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- ฟุกุโอกะ โดม · สวนโอโฮริ
- Hilton Fukuoka Sea Hawk
- Hilton Fukuoka Sea Hawk รีวิว
- はうちーรีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Fukuoka Sea Hawk
- ห้องพักและสิ่งอำนวยความสะดวก3.67
- สิ่งอำนวยความสะดวก3.81
- การบริการลูกค้า3.91
- อาหาร3.97
- น้ำพุร้อน・อ่างอาบน้ำ3.41
- ความพึงพอใจ3.75
Cannot enter the lounge.
When I inquired about the lounge at the Hotel, I was informed that "the lounge allows children, and it includes cocktail time and breakfast, so it's good." Based on this information, I stayed in a room with lounge access, even though it was expensive. However, in the end, the lounge was full, and I couldn't use the cocktail time or breakfast. Ultimately, there was no point in choosing a room with lounge access. When I mentioned this to the staff at checkout, I received a manual-like response, "I think so too. Thank you for your valuable feedback."
- ห้องพักและสิ่งอำนวยความสะดวก3
- สิ่งอำนวยความสะดวก1
- การบริการลูกค้า1
- อาหาร1
- น้ำพุร้อน・อ่างอาบน้ำ3
- ความพึงพอใจ1
- 3/1/2025～
- 3 คน 1 ห้อง
- 30th & 31st Floor Executive Deluxe Family (Non-Smoking)
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Dear Hauchi, Thank you very much for choosing Hilton Fukuoka Sea Hawk from among the many hotels. We sincerely appreciate it. However, we sincerely apologize for the inconvenience caused by the breakfast congestion despite staying with a plan that included lounge benefits. During busy times in the lounge, we limit usage to one hour, expand the area, and extend business hours to accommodate, but we were unable to meet your expectations this time, and we deeply apologize. We are planning to improve the skills of our lounge staff and make quick improvements in operations to ensure more guests are satisfied in the future. We deeply regret any discomfort caused by the response of some staff members. The points you raised have been shared with the entire management team. We take your feedback seriously and are committed to returning to our roots and working as a team to provide heartfelt hospitality, and we would be grateful for your forgiveness.