รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Fukuoka Sea Hawk

(จังหวัดฟุกุโอกะ/โมโมจิฮามะ　มิซูโฮะ เพย์เพย์โดม ฟุกุโอกะ) [ทั้งหมด 1052 ห้อง]
คะแนนรวม
3.74
(131)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.66
  • สิ่งอำนวยความสะดวก
    3.79
  • การบริการลูกค้า
    3.91
  • อาหาร
    3.96
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.40
  • ความพึงพอใจ
    3.74
1.80
うさみみ＊

We arrived early and...

We arrived early and were told that check-in was from 4 PM, but when we went after 4 PM, we had to wait 40 minutes. Room service drinks took 60 minutes, and there were no humidifiers available. Despite the event at the dome, which they should be accustomed to, there were many disappointing points. The staff seemed tired, and I felt sorry for them. However, the view was fantastic. Thank you for your hospitality.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า1
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ1
  • ความพึงพอใจ3
  • 4/1/2025～
  • 2 คน 1 ห้อง
  • [Twin Hilton High Floor (Non-Smoking)]
  • ไม่มีอาหาร

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Usamimi, Thank you very much for choosing Hilton Fukuoka Sea Hawk from among the many hotels. We appreciate you taking the time to share your valuable feedback with us. First, we sincerely apologize for the long wait during check-in. We deeply regret wasting your precious time. We recognize the importance of providing prompt check-in guidance during peak arrival times and are working to improve this, although it remains a challenge. We will strive to provide even more prompt service to our guests in the future. Additionally, we apologize for the 60-minute wait for room service drinks and for not being able to provide a humidifier due to being out of stock. Despite the event, we will work to improve these areas in the future. We are delighted to hear that you enjoyed the view from the Hotel. We also appreciate your kind words regarding our staff. We are committed to pursuing hospitality so that you can experience a stay that leaves many memorable moments. We sincerely hope for your continued patronage in the future.

ดูรีวิวทั้งหมดของHilton Fukuoka Sea Hawk