รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Fukuoka Sea Hawk

Diamond member benefits are mostly unavailable.

We stayed for the first time in two years to celebrate a birthday with family. Although we had informed about the birthday through the official website inquiry beforehand, there were no words from the staff or message card in the room at check-in. (When we stayed two years ago, there was towel art and a message card in the room, so we had expectations.) At Hilton Hiroshima, when we informed them about the birthday on the day of reservation, we received congratulatory words from the doorman upon arrival, so we felt a significant difference in service even within the same Hilton group. During the procedure, they hardly made eye contact, and since there were quite a few foreign guests, it felt like a rushed assembly line. Also, we couldn't use the check-in from 13:00 (depending on availability on the day) listed as a benefit for IKYU Diamond members (we arrived at 14:00), and check-out was at the usual 11:00 without any apology or guidance about the benefits. When we inquired, they said it was because they were fully booked. It would be helpful if they could send check-in and check-out time information by the day before at least. (Check-out at ~11:00 and ~13:00 significantly changes subsequent plans.) It was disappointing that there was no guidance unless we asked. I think it would be better not to list it as a Diamond member benefit as it could lead to trouble. As a result, we left the children's school early, but we were left waiting in the lobby. When guided, there was no mention of the room upgrade for members (also depending on availability) at reception, and of course, it was not applied. The only benefit that was informed was the free parking, and nothing was mentioned about the unavailable member benefits. There were various disappointments at check-in, and although we specifically chose Seahawk this time, we regretted not staying in the more conveniently located center of Hakata, where the price is the same if not using the dome or other facilities. Among all this, we were impressed by the staff at the rock bath, which we used twice. With this quality, we wondered about the rock bath, but the service and hospitality were wonderful, and we were glad to use it. Early in the morning, after group guests used the bath, cleaning was promptly done, and the washbasins and toilets were kept very clean. We have used various places across the country, but there are few baths where cleaning is so thorough. The bath was worth using.