รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Fukuoka Sea Hawk

The check-in process takes too long.

As the title suggests, it gets crowded when there's an event at PayPay Dome! I was told this, but I ended up waiting in line for an hour. Despite so many guests waiting, there were too few front desk staff. Although more staff were added midway, they couldn't keep up with the demand. Is there a staff shortage? Unless this issue is resolved, won't the front desk staff continue to receive complaints from guests? Even looking at past reviews, this complaint seems quite common, so why hasn't it been addressed? Do they think they've improved? Just saying sorry isn't enough; there needs to be results. Regarding the breakfast venue the next day, having only one for the number of rooms is questionable. Even though I went before 7 AM, I had to wait so long, and I think the operation needs to be reviewed. Once seated inside, there were empty seats, but they weren't being guided, and there were quite a few foreign guests, making it an unsettling breakfast place. I made a reservation hoping to have a leisurely breakfast at Hilton, but it was like a buffet scramble, and I couldn't relax at all. In Tokyo hotels or Maihama hotels, you don't have to wait this long to check in, and breakfast is more relaxed. Also, the accommodation fee seems to be set quite high, but if it's a hotel charging that price, they should provide better service. A friend who booked at the last minute said this service is unacceptable for that price! (Even though it was the same room as mine, the price was double.) I've stayed at numerous hotels and ryokans, but this is the first time I've had to wait so long to check in, and there won't be a second time. By the way, there was no mention of any upgrade benefits. The front desk and breakfast restaurant are clean, but the bathroom sink in the room was cracked, and the room window was dirty.