The Yokohama Bay Hotel Tokyu

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Thank you very much for staying at our Hotel. We also sincerely appreciate you taking the time to share your kind feedback. We are truly delighted to have been able to assist you on such a special occasion—your friend’s birthday. Though it was a small gift, we hope that your time at our Hotel, accompanied by the melody of the music box, became a wonderful memory. We will continue striving to provide service that stays in our guests’ hearts. We look forward to welcoming you again. Yokohama Bay Hotel Tokyu — All Staff

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Thank you very much for staying at our Hotel. Due to the crowds during the holiday period, we may have caused you some inconvenience; however, we are relieved to hear that our staff helped ensure you had a comfortable stay. We are also delighted that you enjoyed the croissants and orange juice at our breakfast buffet. We will continue striving to be a Hotel where you can relax and feel at home. We sincerely look forward to welcoming you again. Yokohama Bay Hotel Tokyu All Staff

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for your continued patronage of Yokohama Bay Hotel Tokyu. We sincerely apologize for the repeated inconvenience and discomfort you experienced during your recent stay. From the moment of your arrival, regarding the cleaning of your Room and our staff’s service, there were numerous unacceptable failures. As the manager responsible for Accommodation operations, I offer my deepest apologies without excuse. First, concerning the front desk staff’s conduct: we deeply regret that private conversation took place while you were kept waiting. We will thoroughly retrain our team to correct this lack of professionalism. We also sincerely apologize for the housekeeping during your Multiple Night Stay and for our telephone response. Under normal procedures, we visit the Room every day and carry out full cleaning, including towel replacement. In this instance, due to poor coordination between housekeeping and the front desk, incorrect instructions were given, causing you significant trouble. Furthermore, when you contacted us with an inquiry, we should have apologized first; instead, our inconsiderate wording caused further discomfort. We deeply regret this as well. Regarding changing your Room: although we should have provided an environment where you could rest quietly, we guided you to a Room close to a group booking and failed to show proper consideration. We are truly sorry that we could not provide a comfortable experience until the very end. We take all of your feedback seriously and will urgently work to rebuild our cleaning management system and improve staff hospitality standards. Although we should apologize in person, please accept this message as our sincere apology. We are truly sorry. Yokohama Bay Hotel Tokyu Front Office Manager