รีวิวและความประทับใจจากผู้เข้าพักที่ The Westin Miyako Kyoto

Lounge

I regularly stay here for its excellent facilities and cost performance. The Heavenly Bed is so comfortable that I often find myself oversleeping, and I always have a great night's sleep. The food is delicious, so I order room service every time. However, I've started to notice more instances of subpar customer service. Both during my previous stay and this time, the foreign female staff in the lounge had an unpleasant attitude. Perhaps because I look a bit younger? It felt like there was a noticeable difference in how she treated me compared to other guests (especially male ones). This time her attitude reminded me of my last visit when I also found her behavior off-putting. The young male staff wandering around the breakfast area were also unhelpful. When I asked if I should get tea myself or wait for it to be served, they simply told me to wait but never brought it over. In the end, I had to call another staff member to assist me. It made me wonder what their role on the floor actually was. It feels like there's been an increase in younger employees without adequate training. I still love the facilities and plan to stay again in the future, but I'd appreciate some improvements in service quality!