รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Prince Hotel Osaka Bay

(โอซาก้า/เพียง 1 สถานีจากสถานียูเมะชิมะ・โคสโมสแควร์) [ทั้งหมด 480 ห้อง]
คะแนนรวม
4.34
ดี (415)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.45
  • สิ่งอำนวยความสะดวก
    4.43
  • การบริการลูกค้า
    4.45
  • อาหาร
    4.14
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.18
  • ความพึงพอใจ
    4.36
4.17
J.H.

A very nice Hotel, but there were some disappointing aspects to our Room this time.

I have stayed here several times. The front desk and all staff are wonderful. Although the Facility is a bit dated, it is very clean, and both the Room interior and the ocean view from the window are lovely. It has always been great, but this time there was one disappointing point. The Room I was assigned was one side of a connecting room. There is a door in the wall that connects to the next Room, and sound leakage through that door was difficult to deal with. In the other Room were two women traveling together? Their conversation after dinner carried through continuously. They weren’t being loud or rowdy—just talking normally—so I hesitated to complain. I was working at the table near the door, but their voices were very distracting. I tried to move the table away from the door, but it was too heavy to move. In the end, I managed by using earphones. I hoped it would get quiet once it got late and they went to sleep, but even after I went to bed they kept talking, and I woke up several times due to occasional laughter. I considered calling the front desk to request a different Room, but I didn’t want to repack and move after 2:00 a.m., so I put up with it. If you plan to accommodate separate guests in these Rooms in future, I think it would be good to improve soundproofing around this connecting door.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ4
  • 19/6/2026~
  • 1 คน 1 ห้อง
  • [Non-Smoking] Ocean Sunset View Deluxe Twin
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at Grand Prince Hotel Osaka Bay. We would also like to sincerely thank you for taking the time to share your feedback. We were delighted to read your kind comments regarding our staff service, the cleanliness of the Room, the interior design, and the view from your Room. Knowing that you are consistently satisfied is a great encouragement to all of our staff. However, we sincerely apologize for the discomfort and inconvenience caused during your stay due to noise coming through the connecting Room door. We deeply regret that you were unable to rest comfortably in what should have been a relaxing space. We also apologize that, despite it being late at night, you hesitated to move Rooms and had to endure the situation. We take your comments regarding sound leakage very seriously and will proceed with checking our Facility conditions and considering improvements. In addition, we will take even greater care in future Room assignments. Thank you again for sharing your valuable feedback regarding this stay. We will continue striving to create a more comfortable environment for our guests, and we kindly ask for your continued patronage.

  • Review Image
ดูรีวิวทั้งหมดของGrand Prince Hotel Osaka Bay