รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Prince Hotel Osaka Bay

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at Grand Prince Hotel Osaka Bay. We also sincerely appreciate you taking the time to share your feedback. Although you chose our Hotel for your important birthday stay, we deeply apologize that a number of shortcomings significantly fell short of your expectations. First, we recognize that our cleaning and final inspection procedures for the shower booth in your room were inadequate. We also sincerely apologize for the failure to properly arrange the birthday cake as previously advised, as well as for the prolonged difficulty reaching us via extension. We should have helped you enjoy your special celebration, but instead caused you considerable concern and discomfort. In addition, staff engaging in private conversation at the buffet venue was unacceptable and reflects a lack of professionalism. Furthermore, there is no excuse for the risk of double charging at checkout and our inconsiderate guidance, which diminished an important surprise moment. We take your comments very seriously and will promptly implement improvements, including stricter cleaning and room inspection standards; revising our pre-confirmation process for anniversary arrangements; strengthening our extension response system; and retraining staff on service etiquette and information sharing. We will continue working to ensure an environment where all guests can stay with peace of mind. We once again offer our deepest apologies that we were unable to provide the satisfying stay you deserved. We would be grateful for your continued support of Grand Prince Hotel Osaka Bay.