รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Prince Hotel Osaka Bay

Staying Overnight with My Grandchild

This time I made a Reservation with a lounge-access Plan. Thank you for upgrading me to a larger Room. I had requested a high-floor Room with a great view, but I was assigned the opposite: a low-floor Room with a poor view. While I was very satisfied with the Room itself, there were fewer amenities than before, and for a luxury Hotel it felt inferior compared to other hotels—especially considering it was supposed to include lounge access. I hope this can be improved. Also, although the Reservation was for three adults, an extra bed and amenities were not prepared. When I called, I couldn’t get through; after waiting and calling again, I finally reached someone and the bed was prepared. The IKYU benefit was also forgotten, so overall this stay was very disappointing. Breakfast was at the first-floor café, but it was extremely crowded and we had to wait quite a long time. For Plans that include lounge access, wouldn’t it be possible to have breakfast in the lounge? I know this is mostly critical feedback, but the Hotel itself is luxurious and wonderful, and I really like the spa as well. Please work on improving the service side. I look forward to my next stay.