รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Prince Hotel Osaka Bay

Service and facilities were disappointing.

This time, we reserved two rooms for a family trip. Overall, it felt like a Business Hotel or even below. The reasons are as follows: ① Room smelled of mildew Out of the two rooms we reserved, one had a mildew smell, so I called the front desk. They said they would send staff immediately, and after waiting, housekeeping arrived and said it didn’t smell bad but that they would spray Febreze. However, my family all complained about the smell and couldn’t sleep, so I went to the front desk and was assigned a replacement room. Since it was late at night, everything felt rushed and we couldn’t rest properly. It’s unbelievable to try to address such an issue with just Febreze. The response from housekeeping was terrible. ② In-room dining breakfast As we went to bed late, we wanted to relax in our room and ordered four Japanese-style breakfasts via in-room dining. First of all, drinks and fruits were brought without any covering or wrap on them, which allowed dust to get in—this showed poor service standards. Some items were covered while others weren’t; this inconsistency was puzzling. For example, salads were wrapped—why not wrap everything? The Japanese breakfast came with grated radish but no soy sauce; when I called about this issue, it seemed like they forgot it and brought it later without proper apology—just a casual “Oh yeah, sorry.” This was frustrating. Additionally, one miso soup bowl had its lid placed crookedly in such a way that it couldn’t be opened at all. When I requested an exchange for this bowl of soup, they brought another miso soup wrapped in plastic wrap with an attitude that felt condescending—claiming it’s “just an exchange.” It made no sense why they were upset when it was their mistake in improperly placing the lid. ③ Missing tofu listed on in-room dining menu The Japanese-style breakfast menu for in-room dining mentioned tofu; however there wasn’t any tofu included—not in the miso soup nor as a side dish. Based on these experiences above regarding service quality and facility standards (hardware), I found them both to be extremely disappointing at this hotel level overall!