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- ซาคาเอะ · ฟุชิมิ · มารุโนอูจิ
- Nagoya Kanko Hotel
- Nagoya Kanko Hotel รีวิว
- 千人同心2021รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Nagoya Kanko Hotel
- ห้องพักและสิ่งอำนวยความสะดวก4.62
- สิ่งอำนวยความสะดวก4.63
- การบริการลูกค้า4.69
- อาหาร4.54
- น้ำพุร้อน・อ่างอาบน้ำ4.39
- ความพึงพอใจ4.65
Unfortunately, the hospitality is lacking.
All IKYU Diamond Member benefits were applied, the food was excellent, the Room was wonderful, and the bed was superb. The large public bath, pool, gym, and other Facilities were also outstanding, so we definitely received the Hotel’s full range of services. However, although I noted in the Reservation comments that we were staying to celebrate my wife’s birthday, none of the staff offered any congratulatory words, and there was no message card in the Room. It was disappointing and felt lacking in hospitality. To be honest, all we wanted was a simple “Happy Birthday.” That said, it’s a great Hotel with a convenient location and well-equipped Facilities, so we will stay again when visiting family. Thank you for your hospitality.
- ห้องพักและสิ่งอำนวยความสะดวก5
- สิ่งอำนวยความสะดวก5
- การบริการลูกค้า3
- อาหาร4
- น้ำพุร้อน・อ่างอาบน้ำ5
- ความพึงพอใจ4
- 19/6/2026～
- 2 คน 1 ห้อง
- Espacio Superior Double
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for staying on the Espacio Floor at Nagoya Kanko Hotel, and for taking the time to post a Review. We are truly honored to hear that you were satisfied not only with our guest rooms, beds, and facilities such as the large public bath, pool, and gym, but also with our cuisine and the IKYU Diamond Member benefits. However, although we had been informed at the time of your Reservation that your stay was to celebrate your wife’s birthday, we failed to offer congratulatory words or deliver a message card from our staff. We sincerely apologize for not meeting your expectations. We deeply regret that our lack of attentiveness caused disappointment on such a special occasion. We take your valuable feedback seriously and will work to improve internal communication among staff and enhance our hospitality so that we can celebrate our guests’ important days more warmly. In spite of this, we are truly grateful for your kind words: “We will use it again when returning home,” which mean a great deal to us. On your next visit, we will welcome you with thorough preparations so that you will be fully satisfied not only with our facilities but also with our service. We sincerely look forward to welcoming you again.