รีวิวและความประทับใจจากผู้เข้าพักที่ Nagoya Kanko Hotel

Collaboration and hospitality are disappointing.

~Three Disappointing Points~ On December 21-22, the Espacio Floor refrigerator usually had Pocari Sweat and orange juice, and since I wasn't feeling well this time, I thought it would be helpful. However, there were 3 beers, 1 cola, and cider, with no Pocari or orange juice. Considering the various preferences of guests and stock, it can't be helped. I wanted fluids in the middle of the night, but the water ran out, and I felt chills, so I didn't have the energy to go to a convenience store. I felt sorry to call during the late-night hours when there are fewer staff, so I called the front desk after 7 a.m. "There are 3 beers, but I don't need them, so if possible, could you change them to Pocari and orange as usual?" It's not dissatisfaction with the refrigerator's contents, but the following three points of response were very disappointing. Disappointing Points: 1. A cold response from a female staff member saying only "I'll check." And even after 15-20 minutes, there was no contact. 2. After nearly 20 minutes with no return contact, I called the front desk again. This time, a male staff member. When I conveyed the previous content, he seemed unaware of it. 3. Finally, after 30 minutes, a bell staff member came to the room. When I handed over a total of 4 bottles (3 beers and 1 cola), in exchange, I received 1 Pocari and 1 complimentary mineral water. (Previously, I was informed at the club lounge that if there was a shortage of water, they would provide it upon request.) Even if water is included in the count, the return of 4 bottles and 2 from the bell staff doesn't match. When I mentioned, "I also requested orange over the phone earlier," the bell staff looked puzzled, as if wondering what this guest was talking about, and responded silently. I reiterated that I would like the usual orange from the refrigerator if available. I also requested an ice pillow due to a fever. Within 5-10 minutes, I received 1 orange and an ice pillow, but it was over 30 minutes since the initial call. To be precise, the return of 4 bottles was matched with 3. The number doesn't matter, but the lack of coordination and empathy, given that I was unwell from the night and unable to go to a convenience store or lounge for drinks due to chills, was very disappointing.