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- สถานีซัปโปโร · สวนสาธารณะโอโดริ
- Sapporo Grand Hotel
- Sapporo Grand Hotel รีวิว
- ばつまるしんちゃんรีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Sapporo Grand Hotel
- ห้องพักและสิ่งอำนวยความสะดวก4.46
- สิ่งอำนวยความสะดวก4.39
- การบริการลูกค้า4.64
- อาหาร4.71
- น้ำพุร้อน・อ่างอาบน้ำ4.11
- ความพึงพอใจ4.52
It was comfortable, but just one thing...
I had a comfortable stay on the Comfort Floor. The bathroom was impressively renovated, with a well-designed washing area. Having worked in Hotel housekeeping and Facility management for many years, I tend to inspect things out of habit. What I noticed was the fraying and lifting of the carpet at the bottom of the bathroom entrance door, where even the gripper is visible. I wondered if it might be due to overflow from the bathroom. Since it's noticeable and could be uncomfortable if someone steps on it barefoot, I feel it would be better to repair it soon. Other than that, both the service and breakfast were excellent!
- ห้องพักและสิ่งอำนวยความสะดวก5
- สิ่งอำนวยความสะดวก5
- การบริการลูกค้า5
- อาหาร5
- น้ำพุร้อน・อ่างอาบน้ำ5
- ความพึงพอใจ5
- 16/8/2025～
- 2 คน 1 ห้อง
- East Wing Large Twin/Non-Smoking (40 sqm)
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Dear Mr. Batsumaru Shinchan, Thank you very much for choosing Sapporo Grand Hotel. We also appreciate your professional feedback on the guest room. Regarding the fraying and lifting of the carpet at the bathroom entrance that you pointed out, we have confirmed it ourselves as well. We deeply regret that it was in such a hazardous condition and sincerely apologize for this oversight. Immediate measures have been taken within our facility to ensure it is now safe and ready to welcome guests. Moving forward, we will strengthen our collaboration with housekeeping staff to promptly address any fraying or stains by establishing a system for timely repairs. Thank you once again for sharing your valuable comments with us. Sincerely, Katsuyoshi Tsumori Accommodation Manager Sapporo Grand Hotel
