รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Tokyo Bay

(จังหวัดชิบะ/ไมฮามะ) [ทั้งหมด 828 ห้อง]
คะแนนรวม
4.15
(69)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.20
  • สิ่งอำนวยความสะดวก
    4.33
  • การบริการลูกค้า
    4.39
  • อาหาร
    4.12
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.74
  • ความพึงพอใจ
    4.13
2.83
pipi\\*

Beautiful Room

We stayed as a family of three with our 1-year and 3-month-old son. The room was spacious, clean, and very comfortable! The large windows provided a sense of openness and offered a great view. Since we had a child with us, we requested bed guards but were informed that they could not be attached to the king-size bed. As the bed is quite high, families with small children should take extra care. (They can provide a baby crib upon request.) The bathroom area was spotless with no unpleasant odors at all. The breakfast buffet had a wide variety of options and was absolutely delicious! We were very satisfied. Having access to a 24-hour Lawson convenience store nearby was incredibly convenient! One disappointing aspect: The plan we booked mentioned four benefits included, but in reality, only one benefit was provided. We received the restaurant discount voucher at check-in and also got discounted parking fees. Early check-in and late check-out were stated to depend on room availability; however, when we asked staff during check-in, both were unavailable for us. While understandable, it left us feeling slightly disappointed about missing out on these benefits. Additionally, although gym access was listed as free in the plan's benefits, we were told it would cost ¥4,000 to use it instead—this felt confusing and frustrating. If certain features are not included in the plan after all, they should not be advertised as such—it led to higher expectations that ultimately resulted in greater disappointment for us.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า2
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ1
  • ความพึงพอใจ3
  • 21/4/2025~
  • 3 คน 1 ห้อง
  • King Deluxe Room (40 sqm / Non-smoking)
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear pipi\\*, Thank you very much for staying with us and sharing your feedback. We are delighted to hear that you were satisfied with various aspects such as the room's spaciousness and cleanliness, the breakfast buffet, and the convenience of the nearby convenience store. On the other hand, we sincerely apologize for not meeting your expectations regarding special benefits, which caused discomfort. Regarding gym usage, while access to the gym area is complimentary, there is an additional fee of 4,000 yen for pool use. We regret any misunderstanding caused by insufficient information on this matter. Additionally, concerning early check-in and late check-out requests, we had informed in advance that these services might not be available depending on room availability. However, we apologize again for any inconvenience caused by being unable to accommodate your request on that day. Your valuable feedback will be utilized to provide more accurate information and improve our services moving forward. We deeply appreciate your comments and look forward to welcoming you again in the future.

ดูรีวิวทั้งหมดของHilton Tokyo Bay