Okura Act City Hotel Hamamatsu

The sparkling Hamamatsu night view spread out below was breathtakingly beautiful and made our stay feel special from the very beginning.From check-in through the next day, the staff’s warm hospitality and perfectly balanced attentiveness were a true model of service, allowing us to relax and enjoy our time with complete peace of mind.Throughout the Hotel, music-inspired motifs were thoughtfully incorporated into details such as elevator décor, door handles, and buttons. Spotting them was a delightful little discovery each time and helped us fully immerse ourselves in the Hotel’s unique atmosphere. With the night view, service, and design all in perfect harmony, it was an exceptionally satisfying stay.

I stayed for the first time on the day of a concert at Act City. Until now, I had only ever passed through Hamamatsu on the Shinkansen and had never gotten off, but I didn’t realize there was such a wonderful Hotel here. I really want to say it out loud: for this Accommodation Fee, the quality was unbelievably outstanding—truly the best. It really felt like the Okura brand.The view from my Room exceeded my expectations. Since it was on the 43rd floor, I could clearly see all the way to Enshu-nada. I could also see the Shinkansen directly below, and I’m sure my son would have been thrilled if we had come when he was little. (Even as an adult, I got excited and found myself watching for quite a while.)There were many types of coffee in the Room, three bottles of water, POLA amenities, a wonderfully fluffy bed, and separate pajama pieces. The lunch at Tohkalin (the seasonal chilled noodles were delicious), how tasty the bread and cake were that I took out from the lounge on the 2nd floor, and even the interior design with music woven throughout (classical music playing made me feel elegant), plus how convenient it is right near the station—there were countless great points.And of course, the staff’s greetings and smiles were excellent. This was one of my top one or two Hotels among all those I’ve stayed at so far. (I felt it compared favorably even with Tokyo’s top traditional luxury Hotels.)Whenever there’s another concert in Hamamatsu, I definitely want to stay again. (Honestly, I’d consider staying just for this Hotel even without a concert.)Lastly, thank you very much for upgrading my Room to a twin as well. Thank you for taking such good care of me.