รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Okura Kobe

It was disappointing despite my expectations...

Disappointing aspects: I expected a first-class hotel, but... - The staff managing the buffet restaurant "Ariake" were unhelpful and unfriendly. They seemed indifferent to customer satisfaction. It's a shame because the food was delicious. - No ice service available. Guests are told to get it themselves from the ice machine on a lower floor—similar to low-cost city hotels? For reference, at the city hotel I stayed in the previous day, the front desk provided it for me. - The duvet cover on the bed was severely torn. It's strange that maintenance didn't notice this issue. I pointed it out to the front desk during checkout.