รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Okura Kobe

Told to pay in advance.

My companion said they would take me to Hotel Okura Kobe for a Christmas celebration, so I made a reservation on IKYU. At the front desk during check-in, I was told to pay in advance. Since my companion planned to pay at checkout the next day, I informed the front desk, but was met with silence and made to wait. In front of many other guests, I was asked to sign a pledge, which was embarrassing and hurtful. When handed the key, I was asked how I would like to be guided to the room. I wondered if I should carry my luggage myself, but when I said I would leave it to them, a staff member guided me. Upon reaching the room, there was a highway overpass right in front of the window on the mountain side, and the amenities were just a toothbrush set, razor, and comb. It was Christmas, but it was not what I had imagined, and I wanted to leave. My companion, unable to endure the treatment at the front desk, called to ask if we could be moved to a room with a better view. We were moved to the sea side on the 9th floor. I felt very unpleasant and thought being a Diamond member was meaningless.