รีวิวและความประทับใจจากผู้เข้าพักที่ Yokohama Grand Intercontinental Hotel

(จังหวัดคานากาว่า/โยโกฮามะ・มินาโตะมิไร) [ทั้งหมด 594 ห้อง]
คะแนนรวม
4.22
ดี (216)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.29
  • สิ่งอำนวยความสะดวก
    4.20
  • การบริการลูกค้า
    4.28
  • อาหาร
    4.35
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.00
  • ความพึงพอใจ
    4.25
3.33
一休想人

The disappointing pa...

The disappointing part was that I had to say my name four times at the front desk. I understand it may have been hard to hear because I was wearing a mask, but the explanation sounded like it was being read from a script, which left me with a very poor first impression of the Hotel. The good points were that, since this is an IHG One Rewards property, I was able to communicate normally through my mask with the staff member at the desk next to the front desk and get Wi-Fi working. Also, the location is great, so I could enjoy a wonderful night view from my Room window. The Japanese breakfast was delicious (and the service there was also good).

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า2
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3
  • 28/7/2026～
  • 2 คน 1 ห้อง
  • Premium City View Twin Room (Non-Smoking)
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at the Yokohama Grand InterContinental Hotel. We sincerely apologize for the discomfort caused by our front desk staff repeatedly asking for your name and delivering explanations in a rote manner. We should have provided attentive, guest-focused service, yet we failed to show sufficient consideration, and we are truly sorry. We take your feedback very seriously and will reinforce staff training once again. All of us will work diligently to improve our service so that we can assist guests from their perspective. Meanwhile, we are greatly encouraged to hear that you were satisfied with our location, views, and breakfast. We will continue striving each day to meet your expectations by providing courteous guidance and heartfelt hospitality. We sincerely look forward to welcoming you again. Manager in Charge of Accommodation Yokohama Grand InterContinental Hotel

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ดูรีวิวทั้งหมดของYokohama Grand Intercontinental Hotel