รีวิวและความประทับใจจากผู้เข้าพักที่ Yokohama Grand Intercontinental Hotel

(จังหวัดคานากาว่า/โยโกฮามะ・มินาโตะมิไร) [ทั้งหมด 594 ห้อง]
คะแนนรวม
4.22
ดี (217)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.29
  • สิ่งอำนวยความสะดวก
    4.20
  • การบริการลูกค้า
    4.28
  • อาหาร
    4.35
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.00
  • ความพึงพอใจ
    4.25
3.00
よしにー

Disappointed

As with a few years ago, I stayed this time on a Plan that includes access to the Club Floor. In advance, I was informed that “check-in will be at the regular counter,” and I went there as instructed, but it seemed the information had not been shared on-site. The process did not move forward easily, and I ended up waiting for some time. Even afterward, I was told something like, “Did someone speak to you?” which left me quite confused. It also felt as though staff had noticed me waiting, so I would have appreciated smoother guidance. In addition, the operation of the Club Floor has changed from before, and it felt that the appeal of this Plan was not being fully utilized. Furthermore, including the response at checkout and overall grooming/appearance standards, I honestly felt a decline in service compared with the level I had experienced previously. Because of its convenience for getting to an event venue, this was a stay I had been looking forward to; however, overall it left me disappointed. I hope to see improvements in the future.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า2
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ2
  • 28/2/2026～
  • 2 คน 1 ห้อง
  • Club Premium Harbor View Room with 2 Single Beds and Shower Booth - Non-Smoking
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at the Yokohama Grand InterContinental Hotel. We are truly honored that you chose our Hotel again from among many Accommodations. However, despite your looking forward to your stay, we were unable to meet your expectations overall, and we sincerely apologize. Regarding check-in, although we had provided advance information, shortcomings in our coordination and information sharing caused you discomfort, and we are truly sorry. We also deeply regret that we spoke to you without sufficient consideration for your situation; as hospitality professionals, we take this very seriously. In addition, we take seriously your comments that the quality of service on the Club Floor and even staff grooming have declined compared with before. We will share your feedback with all staff immediately and work to rebuild our service structure while reinforcing hospitality training by returning to the basics. We will strive to improve so that guests choose us not only for convenience but also as a Hotel where they can truly relax. We sincerely look forward to welcoming you again. Accommodation Manager Yokohama Grand InterContinental Hotel

ดูรีวิวทั้งหมดของYokohama Grand Intercontinental Hotel