รีวิวและความประทับใจจากผู้เข้าพักที่ Yokohama Grand Intercontinental Hotel

(จังหวัดคานากาว่า/โยโกฮามะ・มินาโตะมิไร) [ทั้งหมด 594 ห้อง]
คะแนนรวม
4.22
ดี (216)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.29
  • สิ่งอำนวยความสะดวก
    4.20
  • การบริการลูกค้า
    4.28
  • อาหาร
    4.35
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.00
  • ความพึงพอใจ
    4.25
4.17
いたずらメイニャン

It was my first stay here in a while.

It was my first stay in over 10 years. Lately, many front desk staff are foreigners everywhere; that can’t really be helped, but I did feel some stress at check-in/out that I wouldn’t with Japanese staff—such as explanations being a bit hard to understand. (Minus 1 for that.) The Room itself was flawless, but I had first used that brand of hand soap and shampoo at a Hotel in Okinawa, and as someone who dislikes cigarettes, it made my hands and body smell like tobacco all over, so I never wanted to use it again. Having to use it again this time was the worst. (Minus 2 for that.) I planned to buy a cake to take home with the ¥2,000 benefit ticket, but it couldn’t be used at that shop. Also, there was a trainee female staff member who silently cleared plates while we were eating in the lounge. Still, we were able to relax until the 13:00 late check-out. Thank you. In my experience, places—whether a Hotel or a Ryokan—that respond individually in this Review section are usually ones you can stay at with peace of mind and tend to have high satisfaction levels.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า4
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ3
  • 23/3/2026~
  • 2 คน 1 ห้อง
  • 2 Single Beds, Club Premium Harbor View, Shower Booth, Non-Smoking
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at the Yokohama Grand InterContinental Hotel. We sincerely apologize that, during your stay, we were unable to meet your expectations regarding our staff service, amenities, and the use of benefits. Regarding our front desk service, we will further strengthen staff training so that we can provide smooth service to all guests without making them feel any language barrier. We also apologize again for the lack of consideration by our lounge staff, as you noted that no one spoke to you when clearing your plates, which caused you discomfort. Nevertheless, we were relieved to hear your comment that you were able to relax until the 1:00 p.m. late check-out. Encouraged by your feedback, all of us will continue striving to further improve our service. We sincerely look forward to welcoming you again. Accommodation Manager Yokohama Grand InterContinental Hotel

ดูรีวิวทั้งหมดของYokohama Grand Intercontinental Hotel