รีวิวและความประทับใจจากผู้เข้าพักที่ Yokohama Grand Intercontinental Hotel

(จังหวัดคานากาว่า/โยโกฮามะ・มินาโตะมิไร) [ทั้งหมด 594 ห้อง]
คะแนนรวม
4.22
ดี (216)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.29
  • สิ่งอำนวยความสะดวก
    4.20
  • การบริการลูกค้า
    4.28
  • อาหาร
    4.35
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.00
  • ความพึงพอใจ
    4.25
4.17
ちゅる2

I would like to stay here again.

There were many hairs stuck on the bathroom wall, which was disappointing. The mirror also looked very dirty when fogged up. However, everything else was very clean, and the Byredo toiletries were excellent. For dinner, we chose the buffet at Ocean Terrace, and it was quite delicious. I really liked the bed sheets; the firm mattress made it easy to turn over and helped me feel well-rested. When I called the front desk, the staff who answered might not have been very pleasant, but I’ll keep my expectations reasonable.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า3
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ5
  • 26/8/2025～
  • 2 คน 1 ห้อง
  • 2 Single Premium Harbor View (Non-Smoking)
  • ไม่มีอาหาร

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at Yokohama Grand InterContinental Hotel. We are delighted to hear that you were satisfied with the dinner, amenities such as shampoos, and the comfort of the bed during your stay. However, we sincerely apologize for any discomfort caused by the cleanliness of the bathroom. We take your feedback seriously and will ensure thorough cleaning and inspections to prevent recurrence. Additionally, we regret that our front desk staff did not meet your expectations. Moving forward, we will further enhance staff training to provide better service. Thank you once again for sharing your valuable feedback with us. We look forward to welcoming you back in the future. Accommodation Manager Yokohama Grand InterContinental Hotel

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ดูรีวิวทั้งหมดของYokohama Grand Intercontinental Hotel