รีวิวและความประทับใจจากผู้เข้าพักที่ Yokohama Grand Intercontinental Hotel

(จังหวัดคานากาว่า/โยโกฮามะ・มินาโตะมิไร) [ทั้งหมด 594 ห้อง]
คะแนนรวม
4.22
ดี (217)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.29
  • สิ่งอำนวยความสะดวก
    4.20
  • การบริการลูกค้า
    4.28
  • อาหาร
    4.35
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.00
  • ความพึงพอใจ
    4.25
3.67
OINU

Club lounge offerings have been updated.

I have been a fan since the Club Lounge was an Italian restaurant. I still remember the amazing food offerings from the previous Club Lounge, such as freshly baked pizza, and I took a day off specifically to enjoy this visit. At check-in, I was informed that during cocktail time, only hors d'oeuvres would be served, which gave me a bad feeling. Unfortunately, it had changed to serving one plate each of hot and cold meals. Although it was explained that the dishes were crafted by skilled chefs, the offerings like vegetable sticks and pickles felt like a significant downgrade compared to before. For example, at InterContinental in Takeshiba, cold meals like salads are still provided on a buffet table while hot meals are served individually—this approach offers more satisfaction. With so many Hotel options available in Yokohama area, I feel like one major reason for choosing this place has been lost. I sincerely hope they will bring back the previous offerings in the future. (On another note—whether fortunately or unfortunately—the Club Lounge was very quiet during my visit, allowing me to spend time peacefully.)

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3
  • 1/8/2025~
  • 2 คน 1 ห้อง
  • 1 King Club Premium Harbor View (Non-Smoking)
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at Yokohama Grand InterContinental Hotel. We deeply regret that we were unable to meet your expectations during your recent stay, especially as you were looking forward to enjoying time in our Club Lounge. Regarding the pizza, which has been well-received by many guests, it is still available for an additional charge. We hope you will have the opportunity to try it on your next visit. We sincerely appreciate your valuable feedback and take it seriously as we strive to enhance our cocktail time experience with a new style that will bring greater satisfaction to our guests. All of our staff look forward to welcoming you back in the near future. Accommodation Manager Yokohama Grand InterContinental Hotel

ดูรีวิวทั้งหมดของYokohama Grand Intercontinental Hotel