รีวิวและความประทับใจจากผู้เข้าพักที่ Yokohama Grand Intercontinental Hotel

(จังหวัดคานากาว่า/โยโกฮามะ・มินาโตะมิไร) [ทั้งหมด 594 ห้อง]
คะแนนรวม
4.22
ดี (216)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.29
  • สิ่งอำนวยความสะดวก
    4.20
  • การบริการลูกค้า
    4.28
  • อาหาร
    4.35
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.00
  • ความพึงพอใจ
    4.25
3.50
とみまさみん

About Japanese staff.

Positive Points: - The bell staff provided very courteous guidance. - The foreign staff were polite and welcoming with their smiles. - Room cleaning was excellent. Negative Points: - Instructions for using the shower and setting the alarm clock were unclear, with insufficient explanations. - Bathroom wall tiles were cracked. - The Japanese check-in staff spoke quickly and mechanically, without a smile, even though I was the only guest present, which felt cold and unwelcoming. - The bar lounge opened late and closed early, which is disappointing for a bar. Overall Review: - While this visit was for business purposes and the convenience of moving from the conference center was appreciated, there are few other advantages to highlight. - Overall, foreign staff demonstrated more hospitality compared to Japanese staff; perhaps a reassignment of roles should be considered.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า3
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3
  • 3/7/2025～
  • 1 คน 1 ห้อง
  • 2 Single Premium City View (Non-Smoking) for 1-2 Guests
  • ไม่มีอาหาร

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at Yokohama Grand InterContinental Hotel. We also sincerely appreciate you taking the time to share your feedback with us. It is truly an honor to receive your kind words regarding the service provided by our bell staff, international staff, and the cleanliness of our guest rooms. However, we deeply regret that we were unable to meet your expectations in certain aspects during your stay. As a responsible manager, I take this matter seriously. The valuable feedback you have shared has been communicated with the relevant departments, and we are committed to making improvements for better service in the future. We look forward to welcoming you again and providing an even more satisfying experience on your next visit. All of our staff will continue striving for excellence in preparation for your return. Accommodation Manager Yokohama Grand InterContinental Hotel

ดูรีวิวทั้งหมดของYokohama Grand Intercontinental Hotel