รีวิวและความประทับใจจากผู้เข้าพักที่ Yokohama Grand Intercontinental Hotel

(จังหวัดคานากาว่า/โยโกฮามะ・มินาโตะมิไร) [ทั้งหมด 594 ห้อง]
คะแนนรวม
4.22
ดี (216)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.29
  • สิ่งอำนวยความสะดวก
    4.20
  • การบริการลูกค้า
    4.28
  • อาหาร
    4.35
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.00
  • ความพึงพอใจ
    4.25
3.50
hanahana125

Used only once a year.

During my previous stay, the lamp by the window did not work. This time, on the second night, the air conditioner stopped functioning. Since I returned late at night after being out, I didn’t notice it wasn’t working properly and went to sleep, only to wake up drenched in sweat. A staff member came to check but couldn’t fix it and brought a fan instead. Considering the high accommodation fee during the weekend, this response was very disappointing. Proper room maintenance is essential. At checkout, there wasn’t even an apology; instead, I was simply asked if I had used the refrigerator and told that everything was complete if not—I was left speechless.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า3
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ3
  • 28/6/2025～
  • 2 คน 1 ห้อง
  • 2 Single Premium Harbor View (Non-Smoking)
  • ไม่มีอาหาร

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at Yokohama Grand InterContinental Hotel. We sincerely apologize for the inconvenience caused by the air conditioning malfunction during your stay. We deeply regret that our facility inspections were insufficient, and as a person in charge, I take full responsibility. We are truly sorry that you were unable to rest comfortably in your room. Furthermore, we also extend our apologies for the lack of consideration shown by our staff during your check-out process. We take this matter seriously and will ensure thorough management of room facilities. Our entire team is committed to making improvements to provide a more comfortable environment for our guests. We would be most grateful if you could give us another opportunity to welcome you back. We look forward to your next visit with heartfelt anticipation. Accommodation Manager Yokohama Grand InterContinental Hotel

ดูรีวิวทั้งหมดของYokohama Grand Intercontinental Hotel