- หน้าแรก
- ทั่วประเทศญี่ปุ่น
- คันโตตอนใต้ (โตเกียวนอกจาก)
- คานางาวะ (นอกเหนือจากฮาโกเน่)
- โยโกฮามา · มินาโตะมิไร
- Yokohama Grand Intercontinental Hotel
- Yokohama Grand Intercontinental Hotel รีวิว
- A.M.Tรีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Yokohama Grand Intercontinental Hotel
- ห้องพักและสิ่งอำนวยความสะดวก4.29
- สิ่งอำนวยความสะดวก4.20
- การบริการลูกค้า4.28
- อาหาร4.35
- น้ำพุร้อน・อ่างอาบน้ำ4.00
- ความพึงพอใจ4.25
Thank you to the staff at iMarina.
We stayed at the accommodation to celebrate my husband's birthday. The room had no USB ports or charging cables, and even after checking the accommodation guide via QR code, there was no mention of loaner items, which was inconvenient. My husband enjoyed the club lounge last year, but this time some services seemed to have been simplified, such as the absence of freshly baked sweets for breakfast. Afternoon tea was relaxing; however, cocktail time had a 60-minute limit. Even though we left our room well past 5 PM, we were told it would end at 6 PM and given a card to place on our table—effectively cutting our time short. It felt like a rushed cafeteria lunch break rather than an enjoyable lounge experience. Extending it to at least 90 minutes would be appreciated. Room service only offered whole cakes by reservation, so we went to iMarina to purchase one instead. The staff kindly confirmed that we planned to eat in our room and included wooden forks for us—thank you!
- ห้องพักและสิ่งอำนวยความสะดวก4
- สิ่งอำนวยความสะดวก2
- การบริการลูกค้า3
- อาหาร4
- น้ำพุร้อน・อ่างอาบน้ำ3
- ความพึงพอใจ5
- 10/11/2024~
- 2 คน 1 ห้อง
- 1 King Club Premium Harbor View (Non-Smoking)
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Dear Guest, Thank you very much for staying at Yokohama Grand InterContinental Hotel. We sincerely apologize for the inconvenience caused by the facilities in your room, especially on such a special occasion as your husband's birthday. Additionally, we deeply regret that our Club Lounge service did not meet your expectations and that you were unable to fully relax during your stay. Please accept our heartfelt apologies. Your valuable feedback has been shared among our team, and we are committed to making improvements to provide a more comfortable space and services from the perspective of our guests. We would be delighted if you could give us another opportunity to welcome you back in the future. All of us at Yokohama Grand InterContinental Hotel look forward to serving you again. Accommodation Manager Yokohama Grand InterContinental Hotel