รีวิวและความประทับใจจากผู้เข้าพักที่ Yokohama Grand Intercontinental Hotel

(จังหวัดคานากาว่า/โยโกฮามะ・มินาโตะมิไร) [ทั้งหมด 594 ห้อง]
คะแนนรวม
4.22
ดี (216)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.29
  • สิ่งอำนวยความสะดวก
    4.20
  • การบริการลูกค้า
    4.28
  • อาหาร
    4.35
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.00
  • ความพึงพอใจ
    4.25
4.00
ぱぴぽ@593

The Room and the view were very good.

The room was very spacious, the view was amazing, and the bed was incredibly comfortable, overall it was really great!! It was a celebration for my mother's birthday, and she was very pleased. The dinner buffet and the breakfast at Nadaman were both very delicious. We were very satisfied. Please note that at the buffet, even if there are plates with food on them, they will be cleared away if no one is at the table. Also, we arrived after the check-in time, but were told that the final check of the room was in progress, and we had to wait quite a while for some reason. Is this the usual operation? The price is quite high on weekends, but if you are paying the same price, you might receive better service at an Onsen resort, so I recommend staying on weekdays or for those who prioritize the view. The view and the room are simply the best!

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า3
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ4
  • 3/11/2024~
  • 2 คน 1 ห้อง
  • 2 Single Premium City View Shower Booth (Non-smoking)
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Guest, Thank you very much for staying at the Yokohama Grand InterContinental Hotel. We are delighted to hear that you were satisfied with the size and view of the room, as well as the comfort of the bed. We are also honored that you chose our hotel to celebrate your mother's birthday. However, we sincerely apologize for any discomfort caused by the staff's response during your meal at the buffet. We also apologize for the time taken during check-in. We take your feedback seriously and will strive to make improvements to ensure a comfortable stay for our guests. All of our staff look forward to welcoming you again. Accommodation Manager Yokohama Grand InterContinental Hotel

ดูรีวิวทั้งหมดของYokohama Grand Intercontinental Hotel