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The Hotel is located due east of Lake Suwa. The main building has windows facing north and south, while the annex (Palace Wing) has windows facing east and west. Summer fireworks go up due north of the Hotel. If you are coming for the fireworks, it seems best to book a Room on the north side of the main building; if you want lake views and sunsets, a west-facing Room in the annex is recommended. (The “Floor Plan” on the Hotel’s official website is easy to understand.) Enter from the south side of the Hotel and head east into the large parking lot in front of the Hotel (south side). Leave your luggage with a bell person and park in an available space. Check in at reception. Your luggage will be taken to your Room on a cart. The Room is clean, stylish, bright, comfortable, and recently renovated. Along the large north-facing window there is a long counter and chairs. To the left you can see Lake Suwa; to the right, beyond the Japanese Red Cross hospital building, you can view Suwa town and the northern mountains. The night view is also beautiful. There is no view from the unit bath. At showtime, lights in buildings around town dim, and fireworks rise due north for about 10 minutes. There seems to be music as well, but it cannot be heard from inside the Room. The private bath “Anzu” is a scenic bath with a large window opening to the north. The private open-air bath “Karin” faces west but is screened by fencing for privacy. Both are spacious enough, have two washing stations each, and are clean. The Chinese cuisine is refined yet easy to enjoy. Most tables are families so it stays quiet, though there may occasionally be groups drinking loudly. The breakfast buffet is also excellent. There is a long counter on the west side where you can dine facing the lake as well (first come, first served). Breakfast hours are set generously long, and estimated busy times are posted as guidance. This Review rating reflects my personal impression assuming “3” means fair value for money at this price point.

We stayed here to celebrate my husband’s birthday. We booked the anniversary Plan, and we were truly delighted by the surprise cake, champagne, and bouquet. We also really appreciated having the cake and champagne delivered to our room via room service. The food was absolutely delicious, and the two main dishes in particular were outstanding. We would love to stay here again when we visit Awaji Island.

I stayed here to propose this time. The staff were fully supportive and kindly helped with everything—thank you! It made for the perfect proposal. I’ll be back.

Being able to enjoy a variety of alcoholic drinks during dinner was amazing! I was especially happy to have a Nagisa Beer server. The Room was spacious, clean, and comfortable. I also appreciated the free massage chair. There are many stairs to the large public bath, and even more to the panoramic open-air bath. It might be tough for elderly guests. However, the view and the hot spring water are wonderful, so I definitely recommend going.

I received a very polite email saying it was possible and that they would be happy to welcome us, which truly moved me. We stayed in a Room with an open-air bath, and it was the most satisfying open-air-bath Room I have ever stayed in. Overall, it was spacious enough, and the toi

Having stayed across various accommodations previously alongside friends frequently before now—the exceptional hospitality shown here stood out most memorably above all others personally speaking so far yet again today alike likewise indeed truly honestly genuinely sincerely alto

The drum-type washing machine was very convenient. The shabu-shabu breakfast and deli takeout were incredibly delicious. A nearby izakaya (Umusan no Niwa), just a 3-minute walk away, was clean and served great food—highly recommended. The free rental of a baby crib, baby playpen,

I stayed for two nights to attend a party held at this Hotel. They kindly helped me arrange a kimono to wear on the day and advised me on gifts for local hosts, which was greatly appreciated. The Room and spa were clean and comfortable, and the hospitality of the Hotel staff was excellent, making my stay in Osaka truly pleasant.

My biggest concern was that the Hotel had been renovated. When I looked into its history, I learned it is a building with real historical value. I felt vaguely uneasy at first, but reading the Reviews put my mind at ease. I was also curious about what “EM” meant, but I didn’t look it up and figured I’d find out once I arrived. After making my Reservation, I started noticing that “fermentation” is surprisingly common in everyday life. I hadn’t had many chances to stay here before, but this time I decided to book a stay. It was far more comfortable than expected, and staying here was absolutely the right choice. The view from the Room was amazing—because it’s on higher ground, you can see far into the distance. I could even see the expressway I usually drive on without thinking about it, and beyond that, there was a view of the sea. The Room is cleaned using EM as well, and it made for an exceptionally comfortable stay. What impressed me most was the food. It wasn’t just an ordinary buffet; everything seemed thoughtfully designed with health in mind, and EM is used too—I genuinely felt refreshed from within. The dishes also had a wonderful homemade quality, and every item tasted great with real ingredients you could appreciate. It almost makes me regret not coming sooner. The large public bath was spacious and relaxing, with no crowds, so I could unwind at my own pace. It soothed both body and mind. What surprised me most was how warmly each staff member welcomed guests. They supported one another as a team and treated guests with simple, genuine consideration. Unlike many other Hotels where service can feel formal or scripted, their hospitality felt truly personal—and that made all the difference. This stay was so wonderful that it’s a Hotel where I definitely want to return. If you’re unsure about booking Accommodation here, I highly recommend experiencing it at least once.

We stayed for our wedding anniversary with a Plan where we went fishing and the head chef prepared the fish we caught. We had such a wonderful time, and it was an Accommodation that made us truly glad we chose it for our anniversary. First, the atmosphere of the Room was fantastic, and it was lovely that you can see the ocean from every Room. It felt great to relax while gazing out at the sea from our Room. While fishing, we caught a fairly large fish that we both said might be a conger eel. We never expected it to be pike conger, so we were surprised when we found out later (laugh). If you bring the fish you catch back to the Accommodation by the designated time, the head chef will turn it into one dish for dinner. This time, our pike conger was served as a dish layering zucchini tempura and pike conger tempura, with ume plum paste and salt on the side. The flesh was incredibly fluffy and delicious. I think what makes this Plan special is being able to have “the fish we caught ourselves turned into such a wonderful dish.” It also became an unexpected travel memory. For dinner, I had mentioned in advance that I’m not good with raw fish, so they cooked mine through. They prepared it in ways that suited each type of fish—grilled or lightly seared—so I could enjoy everything deliciously. What left an especially strong impression was how attentive the staff were. They cleared away an egg-and-soy dipping sauce that came with sashimi once, but later my husband and I mentioned that since there would be udon at the end after Matsusaka beef shabu-shabu, “We should have kept that egg-and-soy sauce.” Then they brought us a fresh serving of egg-and-soy sauce, which made us very happy. It felt like they even noticed our small conversation; not only was the food excellent, but their thoughtfulness really stood out. During our stay there was also a group visiting from overseas, but because dining areas were separated, it never felt noisy and we could enjoy our meal at ease. The baths were also very spacious and well equipped—sauna; open-air bath; cold bath; jacuzzi; standing bath; and more. It was so nice that we wanted to go in again and again during our stay. The Room, cuisine, baths—and above all the considerate care from everyone on staff—were all completely satisfying. It became a wonderful stay worthy of our wedding anniversary. This is an Accommodation where we’d love to stay again for another special occasion.

The building is spread out horizontally, so depending on where your Room is located, it can be quite a walk to the restaurant, baths, and lobby. Other than that, there were no particular issues or complaints. It was a truly wonderful Accommodation. Although the large public bath is not an Onsen, it offers three different water temperatures (high/medium/low) and water types, plus a carbonated bath. Other guests also mentioned that it might be more effective than some Onsen. The restaurant (buffet-style) had a wide variety of dishes, and the staff were excellent—one thoughtful touch was that they even informed us that ice cream could be taken back to our Room. I believe drinks inside the facility were reasonably priced as well—for example, a 350 ml can of beer was 350 yen. The souvenir shop opens from 7:30 a.m. It has a great selection, and you can probably find most things you need there.

We stayed as a middle-aged couple. We wondered if we might feel out of place, but it was a wonderful property with ocean views beyond the pool. Not only the pool, but also the two saunas each had their own unique atmosphere, and we enjoyed them both. The sunset and night views from the restaurant terrace were beautiful as well. Floating in the pool while gazing up at the blue sky was pure bliss. Thank you very much.

The necessary amenities were prepared in the room, which was reassuring. The location, twin room, service, Onsen, and breakfast were all comfortable at this Hotel. During our 4-night trip to Eastern Hokkaido, this was the most comfortable stay.

We stopped by on our way back from visiting a family grave at Mount Koya. This was our second stay, and the Onsen was especially relaxing—we truly enjoyed the ocean view right in front of us. The meals were delicious, and we were very happy with the complimentary drinks service in the lounge that started this year. If we have the chance, we would love to visit again for a third or fourth time.

We’d like to try again next time. Also, dining in a semi-private setting allowed us to enjoy the dishes in a calm atmosphere. Every dish made with local ingredients was delicious. The simmered fish was especially good, and I would have liked to eat it together with rice. I

We were planning an Onsen trip to celebrate my mother, and it was the first trip for three generations of our family. Since my mother cannot use the large public bath, we looked for a Room with a private open-air bath. Thanks to that, she was able to enjoy the Onsen. The bath in our Room was also fed by Onsen water, and she was very happy. We chose the standard kaiseki meal, but the portions were more than enough—so much that my sons had to give up at both dinner and breakfast. When I requested a cake for my mother’s 88th birthday celebration, they even prepared a red celebratory vest (chanchanko) for her as well, and we truly appreciated their thoughtfulness. The building was clean. The large public bath was small but spotless, and we were very satisfied. In the lobby there was a local sake tasting service, and in the morning there was also coffee service—everything felt very well provided. Our whole family was extremely satisfied. All of the staff were kind, and we had a comfortable stay. It became a wonderful celebratory trip. Thank you very much.

Both the station and Fisherman’s Wharf are within walking distance, and we had no trouble finding places to eat around the Hotel. The welcome drink lounge on the first floor also offered sake, so we could enjoy local Kushiro brews. Since I have a skin allergy, I was glad they provided POLA shampoo and conditioner that I could use. After checkout, they kindly let us keep our car parked until the Norokko Train arrived at Kushiro Station at 13:05, so we could go out without worry. The staff were also very friendly and helpful.

I have stayed here several times before, but this time I stayed for two nights with No Meals Included to take astrophotography. The sea-facing side faces west, and by setting up a smart telescope on the balcony, you can capture celestial objects from south to north-northwest. W

It felt like a true escape from everyday life. The views and the interior were both wonderful, and we had a lovely time! The cat was adorable too.

I stayed here again, as I did last year. This time, I split my stay into two parts: 2 nights and then 3 nights—first on the east side, and the last 3 nights on the west side. The west side is better. I plan to stay here again next year.