Zao Shiki no Hotel

This Hotel exceeded my expectations—wonderful in every way and an amazing value. All the staff welcomed us with great smiles, and everyone we met at check-in, at the restaurant during dinner, and at breakfast provided excellent service, making our trip to Zao truly pleasant. I was also happy to see their thoughtful attention, such as calling the elevator in advance when we were heading that way.When we entered our Room, there were tea snacks plus chilled sweets in the refrigerator—at this price, I honestly wondered if it was really okay for us to stay here. The Room was also very spacious. The Onsen was of course fantastic, and we were able to use the Onsen at affiliated Hotels as well, which was a real treat for us Onsen lovers.We would love to visit again. Thank you very much.

We stayed here for the first time last year and were very satisfied, so this year we came again to enjoy the delicious food.Meals: For dinner, you can enjoy Yonezawa beef cooked in your preferred style. My husband and I loved the teppanyaki-style grilled beef on a ceramic plate, and our child’s favorite was sukiyaki. There was a wide variety of ingredients and many dishes, all of them delicious—so much so that even we big eaters couldn’t finish dessert and took it back to our Room. Breakfast was a buffet with a great selection. We especially liked the miso-braised mackerel, simmered beef tendon, curry, and croquettes. There were also many kinds of bread, all tasty. The tables are well spaced, so we could enjoy family conversation without worrying about other guests.Service: All staff members greeted us with clear voices and responded quickly, politely, and with smiles, which made our stay very pleasant. When we had an issue and asked for help, they handled it immediately in an amazingly thoughtful way—it truly helped us a lot. Thank you very much.Cleanliness: I’m quite particular about cleaning; aside from some mold in the large public bath area, everything was clean and comfortable.Room: The Room was spacious and clean, with a large-screen TV and well-stocked amenities. The only disappointment was that although paper towels were provided in the toilet area, there was no hand soap available there, which was inconvenient. If this is improved, I think the stay would be even more comfortable.Since staying here last year, I’ve recommended this Accommodation to many people. We’d love to keep coming back to be soothed by the wonderful food and outstanding service.