전국 × 유모차 이동이 편리한 숙소고객 서비스 평가가 높은 호텔·료칸

This was my second stay. Once again, I felt the staff’s warm hospitality in so many moments, and it made for a truly wonderful visit. Both dinner and breakfast for solo diners were delicious. Since this trip also celebrated my mother’s birthday, I was especially looking forward to the cake I had requested. It looked beautiful, the figs were wonderfully fresh and juicy, and it was genuinely delicious. It was light and easy to eat, so even though we were full after dinner, we finished it in no time. I also loved the welcome amenity sweets so much that I bought some to enjoy after my stay. I had planned to take the herbal cordial home as well, but after trying a sample I couldn’t stop—I ended up drinking it all during my stay because it was that good! At breakfast, the carrot smoothie left a particularly strong impression. It was sweet and delicious—I even looked up the same one afterward. Everything—from the food to the amenities—showed such care and attention to detail that they were things I wanted to keep enjoying even after leaving. I also used the bath salts included as a Well-being Room benefit right away; they warmed me from deep within and felt wonderful. The bed was very comfortable too. I usually have trouble falling asleep when traveling, but this time I drifted off quickly. One small point: I found the lighting controls a bit hard to understand. At night, I wanted to turn on only the toilet light, but couldn’t get it to work as intended and felt a little confused. If it were more intuitive, it would be even more comfortable. Once again, we had such a relaxing time together and made lovely memories with my mother. We would love to return.

We stayed here with our dog. It was relaxing and comfortable, and the meals were delicious. Next time, we plan to eat a little less for lunch so we can enjoy dinner as well. The seaside walk was also wonderful, with stunning views and a refreshing breeze!

For trips with our dog, we always choose the Regina group Hotels for their outstanding staff hospitality. This time, we finally made our first visit to this property, which we’d had our eye on for a while. With just 10 Rooms, it’s a compact Facility where you can complete everything—check-in and check-out, an open-air Onsen bath with excellent water quality, and carefully crafted kaiseki cuisine—all in your Room. The morning soak while enjoying views of the Hakone outer rim mountains from our second-floor Room was simply the best.

I have stayed at many so-called top-tier Hotels, but this was the best experience I have ever had. As others have said, the hospitality was truly exceptional—going above and beyond what I could have imagined. Breakfast at Gion Kawakami was also an outstanding experience. I would love to visit again in a different season.

This was our third stay. Everything was outstanding! Not only the meals, but every wine you recommended was delicious. Even though I don’t usually drink, I was so happy to enjoy so many wonderful wines on this trip. Because of the typhoon, we couldn’t come on our preferred dates and had to reschedule, but you handled it very smoothly and we truly appreciate it. All of the staff were genuinely kind and were also very considerate to our child. KuuRa Beach was also beautiful and lovely. We look forward to staying with you again.

It was wonderful. The Room was spacious, and the in-room Onsen was excellent—I enjoyed it many times. The private bath had no time limit, and I could use it anytime as long as it was available, which made me very satisfied. The staff greeted me with smiles. Above all, every meal was delicious and made me feel truly happy. I have stayed at various Accommodations before, but I think this one was the best. During my stay, I already wanted to come back again. It was truly great. Thank you very much.

From the moment we arrived until we left, the hospitality was truly wonderful and deeply impressed us. The proprietress quickly remembered my daughter’s name and even came to greet us at dinner, and the staff who served our meal had such warm smiles. We thoroughly enjoyed the delicious food. We were also able to relax and fully enjoy the Onsen. I was happy that we could take a photo with the proprietress when we checked out. We would love to visit again, and we appreciate your continued hospitality.

I caused you a great deal of trouble, but everyone spoke to me so kindly that it truly helped me. The price is almost too low! The in-room lotion was my favorite brand, there were two sinks, and both dinner and breakfast were outstanding. It was a shame there was no view from the open-air bath, but I found myself hoping—thinking from the owner’s perspective—that your service will continue just as it is so you won’t lose guests until the construction is finished. Even without a view from the window, this is a wonderful Ryokan. Thank you very much for everything.

I stayed for two nights on my first trip to Hakodate. The view was amazing, and everything—from the service to the Room—was excellent. The Hotel also offers loaner bicycles, and there are plenty of nearby options such as car rentals and convenience stores. It’s also within walking distance of the station. There’s a morning market just a short walk away, so I had breakfast there. When I arrived in heavy rain, they immediately lent me a towel, which really warmed my heart. Even though I went in and out many times a day, they always greeted me with a smile, saying “Have a nice day” and “Welcome back.” There was no waiting for the elevator, which made everything comfortable. The Room was spotless as well. This is a Hotel I would definitely want to stay at again on my next trip. Thank you very much!

Thank you for always accommodating our detailed requests each time we stay. We look forward to your continued support with our future Reservations.

We stayed in the West Wing with my parents, siblings, nieces and nephews, and our family—6 adults, 3 children, and 2 dogs. Everyone was thrilled, and it became a wonderful travel memory. As we were celebrating a special occasion, we asked for balloon decorations and to purchase fireworks. For meals, we hired a private chef. Inamuragasaki holds many memories for us. With the ocean right in front of us—and no power lines visible from inside—it was truly a special location. Since the kids are still small, they were overjoyed to use the rooftop jacuzzi like a pool instead of going into the sea. The adults could watch them safely and relax while enjoying the ocean view in complete comfort. The food was also excellent—hiring a private chef was absolutely the right choice. We also got to try out karaoke that you’re considering introducing as a service. Our child who loves singing was delighted and held onto the microphone nonstop. At night we enjoyed fireworks and made so many great memories with the kids. Everything was prepared in such a comfortable setting—easy for adults and fun for children. Our surfer family members even went into the ocean twice. It truly was an amazing place. We highly recommend it for family trips. We will definitely be back again. Thank you very much.

Since dinner isn’t included, there is a shuttle bus to and from the Kanazawa Station area, which makes it easy to go out to eat. Even though it’s one Room, the bath and toilet are in the middle, so it feels like the space is divided, which I liked. The breakfast buffet has a wide variety of options; the Kanazawa curry is delicious, and there are plenty of side dishes too—it's a luxurious breakfast that I really enjoyed. As soon as you enter the Hotel entrance, it smells wonderful, which I loved. I will definitely stay here again when I visit Kanazawa.

I’ve been wanting to visit in every season since my last stay, but our schedules never lined up, so we ended up returning in July again. The cedar-lined path from the Accommodation to Hakone Shrine felt cool and refreshing even under the strong sun, and we were lucky enough to hear the evening cicadas singing—reminding me once again how wonderful Hakone is. Even during dinner we could occasionally hear them; together with the thoughtfully prepared dishes with elegant seasoning and the recommended sake, it made for a truly luxurious time. The next day, after enjoying a healthy breakfast carefully prepared, we were kindly driven to Motohakone Port. From the deck of the pirate ship, we cruised while looking at Mt. Fuji and fully enjoying the cool breeze. We’ll be back again.

We stayed here for a birthday trip for my mother and our dog. The Facility and the food were excellent, but even more than that, every staff member we met was wonderful, and we were able to spend a truly comfortable time. What impressed us most was that all the staff remembered our dog’s name and greeted us using it. We will definitely stay again. Thank you very much.

Last summer, after renting a nearby vacation home and visiting Morito Beach, we discovered SCAPES THE SUITE. We made a Reservation because we were drawn to the easy beach access and the property’s atmosphere, and we had been looking forward to our stay. Thanks to you, we were able to enjoy the sea with our family, including our two young daughters. We used the pick-up and drop-off service from Zushi Station, and being greeted by a classic Cedric taxi instantly set a resort mood. We arrived a little early and planned to wait in the lobby, but perhaps because of my IKYU Diamond membership, we were shown to our Room right away. It was the twin “Mandarin Orange.” It felt more spacious than expected, with the Shonan sea right in front of us and Enoshima clearly visible at all times. Due to the weather we only caught a faint glimpse of Mt. Fuji for a moment, but having the ocean always in view was truly soothing. After the concierge kindly showed us around the Room, they helped arrange our one-hour private jacuzzi time (per Room) as well as breakfast time. We were worried about an approaching typhoon, but fortunately it took a course that didn’t affect us much—so we even enjoyed occasional sunshine. Our daughters’ family was able to swim several times, while we grandparents stayed in the Room caring for our 7-month-old grandchild. It was wonderfully relaxing. With children aged three and zero with us, we ate out for dinner; however, the Hotel restaurant also looked very appealing. This time we only had breakfast and lunch here, but next time we would love to try dinner as well. No matter where you look from within this property—the balcony or even from the jacuzzi—the view of the sea never gets old. That scenery itself felt like your greatest hospitality. We also strongly felt how much everyone working there loves Hayama—and loves this Hotel. The pride and care of both the concierge team and those serving at breakfast/the restaurant really came through. We were also delighted by your gift: Genbei’s famous beach sandals. You coordinated sizes and colors for each family member perfectly—our daughters’ family was thrilled. Finally, after receiving an outstanding carrot dressing as well, we headed home feeling refreshed. Not only in summer but in any season, SCAPES is a place where you can truly relax—and we would love to return again. Thank you very much to everyone at the Hotel.

Thank you very much for your hospitality the other day. I’m sorry my review is late. At this Accommodation, we were worried about making check-in on time due to unexpected traffic, but they handled it with incredible kindness and flexibility. We told them—though we didn’t know exactly when we would arrive—that we really wanted to have dinner, and they warmly replied, “We’ll be waiting.” In the end, we made it in time and were able to enjoy the meal without delay. It wasn’t an overly luxurious kind of service, but rather thoughtful hospitality that anticipated what guests might need—whether in the Room, the bath, or the meals. There was also live entertainment: a staff member performed a singing-and-guitar set during dinner. We had no idea there would be live music, so it was a wonderful surprise. Both dinner and breakfast were outstanding, featuring seasonal ingredients and local specialties unique to the area. From presentation to flavor, everything was beyond words and truly enjoyable. I only wish we could have checked in earlier so we could have enjoyed more of the Accommodation. We would love to visit again.

This was our third stay. We stayed with three families, including our sons. They kindly provided a large banquet room so we could have dinner together, and we enjoyed a lively, wonderful meal. As always, we were impressed by the heartfelt dishes made with seasonal ingredients. Thanks to the attentive service down to the smallest details, we had a very comfortable stay. As expected of Kamenoi Bessou.

I chose this Hotel again because I wanted to celebrate a birthday and had stayed here before. The phone service was excellent, and thanks to the female staff member who helped us that day, as well as all the other staff, it became a wonderful birthday. Thank you very much. The Room was clean, and the private family bath was amazing! Since it was a weekday, there weren’t many guests, so we were able to enjoy our meal in a very calm atmosphere. My partner loves steak and was thrilled, and everything—from the crab and steak to the other dishes—was delicious! The drinks made by one of the male staff members were also very tasty. With such outstanding hospitality in every way, we had a wonderful day. We will definitely stay again.

Our family stayed for one night. The Accommodation was excellent, and all the staff were truly kind, so we had a very pleasant stay. Thank you very much. When we checked in, we received a 100th-anniversary booklet for a Ryokan at Tateshina Onsen (a sister property?). It sounded familiar, so after returning home I checked and found that we had actually stayed there when my son was still very young (nearly 20 years ago), because the tatami-mat bath felt safe for children. I’m sorry to say I had completely forgotten, but it felt like a wonderful connection. Next time, I would love to visit Tateshina Onsen as well along with this Accommodation.

We stayed as a couple with our 0-year-old baby. From check-in, they took a photo of the three of us and provided toys for our child. At dinner, our child got sleepy, and when we asked for a floor cushion, they kindly brought one right away. During the koto performance, they even played children’s songs, and our daughter seemed to really enjoy it. Traveling with a child can be challenging from the very start when choosing an Accommodation, but everyone was truly kind to us. Thanks to them, we had a wonderful time. Thank you very much.