전국 × 고객 서비스 평가가 높은 호텔·료칸 - 99페이지

I’ve stayed at capsule Hotels before, but this capsule Hotel was excellent. The amenities were well stocked, and the lounge offered meals and drinks—plus free alcohol at night, which was a pleasant surprise. Everything was clean, and it’s rare to find a capsule Hotel like this. I’d love to stay again if I have the chance.

The Facility felt a bit old and the walls seemed somewhat thin, but it was a clean and comfortable space. I would like to stay here again if I visit Hamamatsu. Thank you.

The top-floor scenic bath was wonderful; the Onsen was very relaxing. It was great how the view changed between evening and morning. For dinner, since I’m not a fan of buffets, I chose the special kaiseki course. There were many dishes, and everything was delicious—from fresh fish to a tender filet steak. The Room was a modern twin, and the beds were spacious and comfortable. In the lobby there was a coffee machine, and it was nice that you could have as many cups as you liked during the available hours. If I visit Shodoshima again, I’d definitely like to stay here again.

We stayed here on a trip with a family we know, and it was wonderful as always. We’ve stayed several times, so both my wife and I can relax with peace of mind—this is our favorite hot spring Accommodation. The family staying with us was also very satisfied, making it the perfect vacation. Since one of our group had difficulty walking, we truly appreciate you accommodating our various requests. We’d love to stay again. Thank you always.

I stayed for 3 nights. Just a few minutes’ walk to the station. A great location, about 30 minutes to Shinjuku. The view feels nothing like Tokyo—you can see Mt. Fuji from the room, there’s a large park right in front, and a lovely promenade lined with shops just outside the hotel. The room is simple, stylish, and thoughtfully designed with no wasted space—an extremely comfortable place to relax. The staff were outstanding as well. And the infinity pool was amazing—it felt like an overseas resort hotel. Whenever I stay in Tokyo, this is the only hotel I choose.

It’s a new, bright, and spotless hotel. Because it’s close to the Shimanami Kaido, there were many overseas (Western) cyclists, and when I was enjoying the free beer in the lounge, it almost felt like being abroad. From the large public bath and from my room, I had a beautiful view of Imabari Castle and the sunrise. It wasn’t a hot spring, which was a bit disappointing, but when I went in it felt like I had it all to myself. I was amazed by breakfast—far more variety and quality than I expected! I wanted to try more, but I was too full and had to give up. When I contacted a local car rental company on site, they provided shuttle service to the hotel, so it was affordable and very convenient.

I chose this property for its location and was very satisfied. If I have the opportunity to visit Tachikawa again, I would like to stay here again. Thank you for your hospitality.

From check-in, the staff’s hospitality was outstanding, and I knew it would be a wonderful stay. The Room was cozy and more than comfortable for a solo trip. The amenities were well stocked—even including toner and bath salts. The bathrobe was also very helpful. In the lounge, I could enjoy complimentary wine and even canned beer, which made it easy to relax. Breakfast was delicious as well. Choosing the breakfast-included plan was definitely the right decision. As an IKYU Diamond member, I was thrilled with the late check-out, complimentary minibar drinks, and a mini L’OCCITANE hand cream. With all of these perks included at such great value, it truly made for an amazing Hotel stay. I would love to stay again. Thank you very much for everything this time.

Although we only stayed for one night, we were impressed by how many Facilities were provided in such a limited space. Having a washing machine and microwave in the Room is a very welcome service for anyone traveling in Hokkaido. The Hotel has great access from the main street yet remains quiet, and with someone always around in the lobby/restaurant area, it felt warm and homey.

While some Hotels are rigid and overly formal, here I was truly able to relax thanks to the staff’s thoughtful and warm hospitality. Their service reflected the values of the manager and leadership, as well as the Hotel’s overall commitment to welcoming guests. I stayed for six nights, and I sincerely appreciate all your kindness—thank you very much.

This stay was highly satisfying from start to finish. The Room was spacious, and I was able to relax in a calm atmosphere. Dinner offered an even wider variety than I expected; each dish tasted wonderful, the portions were generous, and I was completely satisfied. Breakfast also featured a great selection of small dishes, and I really liked the style of choosing freely from what I preferred—it made for a very fulfilling meal to start the day. The Onsen water was especially memorable, with a gentle softness that seemed to blend into the body. Not only did it ease my shoulder pain, but I could also feel my skin becoming smooth. In addition, the attentive and heartfelt hospitality unique to a long-established Ryokan further enhanced the quality of the stay. From check-in to check-out, all staff members were considerate and attentive, allowing me to feel comfortable throughout. Overall, this was an excellent Ryokan where everything—cuisine, Onsen, Room comfort, and service—was of a high standard. It is an Accommodation I would definitely like to visit again.

Whenever I return home, I try to stay here whenever possible. The room is always clean and well maintained, so I can relax comfortably. I especially love the silky hot spring—it's my favorite! I go in as many times as I can. I'd love to stay here again on my next visit home.

This was my first stay. Since there is no toilet, I rated the Facility 4, but the main house is nearby so it wasn’t much of an issue. The dome tent was comfortable, and even the heavy rain from a linear precipitation band didn’t bother us at all. The furnishings such as the chairs and lamps were lovely, the meals were delicious, and we were able to relax with our dog. All of the staff were always smiling and responded politely. Afterward, I contacted you because I had forgotten my hat, and you handled it right away. I’d love to visit again.

It was a lovely, small Hotel with a quiet and relaxing atmosphere. The free-flow option was great. The chandelier in the dining room was sparkling and beautiful. The meals were delicious as well. I was satisfied with the Onsen, the Room, and the service. Above all, it wasn’t noisy or crowded—just calm and peaceful.

This was my first stay here. The front desk staff greeted us with a smile and kindly answered all of our questions in detail. Our connecting rooms were very spacious, and the bathroom was larger than the one at home, so we could relax and had a very comfortable stay. Because the hotel is located up a hill, getting to Sakuragicho Station can be a bit challenging, but there are plenty of convenience stores and restaurants nearby, which makes it easy to get around. We also booked an additional single room—thank you for placing it close to our room. I would love to stay here again when visiting Yokohama.

I had stayed at the Richmond Hotel Kyoto several times and had a great experience, so I chose this Hotel when looking for Accommodation in Himeji. The Room was a comfortable size, the coffee was delicious, and although I didn’t have breakfast, it looked very appealing. This is a Hotel I would like to stay at again.

I stayed for one night and two days to recharge with my child. On this trip, the highlights were the abundant nature, delicious meals, and high-quality souvenirs. From our room, we could enjoy views of the Tama River and the forests of Okutama. We also fully immersed ourselves in nature at Kamanofuchi Park, located just below the hotel. At night, the sound of the river felt like soothing white noise, and we slept very peacefully. Both dinner and breakfast were excellent. We usually choose buffet-style dining, but this time it was refreshing to enjoy a course-style meal where each dish could be savored. The carefully selected menu delighted my child as well. One small point: the Wi-Fi was a bit unstable—perhaps due to the hotel’s nature-rich location. Aside from that, our stay was very comfortable. Surrounded by nature and enjoying wonderful food, we were able to spend a relaxing and special time together as parent and child. I would love to stay again. Thank you for a lovely stay.

All of the staff were wonderful, and I had a very comfortable stay. The front desk staff in particular were extremely kind. They guided me through the Go To Pass app, and although I thought I wasn’t a member, they confirmed that I was already registered and even took the time to contact my room to let me know. I truly appreciated their thoughtful attention. Also, after check-out I asked about the brand of dog food provided at the breakfast buffet. They went out of their way to look it up and explained it in detail over the phone. Thank you very much for your courteous support until the very end. Not only at the front desk, but all staff greeted me with a smile, and I felt a warm atmosphere throughout the property. The bath facilities also included an open-air bath, which was very relaxing, and I was able to unwind at my own pace. With such excellent hospitality from everyone, this is an inn I would love to visit again. Thank you very much.

The View from Seina Dining on the Water Balcony Umikoro—truly one of a kind. This time, due to light rain, we couldn’t see the sea at its best, but it was such a wonderful stay that we forgot all about it. Perfect guidance from the butler The quality of the meals Sisley spa treatment with Shuttle Service included Private large public bath Late check-out as an IKYU Diamond Member benefit Next time, we’ll plan our visit to Seina for the fireworks day. Thank you very much.

We stopped by on our way back from a memorial interment and were completely exhausted, but this Accommodation was satisfying in every way and truly helped us unwind. Although it is a little far from the station, it is surrounded by greenery, and we also liked the natural, not overly manicured garden. The facilities and service were attentive, and we appreciated having pajamas provided in addition to yukata. The spacious indoor bath that can also be enjoyed like a semi-open-air bath was wonderful. The bedding was very comfortable, and even my husband from Kansai praised the meals highly. I had little appetite, but I was still able to enjoy the food. All of the staff were warm and welcoming, making this an Accommodation our whole family was happy with. Thank you for taking such good care of us—we would love to visit again.