전국 × 고객 서비스 평가가 높은 호텔·료칸 - 64페이지

I have stayed here about four times already, and I leave completely satisfied every time. I love everything—the Bali atmosphere, the meals, the free drinks, the late-night green curry, the spa treatments, the hot stone sauna, and that the Hotel has a moderate number of Rooms so it never feels overcrowded. It’s so comfortable that I arrive right at check-in time and relax from there. This time my daughter twisted her ankle on the way to the Hotel before we arrived, and when I spoke with someone at the front desk, they kindly brought us a cold compress. It was a huge help. We will visit again next year. Thank you very much.

This time, we booked a Multiple Night Stay again in the same guest room we stayed in previously: a garden open-air Onsen bath room (15-tatami main room + 4.5-tatami tea room). For impressions of the Room itself, please refer to my comments from last year. First, I’d like to share how wonderful a Multiple Night Stay is. 1) The cuisine is outstanding. As introduced on the website, the monthly menu is crafted into a course using seasonal ingredients of that month, with careful attention to presentation and tableware. That alone is excellent, but the Multiple Night Stay menus are an even more diverse lineup—an explosion of the head chef’s creativity using seasonal ingredients. Both dinner and breakfast feature menus that are almost entirely different from the monthly offerings. Truly worthy of a master artisan. 2) You can enjoy the open-air Onsen freely. Although it’s an in-room open-air Onsen bath, with only one night your time to enjoy it feels limited. With a Multiple Night Stay—especially on the second day—you have much more time for the open-air Onsen and can fully relax and enjoy it. 3) Perfect for sightseeing in Ikaho. With a Multiple Night Stay you need to leave your Room during cleaning, but if you go sightseeing in Ikaho there’s no issue at all. If you head out toward the stone steps street from Fukuichi’s side, you’ll be right below Ikaho Shrine. The shrine is close by, and from there it’s easy to find your way for a round trip to Kajika Bridge as well. The Ikaho Ropeway is also comfortable to reach—it feels like going slightly downhill from the shrine area—and on your way back you can rejoin the stone steps around the middle and enjoy various shops as you walk back up toward Fukuichi. Next, I’d like to express my gratitude for the wonderful service during our stay. The attendant who served us at dinner on our first night was someone who had also taken care of us during our previous visit. In addition to being surprised with having a Multiple Night Stay menu served on day one, she carefully explained each dish as well as three coordinated alcoholic beverages selected for pairing. I’m truly grateful, and I would love to request her again next time. From breakfast on day two onward, our attendant was also serving as Kayokoro’s sommelier. At dinner on day two, when I asked on the spot for sake that would pair well with large turban shell caught off Ito off Izu Peninsula (Daesazae), he recommended Isojiman—an excellent match for the food. He told me he studied hard and earned his sommelier qualification; very impressive indeed. I was also surprised that his name is almost identical to mine; I hope he continues thriving as Kayokoro’s sommelier. We requested Shuttle Service both ways this time, and both drivers provided calm driving along with courteous assistance when getting in and out of the vehicle—thank you very much. After checkout as well, thank you sincerely to staff who continued carrying our heavy luggage and guided us on our way out. This has gotten long, but our Multiple Night Stay at Kayokoro was simply superb—we definitely want another Multiple Night Stay next time too.

The Onsen temperature was just right, and the Room was clean and well maintained, so we had a very comfortable stay. The view from the Room was also great. The meals were delicious, and thank you to the staff member who looked after us for being so kind to our children. We would like to stay again when we visit Awaji Island. Next time, we’d love to come in a different season.

From the welcome pineapple cider, beer, and simmered yam konnyaku to a feast of Yamagata specialties, we were completely full! Dinner was served in beautiful dishes that made everything even more appetizing. The post-bath lounge had a wonderful atmosphere, the massage chairs were very comfortable, and we really appreciated the complimentary drinks and snacks. Of course, the baths were spacious and very relaxing! In the morning, the breakfast ramen was delicious. I chose rice porridge instead, and with so many side dishes I was very satisfied. The watermelon was sweet and tasty too.

Thank you again for your gracious hospitality. We also truly appreciate the gift of rhinoceros beetles and stag beetles for our grandchild. We were able to relax at leisure in the natural hot spring waters of Harazuru Onsen, and the meals—especially breakfast—were excellent. If the rate were a little more affordable, this is an Accommodation we would love to visit more often. Thank you very much for taking care of us during our stay.

The garden was magnificent. The bath was also an Onsen that warmed us to the core, and the meals were very delicious. We would definitely like to stay again. The cake included with the anniversary Plan was exceptionally good, and enjoying it with the complimentary coffee made for a truly happy time.

I chose Haiya as my Accommodation in Awara Onsen for the first time in a year. I still remembered the layout and traditional furnishings of my previous Room (Iwashimizu), so I decided to stay here again. This time, my Room was “Choyo,” and I also loved its classic, traditional atmosphere. Best of all, the Room had an open-air bath, so I could relax and soak at my own pace and enjoy a different feel from the large public bath. As before, the meals featured plenty of locally sourced ingredients, including Wakasa beef, which I was able to savor fully. The many dishes served in tableware that evoked an autumn ambiance also showed the staff’s thoughtful attention to detail. I really like Haiya’s calm, high-quality atmosphere, and I plan to stay here again when I visit Awara Onsen next time.

I stayed here for my mother’s birthday trip. This was actually my second trip to Okinawa Island, and the very first Hotel I stayed at on my very first Okinawa trip was also Hotel Palm Royal Resort (about 20 years ago). They kindly upgraded our Room for free, and when I arrived soaked from heavy rain that day, a woman at the front desk greeted me with a smile and offered me a towel. The hospitality was truly wonderful! Breakfast was also delicious! The staff were very friendly and even chose a recommended seat for us. I’ve stayed at many Hotels, but this one has the best hospitality by far. It felt like coming home. I’d love to stay again. Thank you so much!!

This was my third stay across both the green and ski seasons, and once again it was very comfortable. In particular, perhaps the head chef has changed, but the food was the best I’ve had here so far. The renovated open-air bath was also very relaxing. Staff frequently came to clean up any debris in the bath area, and it reminded me how these small thoughtful touches add up to make the whole hotel feel so welcoming. I’d love to visit again when I have the chance.

I stayed here for a conference. I just needed somewhere close to the venue where I could sleep, so I chose this place because it was inexpensive. The Room felt a bit dated, but it wasn’t cramped and was generally clean. Since it was a hot day, the air conditioner hadn’t been turned on in advance, and the desk chair (maybe?) was made of a hard material and uncomfortable to use. The sofa was wide and couldn’t really be used at the desk either, which was inconvenient. Still, for such a low price, I can’t complain. What I liked most was the all-you-can-drink alcohol in the lounge and the breakfast. I usually don’t eat breakfast, but the simple menu—banana, bread, boiled egg, and coffee—was easy to eat and very nice. The bread was delicious too. In the lounge, when I tried the white wine, it had a color and taste like orange wine, which was interesting. It’s served in paper cups, but you can take it back to your Room as well, which I appreciated. They also stored my luggage for me, and before leaving I could reorganize my bags in the lounge (and ended up having another glass of wine).

This was our first stay, and in short, both our dog and we were completely satisfied. The Facility was spotless and felt very clean. The daybed in the Room was extremely comfortable, and we were able to relax and lounge around together with our dog. Unfortunately it rained that day, but the ocean-view scenery was still wonderfully refreshing. Next time, I’d like to make a Reservation for the same type of Room again. The service struck the perfect balance—attentive without being intrusive—and left a great overall impression. There was also an excellent selection of dog supplies and treats; truly thoughtful service that anticipates every need. We enjoyed all of the meals and drinks as well—they were delicious. We’ll likely be back again soon, and we look forward to seeing you then. Thank you very much for everything.

The atmosphere of the main building was wonderful. Maintaining such a historic building must take a lot of effort, so I was pleasantly surprised by how clean and well kept it was. This time we chose the newer wing where we could enjoy the Onsen in our Room, but next time I would love to stay in one of the lovely Rooms in the main building, such as Sanraku or Kumoi. Dinner and drinks were delicious, and being able to enjoy them in our Room made it feel truly luxurious. All of the staff were genuinely kind and welcoming, and we made great summer memories. We will definitely come again.

This Hotel is conveniently located near Shin-Yokohama. I think it’s a very good Hotel. The shampoo and other amenities are high quality, and I have no complaints. If I had to mention any drawbacks, the shower temperature can be a bit tricky to adjust, and the TV is slightly small. Even then, those are only minor inconveniences if you really look for them. It’s an excellent Hotel for the price, so I will definitely stay here again.

A beautiful Hotel that can also host weddings! It was clean and comfortable. Highly recommended for women.

A three-generation trip with my younger sister and her family Our toddler loves hot springs, but usually can only bathe with Dad, so the private wine bath was a huge hit—being able to enjoy a big bath with both Mom and Dad made him so happy. The women’s bath was also almost like having it to ourselves, so I could soak and relax. My sister was deeply moved by the piano performance and got teary-eyed. Meals were served in a private dining room; each dish was carefully prepared and delicious, and we also appreciated the proprietress coming to greet us—it made for a wonderful time. Feeding the carp—an Isawa Onsen classic?—could be done indoors without being affected by the rain, so our child enjoyed it twice a day (morning and evening) over our two-night stay. A truly soothing inn for both adults and children. We’d love to stay again if we have the chance.

We stayed for two nights with breakfast included. We previously stayed at the Akita location and found it very comfortable, so we chose the Aomori location this time as well. The Room was clean and spacious, the bathtub was deep enough to relax in, and the amenities were well stocked. Breakfast was delicious.\nWe would like to stay again.

It was a trip with heavy rain the whole time, but we arrived at the Hotel early and were able to enjoy ourselves a lot. It was disappointing that we couldn’t use the outdoor facilities because of the rain, but our grandchildren and parents enjoyed the indoor Facility, while grandpa and grandma enjoyed the Onsen. However, because of the heavy rain, it was difficult to get to the restaurant. It would have been perfect if it hadn’t rained! The Room was spacious and we were very satisfied. The food was also delicious. If I had one small request, it would be about drinks at places like the restaurant—since we were traveling with a 2-year-old, it would have been nice to have something like barley tea available.\nWe’d like to visit again next time on a day with better weather.

If the rate fits my budget for the stay, I use this Hotel often because the Facility, service, and location are excellent. It’s about the size of a small Business Hotel, and there is a public bath on the first floor. So when I’m chilled in winter, I can stretch out and soak in a tub instead of just using the Room shower, which I’m very happy with. Bathing times are separated for men and women. Compared with newer Hotels, it does feel a bit dated, but considering everything you need is provided at this price, it’s very satisfying! Personally, I really like that each Room has its own air conditioner so I can set the temperature to my preference, and that the windows open—so during seasonal transitions I can manage the room temperature without using AC. The front desk service is also excellent; repeat guests only need to sign at check-in, so you can get into your Room quickly. It’s also great that there are many restaurants nearby! The affiliated parking is across the street and is a multi-story garage parking lot, which helps because you don’t have to worry about your car overheating or clearing snow off it. As long as my travel dates and the price work out, this is a Hotel I’d like to return to.

I stayed one night on the “A Little Luxury! Spiny Lobster, Abalone, and Shimane Wagyu—A Kaiseki Feast Packed with All of Shimane’s Gourmet Delights!” Plan. As the name suggests, dinner was truly lavish. In addition to spiny lobster, abalone, and Shimane Wagyu, I was able to enjoy a wide variety of delicious local specialties from Shimane all at once. There were plenty of dishes, each one carefully prepared, and everything was delicious right through to the end. If you’re thinking, “Since I’m in Shimane anyway, I want to eat lots of great food,” this is a Plan I highly recommend. I booked my stay looking forward to dinner, and it exceeded my expectations—I was completely satisfied. Not only the food but also the staff’s hospitality was wonderful, and I had a very comfortable stay. Their service was polite yet relaxed and never felt stiff, which left a great impression. Both the cuisine and service were flawless—an Accommodation that genuinely made me think, “I want to stay here again.” Thank you to everyone at Senjoen for such a pleasant time. Some photos are missing because I got so absorbed in eating that I forgot to take them.

Although our room did not have an ocean view, the all-inclusive plan and the kind staff made our stay wonderful. This hotel has everything you could want—breakfast, dinner, snacks, and drinks—so you’ll never go without. If I lived nearby, I’d treat myself to a stay here every month.