전국 × 고객 서비스 평가가 높은 호텔·료칸 - 49페이지

I visited Takayu Onsen for the first time in 20 years! It was my first stay at Kagetsu, and the baths were wonderful. I was traveling alone, but there were many solo travelers, and the dining area had single seating thoughtfully arranged, so I could enjoy my meal without worrying about others. The international staff were very kind and pleasant. It’s an Accommodation that made me want to come back again.

This was our first stay in Niseko, and we spent a long time deciding which Hotel to choose—but choosing this one was absolutely the right decision. As other Reviews mention, everyone at the front desk and all staff were friendly and truly professional. They responded quickly to every request, making our stay extremely comfortable. (Thank you very much for your consideration regarding the parking—it was a huge help!) Given Niseko’s international atmosphere, many of the staff were from overseas, but their Japanese was flawless. Some were impressively polite and attentive in their communication, which really left an impression on us. Above all, we were amazed by the Room. The view of Mt. Yotei right in front of us through the large windows was spectacular! The living and dining area was furnished with tasteful pieces throughout—clean, spacious, relaxing, and genuinely comfortable. The bright white kitchen was fully equipped with everything we needed, and the refrigerator was large as well. We kept saying it felt like being abroad—and we were very satisfied with how comfortable it was. Each bedroom also had its own bath and toilet, plus there was a washer and dryer, which made everything so convenient. Our family is already talking about staying longer next time. The restaurant inside the Hotel also had a wonderful atmosphere. At dinner time, all staff greeted us with warm smiles; they took a family photo for us and even prepared a lovely anniversary dessert plate for my parents—making it such a heartwarming experience (thank you). We reserved a course meal; while each portion wasn’t overly large on its own, there were many dishes that showcased Hokkaido ingredients well—and by dessert we were completely full. We also appreciated how flexibly they accommodated ingredients we don’t eat. The breakfast buffet offered great variety and everything tasted excellent; they cleared plates promptly as well, which helped a lot. We stayed two nights (Multiple Night Stay), and looked forward to breakfast each morning. The Onsen facilities were also convenient—you can make a Reservation anytime if the private Onsen is available. If I had one small request: it would be even better if the main public bath area (including the changing room) were brighter and more spacious. We traveled around several places in Hokkaido on this trip, but among them all this Hotel stood out clearly for its hospitality, Room quality, and food. Our whole family is looking forward to visiting again next time—thank you in advance!

We chose the Umitamago Room. There were lots of plush toys in all sizes, and the kids were thrilled! They tucked a big walrus plush into one futon and slept next to mom. While drifting off, they said, “Let’s come again.” The changing area was spacious, with a large mirror and bright lighting—very easy to use. I used to think Hotel towels were limited to one bath towel and one face towel per person and not very absorbent, but here we had one bath towel and two face towels each, and they were nicely absorbent. Both the front desk staff and the dining staff were kind to our children—everyone was wonderful. Meals included dinner and breakfast buffets, and both were delicious! If I had to ask for one thing, it would be a small toothbrush for kids. Overall, we were very satisfied and would love to visit again!

We stayed in the Force Room. Thank you for accommodating our last-minute Reservation.\nAlthough the Room is a separate building with a thatched roof, it is not an old traditional house; the interior has the latest facilities, so we were able to stay as comfortably as we would at a city Hotel.\nFrom the Room, we could see the thatched roofs of other rooms, and it felt like we had traveled back in time to another world.\nWe used the spacious open-air bath in our Room; the hot spring water was slightly cloudy with mineral deposits floating on top, and it was wonderful.\nThe large public bath is also right by the river, offering an open, airy feel and an excellent location.\nHighly recommended Accommodation.

The amenities are well stocked, so you can stay without bringing anything. I really appreciated that they even provided face masks. The Room was clean, and they also offered loaner air purifiers and fans. The bathroom is small and narrow, but there were several types of bath salts; I enjoyed a relaxing bubble bath. Because it’s close to the station, you may notice train noise, but earplugs were included in the amenities, so it shouldn’t be too much of an issue. Since it’s near the station, there are plenty of places to eat nearby. The staff were kind, and I’d like to stay here again next time.

We arrived in the evening and chose the plan with two meals included. The only convenience store within walking distance is a Lawson about 10–15 minutes away. Since you have to cross a national highway at night, it feels far. We were glad we added meals. The carefully prepared dishes were unique both to look at and to taste, and we really enjoyed them. I definitely recommend adding meals. We went early in the morning to Ritsuunkyo, came back for breakfast, rested in our Room, and then hiked up Takeda Castle; being able to take breaks along the way was great. This is a recommended Accommodation. Since it is an old traditional house Hotel, I would not recommend it to those who cannot enjoy an older building or who expect perfect Facilities.

This was my first time staying here. I thought it was an ordinary Business Hotel, but the Room was clean, and I was especially surprised to find ReFa hair dryers and hair irons provided as amenities. I think this is a service rarely seen in other Hotels. I stayed with breakfast included, and the meal was excellent as well. I would love to stay again. Thank you very much!

The staff were very kind and helpful, both when I called with questions and when I arrived late. The Room was spacious and comfortable, and it was great that the bath and toilet were separate. I thought it would be nice to have a chair in the washing area of the bathroom. There was a roadside station nearby, and a 7-Eleven right next door, which was very convenient. The Room photos on the website showed a round table and two chairs, but the Room I was shown had only one chair and no table, which was inconvenient. However, when I spoke to the front desk the next day, they didn’t have a table but they lent me an additional chair, which really helped. Thanks to that, I was able to relax and enjoy my stay. Thank you very much.

Most of the staff provided excellent service with wonderful smiles, making my stay very comfortable. The front desk amenities were well-equipped, and the quality of breakfast was high, making it a place where I wanted to stay longer. I would like to use this accommodation again for my next visit to Numazu. Thank you very much!

I chose this Accommodation because I wanted to relax while watching the sunset on the Tango Peninsula. Since I wanted to see the sunset at Kotobikihama Beach, we decided to go to a nearby local restaurant for dinner. The view from the Room window was amazing, and I was truly impressed by the design that carries that view all the way into the bathroom. I was also happy to find a variety of drinks and snacks in the Room, and the amenities were high quality, which really lifted my spirits. The breakfast venue also has partitions, so it feels spacious and relaxing. The small side dishes had such gentle flavors and were very comforting. The after-meal sweets and carefully selected cup-brewed coffee were also delicious. Next time, I’d like to book with dinner included and visit again!!

Thanks to the warm and courteous service, I felt at ease throughout my stay. The location is very convenient if you are traveling by car. For guests arriving by train, a Shuttle Service was also available to Shimoda Station. Because I have many food allergies, I chose a Plan without meals. However, the Accommodation staff kindly recommended local restaurants, and we were fortunate to get a Reservation. I was able to enjoy an outstanding simmered kinmedai (splendid alfonsino), which was absolutely delicious. The young international staff were wonderful as well—their smiles were lovely, their Japanese was excellent, and they worked with great dedication. As someone who can only speak Japanese comfortably, I truly respect them. The bath was also fantastic: the Izu stone in the indoor bath glowed a beautiful blue, and its soft texture felt very pleasant on the skin. The night view of Shimoda Port and the sunset outside the window were stunning. Thank you very much for taking such good care of us.

It was a spacious Western-style room with a modern Japanese touch. Since it’s not a large Accommodation, there were few guests and the atmosphere was very calm. Not only was the food excellent, but the salt-grilled ayu was tender and delicious right down to the bones—very satisfying! The staff were all kind, and we felt Fukui’s warmth. It was reasonably priced to begin with, and with the “Fukui Prefecture Accommodation Campaign,” we were able to stay at an even better value.

The location was excellent, close to Takasaki Station. It had been a while since I used a non-card key, so I was a little confused at first, but the Room was clean and comfortable. There are also plenty of parking lots nearby, so it seems convenient even if you drive. Breakfast was delicious as well. I will consider staying here again when I visit Takasaki.

This time I made a point of arriving in Morioka early. Even though it was before check-in, the staff kindly stored my luggage, so I could explore Morioka hands-free. I also got to fully enjoy my favorite Morioka reimen, and at night I relaxed and refreshed at the spa. After properly unwinding with the sauna and cold bath, I was able to head to work feeling great the next day. As a soft-serve lover, I was beyond happy that I could enjoy Noda Salt soft-serve right inside the Hotel! Another highlight is being able to spend time at ease in such a refined space. The parking lot is close by, and the location is very convenient with direct access to the bus center. Just one thing: it was a little hard to understand how guests can use the Hotel café. Could we have had dinner there too…? Was there morning coffee we could take back to our Room…? Next time, I’m definitely coming for a relaxing Multiple Night Stay on a private trip!

Very close to the Numazu Interchange! There are plenty of dinner options within walking distance. I go to Ebiya every time. The morning curry at breakfast is a must.

I was truly impressed by a stay that exceeded all expectations in comfort! After feeling refreshed in the barrel sauna, I cooled down in the open-air jacuzzi. At night, I enjoyed the warm Onsen and then relaxed again in the jacuzzi. Both dinner and breakfast were absolutely delicious—one amazing moment after another!! All of the staff were kind and attentive while keeping a comfortable distance, and they took great care of us. We could also enjoy a panoramic view of Mt. Fuji from reception, making it a soothing getaway surrounded by nature. The next day we visited the large public bath in the bathing facility, but unfortunately the weather was bad and we couldn’t see Mt. Fuji. Next time, I’m looking forward to unwinding in the sauna and enjoying some fresh-air relaxation while taking in Mt. Fuji’s magnificent view. My husband and I promised each other we’ll definitely return—and book a Multiple Night Stay. Until then, I’ll work hard (haha).

The Onsen gets you wonderfully warm and feels great. The in-room bath is also very relaxing. The Room layout is lovely, and in the morning sunlight pours in—on a clear day, you can enjoy the sunrise. The food is delicious, and you can enjoy local Ureshino sake. The rice is especially outstanding. The yudofu at breakfast was the best.

For a Japanese accommodation these days, I was surprised not to see many international guests. The Accommodation was clean, and the meals were good with everything we needed. The Onsen was also nice, but I felt it might have been a bit small for female guests.

My parents stayed here because they had been interested in it for a while. Since it was a weekday, it was fairly quiet and they were able to relax. They were also happy that other older guests were using the pool too, so they felt comfortable using it without hesitation, and they said the food was beautifully presented and delicious!

I came here to relax. I love camping too, but I really wanted to unwind, and I’d been wanting to visit because it seemed like I could enjoy both—so we stayed in Snow Peak’s JYUBAKO. It was so wonderful that I want to make it a must-do once a year. My husband was very satisfied as well, and we definitely want to come back. Dinner was great, of course, and breakfast was also delicious—we were full and completely satisfied. Thank you for a wonderful time.