전국 × 고객 서비스 평가가 높은 호텔·료칸 - 48페이지

Spotlessly clean. The service was excellent, and we truly appreciated it. Thank you very much for upgrading us to a larger Room. We were able to relax and rest well!

I had work scheduled in Nagasaki on Sunday and planned to arrive early in the morning, but I ended up staying the night before at short notice. (If Setre hadn’t had availability, I might not have stayed the extra night.) I also enjoyed the summer lounge treat of shaved ice, and for the first time I joined the evening “Saruku” walk as well. Since I ate a late lunch, I came back from Saruku and fully enjoyed the lounge’s late-night snack service too. I slept very well. In some regional areas it can be hard to arrange a taxi in the morning, but that wasn’t a concern in Nagasaki. I was able to take my time with breakfast and head to work with plenty of time. The Room is understandably showing its age, so I’d rate it a 4—but that sense of history is part of this Hotel’s charm, and I had no complaints at all. One note: there are no toothbrushes among the amenities here, and since I forgot mine, I went to a convenience store. It’s actually very close by. A Hotel where you can both have fun and relax. I’d love to stay here again next time I’m in Nagasaki. (The staff also told me about Setre properties in Kansai—I'd like to visit one someday.)

I’d heard that Hanaya Tokubei is a great place to stay if you’re visiting Dorogawa Onsen, and I was lucky enough to book the last available room. The atmosphere was wonderful, with a lounge where jazz plays and a veranda used to welcome yamabushi practitioners. There were four of us staying, and the room was spacious; the meals were delicious and just the right amount. All of the staff provided courteous service, making it a truly warm and welcoming inn. Thank you very much!

I usually stay around Lake Kawaguchi when traveling, but this time I spent one night in Kofu. This is the Hotel I used to think “What a lovely exterior” when commuting during my junior high and high school days. It’s such a long-established place that just about every local knows it. The calm lobby has the dignity of over 100 years of history, and it feels wonderfully relaxing. I was also very satisfied with the spacious Room. I was impressed by how spotless everything was and how well it was maintained. The bath on a different floor is small, but full of charm and really lovely. Soaking in the cute pot bath was soothing, and it kept me warm afterward—an excellent Onsen. For dinner we had Chinese cuisine at “Ran-en,” which is also famous for its great food. It lived up to expectations. The service was attentive, and I understood why it’s so highly rated. After dinner, we stopped by the lounge bar. The young bartender’s service was sincere and thoughtful—so much so that even I, who don’t usually drink much, ended up ordering a glass. Thank you for looking up the recipe and making a cocktail that wasn’t on the menu. With acquisitions of Hotels progressing in Yamanashi these days, this is exactly the kind of Hotel I hope will keep going strong. I’ll be back again at year-end.

This Accommodation keeps improving every time I stay. The service and cleanliness are flawless.

Whenever I return to Tendo, my wife and I stay here. The Facility feels a bit dated, but the staff’s hospitality—from their greetings to their thoughtful care—has never changed. The meals are delicious, and even amid rising prices, you can feel the commitment to maintaining your service. For me, “Comfort Hotel Tendo” is truly indispensable. Please keep up the great work, everyone.

The location was great and very convenient. The Hotel has a retro atmosphere. Everything was well cleaned, and we had a comfortable stay. Having a washing machine and dryer was very helpful! The front desk staff were all kind—nothing to complain about. This is a Hotel we’d love to stay at again if we have the chance. Thank you for your hospitality.

This was my first time staying here. The room was spacious and had a great atmosphere. The location was excellent, and there was even an event held right in front of the accommodation the day after my stay, which gave me a sense of the energy of Miyakonojo City. I also appreciated that the bathroom and toilet were separate. I would love to stay here again.

Everything is clean throughout.\nThe indoor open-air bath is very convenient and comfortable.\nThe meals are excellent in both quality and quantity. The service is also very polite, with no issues.\nWe stayed with children, and it was a great help that they proactively offered to provide a baby crib and bouncer.\nI’m glad we found such a wonderful Accommodation for the first time in a while.

I stayed for one night, and it was a wonderful Hotel from start to finish. The Room uses a PIN code system with no key, so it was very convenient to go out without having to carry a key around. In the evening, alcoholic drinks were all-you-can-drink (free). It was a shame the large public bath didn’t have an open-air bath, but it was clean and the alkaline Onsen water was excellent. Breakfast offered a great selection of both Japanese and Western dishes, and I was very satisfied. I was also impressed by the thoughtful services—being able to choose your pillow, and free coffee and drinks available at all times. What makes this Hotel stand out is how they thoroughly reduce operating costs within what guests can reasonably accept—such as shortening breakfast hours to about two hours, asking guests to help with tidying up, using PIN codes instead of keys, and not handing out unnecessary amenities—and then use those savings to enhance guest services like free drinks and alcohol overall. I felt this approach significantly increases satisfaction. I admired how well they strike that perfect balance where you feel like thinking, “They do so much for us—so we can do this much in return.” I would definitely like to stay again.

Both the food and the baths were excellent. The view from the room was amazing—the calm sea and a beautiful sunset made it perfect. Since dinner was served in the room, we could relax and enjoy it at our own pace, and the proprietress also came by to greet us. I was impressed by how attentive and courteous the service was throughout our stay. The meals were delicious overall and very filling; in particular, the simmered blackthroat seaperch (nodoguro) and sea urchin at dinner, and the dried flounder at breakfast, were outstanding. However, starting breakfast at 8:00 felt a bit late—I would be happy if guests could choose their preferred time. The bath water had a silky texture that felt like being wrapped in lotion—very soothing. There is also a sauna for men, and it was great to be able to do löyly yourself. At checkout, we received shrimp okizuke as a souvenir. It was my first time trying it, but it was incredibly delicious—so much so that I’d like to order some for delivery. Thank you very much. They even waved us off until our car disappeared from sight on departure, and overall I felt this is truly a wonderful inn.

Although I stayed multiple nights, housekeeping came in, and I was able to spend my time in a very clean room. All of the hotel staff were kind and courteous, which made for wonderful travel memories.

Because they cannot accommodate a large number of guests, they provided attentive service to each party. There were also guests who came just for meals, so they were busy, but it never felt hectic—truly a wonderful Accommodation. Every dish was delicious, but the portions were more than someone in their 50s could finish, so we left some. It’s best to arrive hungry.

I came here to relax. I love camping too, but I really wanted to unwind, and I’d been wanting to visit because it seemed like I could enjoy both—so we stayed in Snow Peak’s JYUBAKO. It was so wonderful that I want to make it a must-do once a year. My husband was very satisfied as well, and we definitely want to come back. Dinner was great, of course, and breakfast was also delicious—we were full and completely satisfied. Thank you for a wonderful time.

We visited as a couple to see Amanohashidate. The location was right in front of it—perfect. Check-in was at 2:00 PM. We arrived early, but they kindly guided us to the parking lot, which was very helpful. Even after check-out, we were allowed to use the parking lot until 11:00 AM, so we could enjoy sightseeing. The Accommodation looked a bit old from the outside, but inside it was clean and very well kept. The meals seemed to focus on locally sourced ingredients and were delicious. We finished everything at both dinner and breakfast. There were both an indoor bath and an open-air bath. They weren’t large, but I could relax on my own. With so many tourists around, I think being able to sightsee efficiently was thanks to this Accommodation. It turned into a wonderful trip.

I was truly impressed by the warm hospitality and the kind, attentive service. The meals used locally sourced ingredients and offered a wide variety of dishes. I also appreciated the thoughtful hospitality shown even with private in-room dining rather than eating in the dining hall. The hot springs were wonderful as well—there were free private baths, and since there happened to be fewer guests during my stay, I was able to enjoy them fully. It was an excellent property, and because it is so great, I would like to share two points that stood out so it can become even better. 1) It took quite a long time for the shower water in the bath area to reach a comfortable temperature. This might be tough in winter. 2) The “Constellation Bath” (Seiza-no-Yu) is listed on the brochure and on elevator signage, but it seems to be currently unavailable, so it may be better to remove or update those references. In any case, overall this was a very pleasant stay and a highly recommended property that fully deserves its great reputation.

All the staff are wonderful, making this an excellent Hotel. The free, spacious parking is also a plus. Breakfast was very satisfying, and starting at 6:00 a.m. is very convenient for early departures. You need to be careful when climbing up and down the Room’s bunk bed, but you can sleep well. Above all, it offers outstanding value for money. I would like to stay again if I have the chance.

It was excellent. Not only is it close to the station, but the Room was also clean and comfortable. I will definitely stay again. Next time, I’d like a Multiple Night Stay! Thank you.

Even after getting exhausted shopping around the very crowded Kyoto Station area, I was able to relax in luxury in the lounge at my leisure. Back in the Room, I could see Kyoto Tower and unwind while enjoying the view. Thank you very much. It was a milestone trip for us, and it turned into a fun and very relaxing journey.

This was about my fourth visit, and it had been a while since the last time, but once again I had a thoroughly satisfying stay in every respect. As it was just the beginning of September, we were served dobin-mushi and matsutake mushroom rice, allowing us to enjoy the flavors of autumn a little early. Everything was delicious. The Room was spotless, and the entire property felt clean and well maintained. Above all, every staff member was polite and composed; meals were served at just the right time, and they always seemed to be attentively looking out for guests in a natural way. It made for a truly comfortable stay. Thank you very much.