전국 × 고객 서비스 평가가 높은 호텔·료칸 - 20페이지

I stayed here twice, in May and September. All of the staff were very friendly, and the room was spacious and clean. My favorite part is the breakfast. It’s delicious, and I always end up having an extra serving of rice. I would definitely like to stay here again.

I’d heard the rumors, and they were true: the setting, hospitality, and cuisine were all outstanding. I’ve always felt that the Tokugawa family helped shape the foundations of Japanese culture, and Shiraisi-ya is said to be an even older establishment with over 300 years of history. I felt as though I experienced the secret to its longevity firsthand. I’d gladly recommend it to friends.

Whenever I attend a live show in Tokyo, I stay here, but this time the venue was in Yokohama. I considered staying in Yokohama, but thinking about work the next day, I chose to stay here again. After the show, I had drinks with friends at an izakaya in Yokohama, caught the 22:41 train, transferred at Tokyo Station, and headed to Ochanomizu Station. I returned to the Hotel around 23:00. I took a shower in my Room and went to bed. The next morning I woke up early, refreshed myself in the large public bath, enjoyed the always satisfying breakfast, and then walked to work. I will be staying again on the 22nd of this month.

The meals were beautifully presented, and everything tasted truly delicious. They were a delight to look at as well, and you could feel the care put into each dish. The Room was also thoroughly cleaned, and we were able to spend our time comfortably. The staff kindly answered our questions, which helped us learn about the origins of Kaminoyama Onsen and plan our sightseeing. My spouse loved it too and said we would like to stay again for the meals. We had a relaxing, comfortable stay and it was a wonderful time.

The beautifully designed room was spotless and very relaxing. Soaking in the open-air bath while gazing at the garden was a slow, soul-warming experience. The dishes were beautifully presented, with carefully prepared dashi that brought out the best of each ingredient. For breakfast, we enjoyed freshly cooked white rice made in a clay pot. Above all, the staff’s warm smiles and thoughtful hospitality left a lasting impression. We were welcomed and seen off with genuine care. It was an even more wonderful stay than we had imagined. The room rate is certainly not cheap, but it felt well worth the price and more. We would love to visit again.

Thank you, Awakan, for your warm hospitality. My mother has loved traveling since long ago. We were poor when I was little, but she managed to take me to Awaji Island. I wanted her to be able to take her time and look out at that sea again. The weather wasn’t great, but as expected of a special room—we could relax on the spacious sofa and share many memories. The meals were generous, luxurious, and delicious. Most of the staff were international, but everyone was very kind and treated my mother in a wheelchair with gentle care and courtesy. With so many staff members, the place felt lively. It was heartwarming to see small children from other families greeting the staff in cute English, while what seemed like grandparents looked on happily. We also enjoyed the lovely view from the window of parents and children having fun fishing. I felt this is an Accommodation that families can enjoy no matter what stage of life they are in.

It’s a short walk from the station (bus stop), but I think it’s an easy distance to walk. The Room had everything we needed, and it was wonderful that drinks and light snacks were available until 10:00 pm. The snack cakes were delicious. All the staff were courteous and helpful, so we had a very pleasant stay. Thank you very much.

We were completely satisfied with everything from start to finish. This time, we stayed to coincide with my eldest son and grandchild coming home. And on the day we checked out, we went ahead and made a Reservation for the following month to coincide with my second son coming home. In any case, we were completely satisfied with everything.

We were able to spend a truly relaxing time. After check-in, knowing rain was forecast for the next day, we quickly took a walk around the garden. We imagined how much more beautiful the pond’s colors must be on a sunny day. The meals paired perfectly with sake and wine, and my partner—who doesn’t drink alcohol—was also very satisfied with the dishes made generously with local ingredients. The Niida Honke sake tasting was delicious. My partner said the herbal tea and roasted green tea were also excellent. We became completely hooked on how tasty the mountain salt was. Breakfast offered a variety of ingredients, which we really enjoyed as well. The Scandinavian-style interior and calm lighting helped us unwind, and we slept soundly at night. We were happy to be able to use the lounge after check-in—it gave us time to leisurely plan our upcoming travels. We’d love to visit again on a sunny day in a different season.

This was a truly wonderful Accommodation—one I’d absolutely love to return to! Both the exterior and interior were beautifully maintained, with tasteful decor and a very comfortable atmosphere. With pet-friendly Accommodations, you can sometimes notice odors in the Room, but that wasn’t the case here at all. The cleaning was impeccable, and everything felt extremely fresh and spotless—you wouldn’t even guess pets are welcome. Because of that, it also made me feel we should be extra mindful of good manners (such as using dog diapers) so everyone can enjoy their stay comfortably. The meals were delicious as well—gently seasoned so you can really taste the quality of the ingredients, and you could tell each dish was prepared with great care. The signature French toast in particular was outstanding! It’s something I highly recommend trying. Above all, the owner’s warm personality made our stay even more special—we were genuinely happy to be welcomed so kindly. Both the indoor bath and outdoor bath were great, and we were able to relax deeply. We had such a pleasant time with our dog; the food was excellent; and the owner was wonderful. It was an incredibly comfortable Accommodation. Thank you very much. We’d love to stay again!

We stayed as a family of three. From check-in onward, the explanations and guidance were excellent, and the service was wonderful. We planned to use the parking lot, but we were told it was not available after check-out, and they kindly directed us to a nearby Chinatown parking lot. The breakfast buffet had a wide variety of options, and there were welcome drinks and alcohol as well—everything was thoughtfully provided. It’s a Hotel we would like to stay at again if we have the chance. Thank you very much.

I was grateful for the reasonable price despite it being Silver Week. The bathroom and toilet were clean, which was great. The basic amenities were provided, so there were no issues. I would like to stay again if I have the opportunity.

This was a wonderful Accommodation that made my first trip to Niigata truly special. While the building and furnishings showed their age, there were programs where we could enjoy local culture, such as shamisen performances and readings about the snow country, and thoughtful amenities like sake lees face packs, Japanese sake, and coffee, making it an Accommodation where we could fully enjoy Yuzawa. All of the staff, as well as the shamisen instructor, were outstanding. Thank you very much for your hospitality.

I stayed here recently and had a truly comfortable, wonderful time. It was a few days after Typhoon No. 25, so I was worried whether you were operating as usual, but when I called in advance, I was told that guests had been staying without any issues even the day after the typhoon, which reassured me. This time, I was very grateful to receive a room upgrade. The beautifully renovated room was well appointed and extremely comfortable. Above all, being able to enjoy the private hot spring bath in the room at any time was amazing. Soaking in the bath without worrying about time while looking out at the ocean right in front of me felt truly luxurious and deeply relaxing. Of course, I also enjoyed the large public bath’s Dead Sea salt bath—it warmed me up and felt great. The meals are generous, so I kept lunch light, but once again I couldn’t finish the kamameshi (iron-pot rice), and they kindly made the remainder into rice balls for a late-night snack. Every dish was delicious, and I was especially impressed by how fresh and flavorful the seafood was. All of the staff were very pleasant, and thanks to their warm hospitality, I felt comfortable from start to finish. This is an outstanding ryokan with a very high level of satisfaction—I would love to visit again. Thank you very much.

This was our first stay because it’s a Hotel where you can stay with pets. Unfortunately it rained, but there was an indoor dog run, which was great. Our dog wore a diaper inside the Hotel, but some dogs in the dog run were not wearing diapers and had accidents there, so I wish diapers were required in the indoor dog run. There were also pet toilet sheets available, so it would have been nice if they used those. Dinner was fully booked so we couldn’t eat there, but breakfast was delicious. The corn soup was especially good. Our dog also seemed to enjoy the “wan-burg” and finished it all. The staff were very dog-friendly and kind. It would have been even better if the Hotel had an Onsen. We’d like to stay again next time.

Last time, we arrived after visiting other sightseeing spots and felt a bit rushed, so we made this reservation hoping to relax properly this time. Fortunately, we were blessed with great weather and truly enjoyed not only the dinner course, but also the sunset and breakfast on the balcony. Based on photos from our previous stay, my daughter created a printmaking piece, and I came wearing a T-shirt printed with it—so I was happy to be able to show it to everyone. I’m writing to let you know that the dishes we ordered through “Let’s Eat at Home Today!” arrived safely today. We’ll enjoy them while reminiscing about our stay. We look forward to seeing you again someday. Thank you very much.

The Room was spacious and clean, with a great view overlooking the Seto Inland Sea. The bath was large, the air conditioner was new, and it was comfortable to stay with our dog as well. The service was polite and very good. Thank you very much. If the price were a little lower, it would be easier to stay again and would have been perfect.

This was my first stay. It was quiet and very relaxing. The room was wonderful, and the meals were excellent. I enjoyed them at a leisurely pace in my room. The furnishings on display are beautiful—it feels like a museum. I also appreciated being shown another room. I would love to stay again. Thank you very much.

Thank you for upgrading us to a Room with a sauna, which made our stay very comfortable. The Room was clean and we were able to relax at ease. The staff were also kind and attentive, which we truly appreciated. However, it was disappointing that the drainage in the private bath was clogged and water had pooled. Other than that, everything was wonderful, and it is an Accommodation we would like to stay at again. Thank you for a lovely time.

My spouse and I stayed on June 19. The building was old, but it was well maintained, and the courtyard after the rain in the morning was lovely. All of the meals were delicious, and we both finished everything. The staff were also very pleasant. We were able to visit Amanohashidate, which we had wanted to see for a long time, and fully enjoy Kyoto by the Sea. Thank you very much.