전국 × 고객 서비스 평가가 높은 호텔·료칸 - 169페이지

We stayed with a large group, gathering relatives from Ehime and the Kansai area. For our Konpira pilgrimage, the entrance had walking sticks, straw hats, chilled hand towels, and towels prepared, which was very helpful. It was also nice that our grandfather, who wasn’t going to Konpira-san, was allowed to use the lounge before check-in. The indoor bath also had a separate shower room, making it comfortable and relaxing even on rainy or cold days. The Room had a large window, a daybed, and two chairs, so we were able to unwind and relax. Breakfast was an irresistible selection for egg lovers—we really enjoyed it. The only disappointment was the dinner buffet selection. There were a lot of carbohydrates (maybe just local preference), but neither the meat nor fish dishes tasted particularly good, and there wasn’t much we wanted to eat. Still, we were able to relax with drinks again in the lounge afterward, so overall we were satisfied.

Connected by a corridor to the neighboring Fujisan Onsen, we were able to enjoy many different hot springs. The Room was stylish, though it felt a bit less relaxing for those used to city life; however, the in-room bath was spacious and the amenities had a lovely fragrance. Above all, the staff’s service was courteous and excellent.

The staff at the Japanese restaurant and the breakfast venue were very kind and welcoming. I was traveling with an elderly person, and I truly appreciated how they pulled out chairs for us and spoke gently. This was my second stay, and I have used the restaurant several times. I would definitely like to stay again.

It was in a great location, close to Hakata Station, with convenience stores and popular restaurants nearby. The Room wasn’t very large, but it was nice. The bathroom and toilet were separate, so I could relax and enjoy a comfortable bath. I could hear hallway noise, voices, and some rattling sounds from the neighboring Room (maybe doors opening and closing?), which bothered me a bit, but that was about it. The lobby drinks were also much appreciated!

I always stay for one night to refresh after traversing the Tateyama mountain range. As always, everything is flawless. It’s one of my favorite Hotels. I’ll stay again during the autumn foliage season. Thank you as always for your courteous service.

We stayed here as a family during our summer vacation. The pancakes, pudding, and every meal were all very delicious. We felt a warmth in the staff’s hospitality that isn’t swayed by changing times, and it made us feel pleasantly nostalgic. It’s a wonderful Accommodation we’d love to visit again in a different season. Thank you very much.

From the moment we checked in, we received the warmest welcome. After a long trip from Tochigi Prefecture, we were tired, but your kindness truly touched us. During our stay, we spoke with the front desk staff several times, and everyone was full of hospitality, making our stay very comfortable. The Room was also very clean, with the bath and toilet separated. Thanks to your hotel, we were able to fully enjoy our first trip to Fukuoka. Thank you very much!

Located right in front of Sakata Station, this was a very clean Hotel. At the breakfast buffet, we enjoyed local Yamagata specialties such as “dashi,” “imoni” (taro stew), “mukisoba,” and Sakata ramen. Perhaps because of the season, there was also squid sashimi, making it a very satisfying meal. I rated the bath lower only because our Room had a unit bath and we did not use the Onsen, so I gave an average score. That said, the bathroom was very clean as well. Opinions may vary, but I personally liked that there were two types of showers. It’s a Hotel I would like to stay at again. If I had to mention one downside, smoking areas are limited to outdoors and the 3rd floor only, which may feel inconvenient for smokers.

We stayed here on the first night of our two-night trip to Yamagata. The food was excellent, and we were able to try the imoni stew we had been looking forward to at breakfast. The bath was spacious and relaxing, and the garden was beautiful. My spouse and I were both very satisfied. The welcome tama-konnyaku was delicious as well.

I stayed at this Hotel the night before to catch the bus from Sannomiya to Awaji Island. The area in front of the station was under construction, so I had to take a detour, but it was conveniently located near the station and close to the bus stop. The building next door was also under construction, but it wasn’t an issue. There is a book lounge, which I was very happy about as a book-lounge fan. (I only found out after staying.) Drinks and two kinds of snacks were available free of charge. I didn’t use it, but there was also a sweets time, with local donuts served. Despite how it looks from the outside, it was a comfortable Hotel.

I made a Reservation at this Hotel for overseas guests. We originally planned to stay with four people, but due to visa issues one guest was unable to travel to Japan. The cancellation was on the day of check-in, and normally a 100% Cancellation Fee would apply; however, because of my oversight I was unable to contact you that day. When I asked about the payment method the next morning, your staff kindly told me, “No payment is necessary this time.” I am truly grateful for your sincere and warm consideration. The guests who stayed also spoke very highly of the Hotel, saying that the Room was clean and comfortable, the location was convenient, and they were very satisfied overall. They also said the staff’s kindness left a strong impression. If I have another opportunity, I would definitely like to stay here again. Thank you very much.

I stayed here before (about three months ago) and had a great experience, so I chose to stay again. I was satisfied, as I could relax in the large public bath. As for the amenities, considering the price, I suppose they were reasonable—sorry to mention it. I recommended this place to someone who traveled with me, but it seems they stayed at a different Hotel. Thank you, and I look forward to staying with you again.

Trip to Hiroshima to See a DREAMS COME TRUE Concert I often visit Hiroshima for personal reasons, but I rarely stay overnight. This time, it was my first overnight stay in a while, and when choosing an Accommodation I looked for somewhere near Hiroshima Station and ended up at APA Hotel Hiroshima-Ekimae Ohashi. The location is excellent, making it perfect for sightseeing and events. If I have the chance, I’d love to stay again next time.

The breakfast and dinner were both very delicious. Everything from the live kitchen was truly excellent, no matter what I chose. The Onsen was also wonderful, and the rotating Onsen baths were especially great.

When I arrived at Sapporo Station, it was drizzling, but I didn’t feel like taking an umbrella out of my luggage. I crossed the crosswalk without one, and the entrance was right there. It was very convenient to plan my schedule with the station as a starting point for getting anywhere. The staff were also very kind and helpful, so I had a comfortable stay. Thank you very much.

It was a convenient Hotel, close to Hamamatsu Station and Act City. The eel rice bowl at breakfast was delicious. Since we stayed with three people by adding an extra bed to a twin Room, the Room felt small, but it was a clean Hotel. Thank you very much for your hospitality.

The expansive Roku in Takagamine, Kitayama, Kyoto is wonderfully quiet. In the summer of 2026, we decided to stay for three nights with my son’s family. My granddaughter loves the pool. What I was curious about was dinner. Since this spring, the chef and menu have changed. We left it to the chef, and truly enjoyed the rich flavors that come from thickness and texture—scallops, duck, sirloin, striped jack, pork confit, and more. The Kyoto vegetable sides were simple yet bold. We ordered signature cocktails. I chose “La Vie en Rose” just by its name—wondering what it would be like—and it surprised me in the best way. The other three of us each picked different ones as well, and we had a great time enjoying their vibrant colors and flavors. It will probably become one of our most unforgettable dinner memories of 2026. In the thermal pool, my grandchild happened to make a friend, and their dads joined in too—playing along like turtles giving rides to two kids with lots of enthusiasm. As for me, I exercised with backstroke while looking up at the sky and did some water walking. By the way, did you know that from the bath in your Room you can enjoy both the TV and views of Takagamine’s trees at the same time? The TV in the photo was showing a Major League Baseball game.

My first time in Beppu Onsen. Everyone provided courteous service, and I was completely satisfied with all the Onsen facilities. If I had to mention one thing, as an older man I couldn’t figure out how to use the hair dryer. All the meals were delicious, but I would have been happy if there were a few more Kyushu-style dishes. If I have a chance to visit Beppu again, I’d like to stay here again. Thank you very much.

Since there is no bath, I went to a public bath before checking in. It’s close to the station and has a laundry room. There’s also a convenience store nearby, and in the building next door there’s a sushi restaurant where you can enjoy reasonably priced sushi for lunch. I was happy to be able to choose and drink KEY COFFEE drip packs. I usually have trouble falling asleep at a Hotel, but I slept very well. The breakfast curry was incredibly delicious. I made another Reservation.

I stayed for two nights to attend a live concert. The Room was clean, and the staff provided kind and courteous service. The highlight was the breakfast buffet, with several Kyushu specialties available, and I left feeling full from the morning. I would love to stay here again the next time I visit Hakata. Thank you very much.