Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 169Page Number

We stayed in a guest Room with a sauna. The sauna, open-air bath, cold-water bath, and the Room were all spotless down to every detail, and we had an amazing time. Meals were buffet-style for both dinner and breakfast, and we were very satisfied with both the variety and the taste—everything was delicious. The staff’s service was also excellent. We look forward to staying again next time.

This year, my wife invited me, and we stayed here for a birthday trip for our son and me. Compared to a year ago, there were more international staff members, and we could really feel how hard everyone was working. This year again we chose the [Premium] Chef’s Selection featuring spiny lobster, abalone, and Matsusaka beef. The sashimi was exceptionally fresh and delicious—we were very satisfied—and the other dishes were also creative and tasty. The Room was a Shiracho-kan Japanese-Western style room; it was easy to use, well cleaned, and very comfortable. The Onsen temperature suited my preference perfectly, and since it was Friday there seemed to be fewer guests, so I could enjoy it almost all to myself, which felt wonderful. We are satisfied every year, but this time two things stood out: the Matsusaka beef shabu-shabu didn’t have the same impressive flavor as usual, and the toilet (washlet) in the Room felt quite old and wasn’t functioning fully. We would like to stay with you again in the coming years as well—thank you in advance. Thank you very much.

The staff at the Japanese restaurant and the breakfast venue were very kind and welcoming. I was traveling with an elderly person, and I truly appreciated how they pulled out chairs for us and spoke gently. This was my second stay, and I have used the restaurant several times. I would definitely like to stay again.

I always stay for one night to refresh after traversing the Tateyama mountain range. As always, everything is flawless. It’s one of my favorite Hotels. I’ll stay again during the autumn foliage season. Thank you as always for your courteous service.

We stayed here as a family during our summer vacation. The pancakes, pudding, and every meal were all very delicious. We felt a warmth in the staff’s hospitality that isn’t swayed by changing times, and it made us feel pleasantly nostalgic. It’s a wonderful Accommodation we’d love to visit again in a different season. Thank you very much.

This is my fifth visit. The Tenkaimi Hot Spring here is simply outstanding. No matter how many times I come, the breathtaking view moves me every time. The water temperature is set so you can soak for a long time, and as you sit in the bath gazing at the scenery, you can feel your everyday fatigue melt away. I love lying back in the reclining bath at the far end and relaxing with an infinity-like feeling, as if I’m soaking right into the sea. This is an Accommodation that makes me want to come back again as soon as I get home.

From the moment we checked in, we received the warmest welcome. After a long trip from Tochigi Prefecture, we were tired, but your kindness truly touched us. During our stay, we spoke with the front desk staff several times, and everyone was full of hospitality, making our stay very comfortable. The Room was also very clean, with the bath and toilet separated. Thanks to your hotel, we were able to fully enjoy our first trip to Fukuoka. Thank you very much!

I’ve stayed here so many times I’ve lost count. It’s a Hotel that always makes me feel calm and at ease. This time I debated between Shigira and a large Hotel on Kurima Island, but in the end I chose Tokyu. I’m glad I came to Tokyu. The staff also seem to work together so well, and I really liked that too. Please keep up the great work!!!

I stayed here before (about three months ago) and had a great experience, so I chose to stay again. I was satisfied, as I could relax in the large public bath. As for the amenities, considering the price, I suppose they were reasonable—sorry to mention it. I recommended this place to someone who traveled with me, but it seems they stayed at a different Hotel. Thank you, and I look forward to staying with you again.

I visit Asahikawa several times for personal reasons, and I stay at this Hotel each time. The Onsen is excellent, with silky, smooth water that leaves my skin feeling soft. I also use the relaxation services every time—the body scrub and oil massage are high quality and very satisfying. This time I wanted a non-smoking Room, but only a smoking Room was available for Reservation. On top of that, the building next door was being demolished, so it was quite noisy from around 8 a.m. every morning, which was a bit disappointing. Still, the location is great and the staff service was very good, so I had a pleasant stay. Thank you very much.

This was my second stay at the accommodation, and I had a pleasant experience again. The room was clean and comfortable. Thank you very much. The large public bath was also very enjoyable; however, I noticed that while there were four mirrors and hair dryers in the changing area, there were only two chairs available. Some guests had to stand while drying their hair. Additionally, the chairs were quite low, making it difficult to see one's face in the mirror when seated, so many guests stood for skincare as well. Although this is not a place where one spends a long time, it was the only inconvenience I experienced during my stay. I look forward to staying here again. Thank you very much!

I used this hotel for a business trip. It’s great that it offers easy access to the downtown area. The public bath is open until 1:00 a.m., so you can still make it even after going out for drinks and fun. Since I was only going to sleep anyway, having no bath or toilet in the room wasn’t an issue. In fact, I appreciated the lower price.

I stayed during Golden Week and thought it was a bit pricey even though the Room didn’t have an Onsen, but it exceeded my expectations in a great way! The rooftop Onsen had a wonderful view and was excellent. I usually don’t like buffet meals because the food can be mediocre and the atmosphere often feels unsettled, but this Hotel had a wide variety of options and everything was delicious, so I was very satisfied. I’d love to stay here again.

It was a convenient Hotel, close to Hamamatsu Station and Act City. The eel rice bowl at breakfast was delicious. Since we stayed with three people by adding an extra bed to a twin Room, the Room felt small, but it was a clean Hotel. Thank you very much for your hospitality.

I stayed here while visiting my hometown. When I lived in Sasebo City, I only knew of it, so when I came back home I usually stayed near the station, but this time I had more time and decided to stay here. The view was amazing—it really moved me to think that I grew up in such a wonderful place. I’ll definitely stay again when I’m back home!! The service was great, and the room was clean and satisfying.

The expansive Roku in Takagamine, Kitayama, Kyoto is wonderfully quiet. In the summer of 2026, we decided to stay for three nights with my son’s family. My granddaughter loves the pool. What I was curious about was dinner. Since this spring, the chef and menu have changed. We left it to the chef, and truly enjoyed the rich flavors that come from thickness and texture—scallops, duck, sirloin, striped jack, pork confit, and more. The Kyoto vegetable sides were simple yet bold. We ordered signature cocktails. I chose “La Vie en Rose” just by its name—wondering what it would be like—and it surprised me in the best way. The other three of us each picked different ones as well, and we had a great time enjoying their vibrant colors and flavors. It will probably become one of our most unforgettable dinner memories of 2026. In the thermal pool, my grandchild happened to make a friend, and their dads joined in too—playing along like turtles giving rides to two kids with lots of enthusiasm. As for me, I exercised with backstroke while looking up at the sky and did some water walking. By the way, did you know that from the bath in your Room you can enjoy both the TV and views of Takagamine’s trees at the same time? The TV in the photo was showing a Major League Baseball game.

My first time in Beppu Onsen. Everyone provided courteous service, and I was completely satisfied with all the Onsen facilities. If I had to mention one thing, as an older man I couldn’t figure out how to use the hair dryer. All the meals were delicious, but I would have been happy if there were a few more Kyushu-style dishes. If I have a chance to visit Beppu again, I’d like to stay here again. Thank you very much.

Since there is no bath, I went to a public bath before checking in. It’s close to the station and has a laundry room. There’s also a convenience store nearby, and in the building next door there’s a sushi restaurant where you can enjoy reasonably priced sushi for lunch. I was happy to be able to choose and drink KEY COFFEE drip packs. I usually have trouble falling asleep at a Hotel, but I slept very well. The breakfast curry was incredibly delicious. I made another Reservation.

This was our second stay at Kamenoi Hotel Hikone. Just like last time, the staff were wonderful and the meals were delicious, so we chose to stay here again without hesitation. This time I was traveling with my 88-year-old mother. During dinner, she said the chair backrest hurt her bones, so I asked a staff member if we could borrow a cushion. They immediately brought us a large cushion, and after that my mother was able to comfortably enjoy about an hour and a half of dining. The dishes were served one after another at just the right timing while still warm, and everything was very delicious. The next morning, when we went to the Room for breakfast and gave our room number, I was surprised to see that last night’s cushion had already been placed on the chair backrest—it truly moved me. We enjoyed a delicious breakfast with gratitude for the staff’s thoughtful care. Thank you very much.

Reserved a Standard Twin Room in the new wing. As others have mentioned, we were upgraded to a better Room. The toilet and bath were separate, so we could relax and enjoy a long soak.> We had dinner on this Plan, but it was not “mini” at all. It was a full course: five appetizers, corn potage, pan-seared grunt with beurre blanc sauce and roasted shrimp, braised beef cheek, dessert, and coffee—everything was absolutely delicious. It would be a shame to stay here and not have dinner! To get to the Hotel we used Setouchi Taxi, and they also gave us a great presentation of recommended sightseeing routes. It was a wonderful trip. I’d definitely like to stay again when I visit Takamatsu.