전국 × 고객 서비스 평가가 높은 호텔·료칸 - 16페이지

Even after making the reservation, whenever I contacted them to confirm details, they were extremely helpful, which made me look forward to our stay. From arrival through the next day, every staff member was kind. Just as other reviews said, the complimentary drink service was great—everything from beer to juice, still water and sparkling water—so both adults and children were satisfied. I was also happy they had coffee freshly ground from beans. The room was clean, and it was soothing to have a small area outside the bath where you could step out for a bit. I had requested children’s amenities in advance, and they even included very cute slippers, which my child loved. For our dogs as well, we felt at ease: instead of being confined to a small crate, there were larger crates available, and with a belly band on they could relax freely in the room. I initially wondered if the meals might be on the smaller side, but there was more than enough. From salad to fruit it felt like a stylish course meal and everything was delicious. It rained that day, but the staff moved the grill to a spot where we wouldn’t get wet so we could still grill outside. Breakfast was delivered in an adorable basket; this also felt like a course meal and we were very satisfied. There is also a dog run nearby where our dogs enjoyed themselves while looking at the beautiful trees. More places are becoming pet-friendly and kid-friendly these days, but Kanata no Sato is somewhere you can truly stay comfortably with both—definitely a place we’ll return to. Next time I’m looking forward to having BBQ while gazing at the beautiful night sky. Thank you for such a quiet, gentle, healing time.

We stayed as a couple. It was a beautiful, wonderful Hotel. The Room was great, and the large public bath was excellent. The counter seats at breakfast are also recommended. It was very tasty and enjoyable while looking out over the streets of Fujieda. If you come to Fujieda, this is a must-stay Hotel!

We enjoyed two large public baths and open-air baths, as well as two private open-air baths, each offering a slightly different atmosphere with milky Onsen water. We also enjoyed a variety of alcoholic drinks in the lounge. The irori-style dinner and the soba were delicious. All of the staff were very friendly and made our stay comfortable.

Using aromatic vegetables, fish, and meat from the Kyoto area, each ingredient is prepared and served with the utmost care to preserve its natural fragrance, flavor, and texture in the best possible way. The chef’s evolving craft was truly impressive. I was also moved by the sommelier’s sincere dedication to wine. The cuisine feels perfectly suited to this one-of-a-kind Meiji-era mansion dining experience in Japan.

This time, my parents and I stayed here. We’ve stayed about four times, but it had been a while since our last visit. The staff’s service here is truly outstanding. I’ve stayed at many Accommodations, and this ranks among the top one or two. Thank you very much.

Until now I had always chosen Old Karuizawa, but this was my first stay at Mikage Yosui. 1. Service: As always, very dog-friendly. Not only are the staff wonderful, but communication among guests also feels natural and pleasant. 2. Dining: The French dinner is thoughtfully composed—for example, the appetizer salad combines fresh vegetables with dried fruit for a great change in texture. The French toast available to order separately at breakfast is outstanding. The yogurt is so delicious you’ll want to order it again for home delivery. The freshly baked bread is also excellent. 3. Facilities: Aside from the private garden, the rooms feel simple, with a similar layout and orientation. Because everything is tiled, even if a previous guest’s dog had an accident, odors don’t linger and it doesn’t bother you. As other reviews mention, access to the waterway and the parking area is convenient as well. At the Old Karuizawa property there is heavy traffic on the road in front, so you need to be careful when walking your dog; here you can stroll along the waterway instead. Unfortunately it rained that day, but with light rain there’s an advantage—the trees help keep you from getting wet. Overall, this is a well-balanced property that I highly recommend.

The view from the room’s large, open windows is breathtaking. You can even see the leaves just beginning to turn, and it’s a scene you could watch forever. Dinner was served by the window as well, and we enjoyed it at dusk with the chorus of autumn insects as background music. The dishes featured mainly local ingredients, and everything was delicious—you could really tell each item had been carefully prepared with time and care. The abalone at dinner and the octopus at breakfast were simmered to a perfect tenderness, and the seafood in particular—soft-shelled turtle soup, sweet shrimp, blackthroat seaperch (nodoguro), and more—was outstanding. The sake paired with the meal was an exceptional selection that you likely rarely come across, and it matched perfectly all the way through to the final dish of beef simmered with Japanese peppercorns; we thoroughly enjoyed that pairing as well. The hot spring was also wonderfully comfortable—at just the right temperature that you can stay in for ages. It rained unfortunately the next day, but while waiting for the shuttle bus we heard a chorus of frogs from somewhere (they really do sing in unison!), which was soothing too. We’ll be back again.

This was a truly wonderful Accommodation. Our family takes trips to Onsen Accommodations that are doable from Tokyo for one night about 2–3 times a year, usually spending around 30,000–40,000 yen per person. My wife chooses the Accommodation each time, but lately none have been memorable or particularly appealing. This time, though, we finally found an Accommodation we genuinely want to visit again. Many of the staff are from Southeast Asia; when I asked, I was told they have passed the Japanese Language Proficiency Test N1 and also undergo a one-year training period. We never once had any trouble communicating. I previously lived in Thailand for about five years for work, so I already knew people from Southeast Asia tend to be even more serious and hardworking than many Japanese—but I was still impressed by just how high the standard was here, and we were able to spend a very comfortable time. These days many staff don’t wear name tags (perhaps due to measures against customer harassment), so I don’t know her name, but thank you sincerely to the woman in charge of our Room—she was wonderful and very thoughtful. The all-staff send-off after checkout truly moved me. As for the Onsen: honestly both the water quality and bath area were fairly standard, but everything was very clean. One thing I did notice is that it’s great not having to bring towels into the bath area; however, you still need to bring things like a change of underwear or your phone. In the end we put them in a plastic supermarket bag out of necessity, but I would have liked a larger drawstring pouch (like those often provided at other Onsens) to be available in the Room. Also, my wife said she felt scared because it was dark on the way to the large bath as well as inside it. Lastly, we felt the air conditioner noise was slightly loud—just mentioning it in case. And the meals were outstanding! The balance, portion size, and taste—everything was excellent with nothing to complain about. Because I’m big-built I eat quite a lot and meals at Accommodations often aren’t enough for me; this time I shared small portions of my wife’s meal with our son as well and still felt about 90% full. While breakfast can be disappointing at many places these days, breakfast here was also solid—and it wasn’t that thin crispy dried horse mackerel you often see everywhere else either (which was nice). Above all else: the wasabi was delicious! Being able to get refills freely made it even better. In any case, we definitely want to come again—thank you very much.

This was my first trip to Tohoku, and I stayed here. In recent years I hadn’t found an Accommodation that truly satisfied me, but this one exceeded my expectations in every way—hospitality, meals, and the Room. I took a taxi from the nearest station, and every driver said, “Everyone says there’s nothing to complain about!” They were absolutely right. It’s well worth the price—you won’t regret staying here. For those making a Reservation, I strongly recommend choosing a Plan that includes dinner! The portions are generous, and everything is delicious, including fresh seafood and mountain vegetables. Unfortunately it rained during our stay, but we were able to relax while listening to the rain and looking out over Matsushima. We’ll definitely return to see Matsushima in another season!

Surrounded by delicious meals, a free-flowing natural hot spring bath, and adorable cats, I was able to spend a gentle, peaceful time. Thank you very much.

The room was spotless and well prepared, and the staff’s greetings when welcoming us and seeing us off left a great impression. I was surprised by the level of service provided at this price. It’s conveniently located within walking distance of downtown areas such as Kawaramachi, with easy access to Kyoto Station. We visited by car this time, and there are many parking lots nearby, making it convenient for drivers as well. I think this Accommodation offers excellent value in terms of price, service, and location. I would like to stay again.

Everything was taken care of, and we truly appreciated your hospitality. Every dish was outstanding, and the timing of each course was perfect. In particular, after enjoying the Takachiho beef, the tempura that followed surprised me—I thought I was too full to eat it, but one bite changed my mind. It was wonderfully crisp, not greasy at all, and pleasantly light. It was the best tempura I’ve ever had. Our room attendant was from overseas, and there were moments when Japanese was a little hard to understand, but they did their very best to look after us. Thank you very much.

It was a truly wonderful stay. All of the staff were very attentive, and the food was delicious—I definitely want to come again. The Tajima beef hitsumabushi in particular was outstanding! I’m sorry I didn’t make good use of the lounge this time, so next time I’d like to enjoy it properly. Thank you very much.

We stayed for one night from July 27 with two families. From the gentleman on the parking staff at check-in, to the young man in charge of our Room, and even the shop staff, everyone provided warm, friendly service that made our stay truly comfortable. In particular, my son became very fond of the staff member in charge of our Room and still proudly displays the letter he received at check-out. Thank you so much for being so kind to him. The Room was spacious, the view from the window was wonderful, and every dish was delicious. The Onsen had excellent water quality, and my skin felt smooth after bathing. Guests of many different age groups were staying there, and after experiencing it ourselves, we completely understand why. It’s a wonderful Accommodation where anyone can relax and enjoy their time. We also appreciated the complimentary Onsen eggs and “a little beer” service, which helped our whole family have a great time. We would love to visit again.

I found this Facility on IKYU and liked it so much that I made a Reservation. Just as expected, I thoroughly enjoyed the Facility, the meals, and the Onsen (ceramic bath). During a conversation with the staff at dinner, we talked about Hachimantai’s Dragon Eye. They told me they had gone there after borrowing rental boots and that it was wonderful. So I went the next day right away. Like Zao Okama last year, I was moved by the breathtaking scenery. It was a truly great stay—enjoying both the magnificent nature and the delicious meals at the Facility. Thank you very much for taking such good care of us.

Both the indoor bath and the bath in our Room were fed directly from the source, and we were able to relax and fully enjoy the free-flowing hot spring water while taking in the gentle scent of sulfur—it was incredibly soothing for both body and mind. The atmosphere of the Accommodation was wonderful, and we truly enjoyed every aspect of this long-established Onsen inn. All of the dishes were delicious. In particular, the Yonezawa beef nigiri we had at dinner was so exceptional that we ended up ordering more. We were also impressed by how kind and attentive all of the staff were. The meat served with our meal was so good that when we asked for a recommended local butcher shop, they kindly gave us detailed information—thanks to them, we were able to stop by on our way home and buy some as souvenirs!

I am an Onsen enthusiast who stays over 80 nights a year, mainly in Izu. I have stayed at Kameya Keian more than 30 nights in the past, and this year I stayed for 4 nights. The cuisine was artistic in presentation, and the flavor—especially the richness of the dashi—was something no other Hotel or Ryokan can match; it was absolutely outstanding. The Onsen water quality is excellent, as expected of the historic Izunagaoka Onsen, making this a top-rated Onsen Ryokan. I will visit again.

Last summer, we stayed here for the first time and our whole family was thrilled to enjoy such an extraordinary getaway, so this year we extended our stay to three nights. Since we thought we might not make it by check-in time, we let them know we would be late, and they responded very pleasantly. Check-in was until 6:00 PM, but when we arrived around 7:00 PM and went to reception, the staff greeted us with a wonderful smile and said “Welcome back,” providing truly perfect service. Right after checking in, as we drove out for dinner, we noticed that the decorative lights that had been on earlier were now off—and realized they had turned them on as a landmark to help us find reception. We felt sorry for the trouble and were impressed by how thoughtful the staff were. Because we have a dog, we chose a type with a large dog run and BBQ facilities, and it exceeded our expectations. The Room was spacious and spotless, amenities were well prepared, and it was so perfect it was hard to find anything to complain about. We’d love to keep using it like a vacation home in the future, and I think it’s also ideal for multiple families or three-generation trips.

My spouse, our younger daughter, and my 88-year-old mother stayed for one night. The arrival briefing was thorough and easy to understand, and whenever we had questions—at any time and in any place—the staff always responded accurately and courteously. What made us happiest was celebrating my husband’s 70th birthday at the restaurant: they kindly treated us to a special dish with sea bream, red rice, and sake. They also provided my husband with a purple outfit and took a commemorative family photo for us. It became a wonderful celebration, and we were deeply moved by the restaurant team’s thoughtful hospitality. The food was excellent, especially the fresh seafood. We also really enjoyed the Awa Odori event.\nThanks to everyone at the Hotel and restaurant, it was a truly memorable trip, and we are sincerely grateful.

Due to a typhoon, my flight was canceled, so I made a last-minute Reservation. Since the Room I reserved was fully booked, they upgraded me, and I was able to stay in a comfortable space. They also recommended nearby Italian restaurants and bars, and I truly felt their thoughtful hospitality. Kumamoto Castle is within walking distance, and my unexpected extended stay actually allowed me to enjoy Kumamoto’s local food and sightseeing. I would love to stay here again.