Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 16Page Number

This time, my parents and I stayed here. We’ve stayed about four times, but it had been a while since our last visit. The staff’s service here is truly outstanding. I’ve stayed at many Accommodations, and this ranks among the top one or two. Thank you very much.

The view from the room’s large, open windows is breathtaking. You can even see the leaves just beginning to turn, and it’s a scene you could watch forever. Dinner was served by the window as well, and we enjoyed it at dusk with the chorus of autumn insects as background music. The dishes featured mainly local ingredients, and everything was delicious—you could really tell each item had been carefully prepared with time and care. The abalone at dinner and the octopus at breakfast were simmered to a perfect tenderness, and the seafood in particular—soft-shelled turtle soup, sweet shrimp, blackthroat seaperch (nodoguro), and more—was outstanding. The sake paired with the meal was an exceptional selection that you likely rarely come across, and it matched perfectly all the way through to the final dish of beef simmered with Japanese peppercorns; we thoroughly enjoyed that pairing as well. The hot spring was also wonderfully comfortable—at just the right temperature that you can stay in for ages. It rained unfortunately the next day, but while waiting for the shuttle bus we heard a chorus of frogs from somewhere (they really do sing in unison!), which was soothing too. We’ll be back again.

Until now I had always chosen Old Karuizawa, but this was my first stay at Mikage Yosui. 1. Service: As always, very dog-friendly. Not only are the staff wonderful, but communication among guests also feels natural and pleasant. 2. Dining: The French dinner is thoughtfully composed—for example, the appetizer salad combines fresh vegetables with dried fruit for a great change in texture. The French toast available to order separately at breakfast is outstanding. The yogurt is so delicious you’ll want to order it again for home delivery. The freshly baked bread is also excellent. 3. Facilities: Aside from the private garden, the rooms feel simple, with a similar layout and orientation. Because everything is tiled, even if a previous guest’s dog had an accident, odors don’t linger and it doesn’t bother you. As other reviews mention, access to the waterway and the parking area is convenient as well. At the Old Karuizawa property there is heavy traffic on the road in front, so you need to be careful when walking your dog; here you can stroll along the waterway instead. Unfortunately it rained that day, but with light rain there’s an advantage—the trees help keep you from getting wet. Overall, this is a well-balanced property that I highly recommend.

This was my first stay here. The staff’s hospitality and attentiveness, the well-kept garden, the delicious meals, the atmosphere of the open-air bath, and even the adorable cats made it truly special. Everything was outstanding. I would love to visit again.

This was a truly wonderful Accommodation. Our family takes trips to Onsen Accommodations that are doable from Tokyo for one night about 2–3 times a year, usually spending around 30,000–40,000 yen per person. My wife chooses the Accommodation each time, but lately none have been memorable or particularly appealing. This time, though, we finally found an Accommodation we genuinely want to visit again. Many of the staff are from Southeast Asia; when I asked, I was told they have passed the Japanese Language Proficiency Test N1 and also undergo a one-year training period. We never once had any trouble communicating. I previously lived in Thailand for about five years for work, so I already knew people from Southeast Asia tend to be even more serious and hardworking than many Japanese—but I was still impressed by just how high the standard was here, and we were able to spend a very comfortable time. These days many staff don’t wear name tags (perhaps due to measures against customer harassment), so I don’t know her name, but thank you sincerely to the woman in charge of our Room—she was wonderful and very thoughtful. The all-staff send-off after checkout truly moved me. As for the Onsen: honestly both the water quality and bath area were fairly standard, but everything was very clean. One thing I did notice is that it’s great not having to bring towels into the bath area; however, you still need to bring things like a change of underwear or your phone. In the end we put them in a plastic supermarket bag out of necessity, but I would have liked a larger drawstring pouch (like those often provided at other Onsens) to be available in the Room. Also, my wife said she felt scared because it was dark on the way to the large bath as well as inside it. Lastly, we felt the air conditioner noise was slightly loud—just mentioning it in case. And the meals were outstanding! The balance, portion size, and taste—everything was excellent with nothing to complain about. Because I’m big-built I eat quite a lot and meals at Accommodations often aren’t enough for me; this time I shared small portions of my wife’s meal with our son as well and still felt about 90% full. While breakfast can be disappointing at many places these days, breakfast here was also solid—and it wasn’t that thin crispy dried horse mackerel you often see everywhere else either (which was nice). Above all else: the wasabi was delicious! Being able to get refills freely made it even better. In any case, we definitely want to come again—thank you very much.

We stayed at this hotel for our first trip away with our dog. We had various concerns before traveling, but this is a very dog- and people-friendly hotel, and we were extremely satisfied with the wonderful staff service and excellent pet amenities. The meals (dinner and breakfast) were especially impressive—luxurious, delicious, and surprisingly generous in portion size! Thanks to you, we had a truly great trip to Karuizawa!

Thank you for taking care of our family for two nights! First of all, we truly appreciate the staff’s thoughtful hospitality. They responded flexibly to our special requests and even accommodated menu-related changes. The building has a charming atmosphere, and the Room was neat and very clean. We were soothed by having meals served in the Room and by the wonderfully silky bath that we could enjoy anytime. We’d love to visit again! Thank you very much!

Surrounded by delicious meals, a free-flowing natural hot spring bath, and adorable cats, I was able to spend a gentle, peaceful time. Thank you very much.

It was a truly wonderful stay. All of the staff were very attentive, and the food was delicious—I definitely want to come again. The Tajima beef hitsumabushi in particular was outstanding! I’m sorry I didn’t make good use of the lounge this time, so next time I’d like to enjoy it properly. Thank you very much.

We stayed for one night from July 27 with two families. From the gentleman on the parking staff at check-in, to the young man in charge of our Room, and even the shop staff, everyone provided warm, friendly service that made our stay truly comfortable. In particular, my son became very fond of the staff member in charge of our Room and still proudly displays the letter he received at check-out. Thank you so much for being so kind to him. The Room was spacious, the view from the window was wonderful, and every dish was delicious. The Onsen had excellent water quality, and my skin felt smooth after bathing. Guests of many different age groups were staying there, and after experiencing it ourselves, we completely understand why. It’s a wonderful Accommodation where anyone can relax and enjoy their time. We also appreciated the complimentary Onsen eggs and “a little beer” service, which helped our whole family have a great time. We would love to visit again.

Perched on a hill near Kawana Station, this Accommodation has a wonderful sense of charm. Even though it is upscale, the attendants were warm and approachable, making our stay truly comfortable. The Onsen baths are available both indoors and outdoors, and we could enjoy them at the same time; the water quality was excellent. The kaiseki dinner was outstanding—as expected of a renowned Ryokan—and we enjoyed it so much that we even had the late-night snack. The peaceful atmosphere, with occasional birdsong, was so soothing that we didn’t want to leave. We will definitely return.

This time, I stayed for the fourth time to celebrate my birthday. I truly love this inn so much that I once gifted a stay here to my parents as well. The greatest pleasure of visiting is, without a doubt, the cuisine. Each dish is beautiful to look at and absolutely outstanding in flavor, and I’m moved every single time. Even my husband, who usually isn’t very interested in food, ends up saying “It’s delicious—this makes me want another drink,” and drinks a little too much (laugh). No matter how many times we come, it always makes us want to return just to enjoy these meals again. Since it was my birthday, they even arranged a wonderful celebration during dinner. The gorgeous presentation with gold flakes is apparently usually served with alcohol, but since I’m not great with alcohol they kindly prepared it with orange juice instead (first photo). They also gave me a celebratory gift and a commemorative photo—such warm thoughtfulness truly made me happy. And breakfast is exceptional as well. Not only dinner but breakfast is genuinely delicious; every time we are completely satisfied with every dish. Of course, everything beyond the food is wonderful too. The room is spotless and beautiful down to every detail, making it extremely comfortable. The room also has an open-air bath, which we love because we can relax and enjoy the hot spring together at any time without worrying about anyone around us. Meals are served at the same counter as other guests, but partitions are set between seats. Outside of meal times there are few chances to run into other guests, which makes it especially appealing for us to quietly enjoy unhurried time as a couple. All of the staff are always courteous, and thanks to their pleasant hospitality we can spend our entire stay feeling calm and relaxed. The cuisine, the room, and the hospitality—everything is excellent. It never disappoints no matter how many times we visit. Once again this birthday became an unforgettable and happy experience for me. I’m truly looking forward to returning. Thank you always.

This trip was to celebrate my mother’s birthday. She requested to see the Onsen she had visited with my late father during their honeymoon, and also the snow monkeys at Jigokudani Monkey Park. We chose this Accommodation because Reviews repeatedly mentioned the private family bath and a homey, relaxing atmosphere. True to the Reviews, it was a wonderfully quiet and peaceful place. The warm glow of washi paper lamps displayed throughout was beautiful, and we could feel the proprietress’s thoughtful care in every detail. And the food—absolutely delicious! Dinner just kept coming (laugh). Every dish was freshly made and served hot. The best of all was the kake soba hand-made by the chef that very morning. I love soba and visit many places, but I’m sorry—this was truly the best I’ve ever had anywhere. Breakfast also made us happy with piping-hot dashimaki tamago. The highlight of breakfast was the miso soup—I wanted to take home the whole pot. As we’ve gotten older, we choose our trips carefully based on both meals and Accommodation quality, and this place offered outstanding value for money. More than anything, we made unforgettable memories here. On our way out, I bought one of the lamps that were on display at the Accommodation as a gift for my mother. Thanks to you, it became the best birthday present possible. We’ll come again in winter—and again for her birthday next year too. Thank you for taking time out of your busy schedule to listen kindly to my mother’s stories (＾ω＾)

Last summer, we stayed here for the first time and our whole family was thrilled to enjoy such an extraordinary getaway, so this year we extended our stay to three nights. Since we thought we might not make it by check-in time, we let them know we would be late, and they responded very pleasantly. Check-in was until 6:00 PM, but when we arrived around 7:00 PM and went to reception, the staff greeted us with a wonderful smile and said “Welcome back,” providing truly perfect service. Right after checking in, as we drove out for dinner, we noticed that the decorative lights that had been on earlier were now off—and realized they had turned them on as a landmark to help us find reception. We felt sorry for the trouble and were impressed by how thoughtful the staff were. Because we have a dog, we chose a type with a large dog run and BBQ facilities, and it exceeded our expectations. The Room was spacious and spotless, amenities were well prepared, and it was so perfect it was hard to find anything to complain about. We’d love to keep using it like a vacation home in the future, and I think it’s also ideal for multiple families or three-generation trips.

We stayed here on our first trip to Tokushima as a family of five. The views, meals, and service were all perfect—an outstanding resort. We were able to stay together in one room and enjoy wonderful family time as a group of five.

Due to a typhoon, my flight was canceled, so I made a last-minute Reservation. Since the Room I reserved was fully booked, they upgraded me, and I was able to stay in a comfortable space. They also recommended nearby Italian restaurants and bars, and I truly felt their thoughtful hospitality. Kumamoto Castle is within walking distance, and my unexpected extended stay actually allowed me to enjoy Kumamoto’s local food and sightseeing. I would love to stay here again.

I’ve stayed at many ryokan and hotels, but this was the number one property for me. The baths were spotless and felt very clean. The amenities also showed thoughtful attention to detail. The meals were delicious, and the staff were polite, attentive, and very kind. It was one of the few places that truly made me want to come back again.

Dear Kamon Team, To celebrate our 33rd wedding anniversary, we stayed here for the first time, choosing your Accommodation based on Reviews around the Hakone area—and it turned into the best anniversary we could have hoped for. My wife and I are truly grateful. From check-in to check-out, we received impeccable hospitality in every way. Starting with the attendant whose wonderful smile looked after us, every member of staff was exactly as described in the Reviews—flawless in their manners and attentive to even the smallest details. The beautifully renewed design blending Japanese and Western styles was delightful, and everything throughout the Facility was thoroughly cleaned and well maintained, creating an exceptional sense of freshness and comfort. As lovers of traditional Ryokan stays, both my wife and I were completely satisfied. We were also impressed by the wide selection of stylish women’s yukata—and it felt almost too wonderful to receive a cute drawstring pouch filled with amenities as well. When we mentioned in advance that we were visiting for our anniversary, thoughtful touches awaited us at dinner: a framed red-and-white crane mizuhiki decoration, chopstick rests marked with celebratory characters, sekihan served in an adorable bowl with “good fortune” written on it—and even a commemorative gift of a ceramic tumbler set. The dinner course itself was outstanding: exquisite ingredients beautifully presented on elegant tableware, with staging that delighted all five senses. We could truly feel the aesthetic sense and craftsmanship of everyone in the kitchen team throughout. Of course, there was nothing to fault—the taste, portions, hot/cold balance, and perfectly timed serving and clearing were all impeccable. We have stayed at many luxury Ryokan and heritage Hotels every year for our anniversary, but there is no doubt that Kamon has become an unforgettable Accommodation for us. Even on our way home we couldn’t stop talking about your hospitality together. We would love to return again—thank you very much in advance when we do. We sincerely wish you continued prosperity going forward.

We stayed for three nights as a couple in our 60s. We made full use of the affiliated Renaissance Okinawa Resort. Breakfast at Coco Garden Resort was also excellent. It was a bit disappointing that there are no restaurants within walking distance from the hotel for dinner, but we had no trouble since it’s only a 10–15 minute drive to izakayas in Onna Village. There were also services that could be booked for a designated driver, so we were able to enjoy drinks without worry. We would love to stay again.

I visit Fukuoka often, but this was my first time staying here. The Plan was reasonably priced, and the location in front of Hakata Station was very convenient. Although it was a single Room, it had been renovated and was clean, so I had a very comfortable stay. The amenities were well stocked and really helpful. The lobby staff were also excellent. With more foreign-owned Hotels increasing these days, I was reminded once again how pleasant and wonderful the attentive hospitality and service unique to Japanese city Hotels can be. I would like to stay here again.