전국 × 고객 서비스 평가가 높은 호텔·료칸 - 149페이지

We were so happy to be able to see both the sunset and the sunrise from our Room, with the beach right in front of us!! The meals were also incredibly delicious—our son, who usually doesn’t like fish, was totally hooked and we were surprised! He kept saying, “It’s so good!” while eating grilled kuji salt-style!! It was a little inconvenient that there wasn’t a shop on-site, but other than that we were completely satisfied with the service. The staff also took great care of us with such a warm and welcoming atmosphere! We even received souvenirs, and our whole family was able to enjoy an amazing stay until the very end. Thank you so much!!

The hotel had a very calm atmosphere and was a great place for my spouse and me to stay for one night and two days. The large public bath was especially relaxing. The tub was spacious, there were four shower booths, and the amenities were well stocked. The shampoo also smelled wonderful. In-room amenities are available in the lobby, so you pick up what you need yourself. It was also convenient to have an ice machine, vending machines, and a microwave near the elevator on our floor. We appreciated the welcome drink machine in the lobby as well—it offered hot coffee, tea, and other warm drinks. It was available from 6:00, so we enjoyed a delicious hot coffee to start the day. Free parking was another plus, and it was nice that we could walk to nearby sightseeing spots. Thanks to this stay, we were able to fully enjoy our first trip to Shiga.

Every few years I travel to Minamata, where my friend’s family lives, and I stay here each time. We came as a large group, but since we had faxed the arrival cards in advance, check-in was smooth. Some of our group are smokers, so this is an important point when choosing a Hotel. These days some Hotels provide smoking areas outside, but we prefer to relax in our Room, so having smoking Rooms available is greatly appreciated. It’s also nice that breakfast is included. We stayed for two nights this time as well; on the first day we left early in the morning for golf and couldn’t make it to breakfast time, which was disappointing, but on the second day we were able to enjoy it at a relaxed pace. We rented a car and used the parking lot—it was very affordable and really helpful. It rained and we borrowed umbrellas; even though we were a large group, they kindly lent us enough umbrellas for everyone, which we truly appreciated. The Room was clean and well organized, so we had a comfortable stay. It was also nice that there is a service benefit when you decline cleaning during a Multiple Night Stay. I’d like to stay here again when I visit Minamata.

It was a day when I could stay at a very reasonable price, so although it said breakfast and dinner were included, I honestly doubted it—but they really were, and I was surprised. The set meal was the same for everyone, but it was delicious. Amazing. The room had a small refrigerator, but it worked well enough to freeze ice packs, which was very helpful. I would definitely like to stay here again when I’m in the area.

It’s a wonderful Hotel. The Facility is a bit old, but it is very clean and well maintained. Perhaps because there aren’t many Rooms, we were able to relax without running into many people in either the restaurant or the baths. The staff interacted with us at just the right distance. Both breakfast and dinner were absolutely delicious. This time, we asked just one day in advance for special consideration for one person’s meal, and despite our demanding request, they kindly accommodated us with perfect dishes. Thank you very much. Thanks to you, we had a wonderful family trip. We would definitely like to stay again.

As always, the hospitality was outstanding. Rather than a scripted approach, each staff member’s personality shines through in their service, which leaves a lasting impression and makes the stay truly comfortable. I always hope to be the kind of guest the team is happy to welcome. This time we also used your affiliated golf course and a restaurant at The Busena Terrace, and it was very reassuring that information was shared seamlessly between them. It was the busy summer holiday season with many families, but since it was just the two of us as a couple, The Atta Terrace felt calm and especially relaxing. On our way home we talked about wanting to stay for about a week next time. We’ll do our best until we can return again.

I visit Ajiro for fishing and always choose this accommodation as my regular stay. It's so comfortable that I often end up extending my stay. The view is great, and the private bath is absolutely amazing. I will continue to support you!

The Room was spacious, so we could relax and enjoy a luxurious day!! The outdoor BBQ was also wonderful!! We were also able to visit a nearby Onsen, which was great. Since there weren’t many people, we could take our time and unwind. We’d love to come again.

This was my second stay. With the sauna temperature and a chiller, you can enjoy an ice-cold water bath, and you can also add a little hot water to adjust it to your liking as much as you want. The outdoor air bath on the balcony was also great—the breeze felt just right and helped me fully unwind. The Room was spacious and very clean, and there were free drinks such as a water dispenser, coffee machine, alcohol, and ion water, which made it perfect for relaxing after the sauna! Also, the food is delicious! Not only the manager’s recommended breakfast nori bento, but dinner is great too. Just as the concept suggests, I was able to relax from check-in to check-out without leaving the Hotel.

I stayed in the new wing, and the Room was clean and comfortable with a spacious desk. The staff were also very kind. The bath facilities are new as well, and the water is silky—truly feels like an Onsen. The sauna wasn’t too hot, and the cold bath wasn’t too cold, so it felt gentle on the body. It was very relaxing. Sauna mats were also provided. However, there is no trash bin inside the bathing area for disposing of used amenity items such as body towels or facial wash packets, so everyone had to return to the changing room trash bin while still wet. I would appreciate it if a small trash bin could be placed next to the shampoo area or near where sauna mats are returned. There were also manga and massage chairs in a space near the lobby, which helped me relax even more after bathing.

I chose this Accommodation because it was conveniently located for the area I needed to visit. Even though it was a Saturday, the price was lower than nearby places, which was a big plus. What I personally liked most was the amenities: in addition to standard items like toothbrushes and razors, they also offered an uncommon pouch, and it was free to take—great touch. I didn’t use it, but there is also a lounge, and overall I felt they really focus on providing good service. It was a very satisfying Accommodation.

This Accommodation comes highly recommended by a renowned Hotel critic. Although it is away from central Nagasaki, I think it is a Hotel well worth going out of your way to visit. The Room was of a level you normally couldn’t stay in at this price. We arrived early for check-in, and the staff recommended a walking route around the Hotel—about 40–50 minutes on foot. Since it feels quite isolated without a car, we also had dinner here. It’s an expensive set-course dinner, so my rating was slightly strict because of the price. They also offer an à la carte menu. For breakfast, I chose the Western option. It felt a little lacking that there was only one type of bread—the same round French loaf as at dinner. The Japanese breakfast might be more recommendable. I requested Shuttle Service from the port and communicated by email; their responses were fast and excellent. That alone shows this is a first-class Hotel. Because of the ferry schedule, it looked like we might arrive just before lunch service ended, but they did their best to accommodate our request (in the end we switched to an earlier ferry so it wasn’t necessary). Also, the ferry from Sasebo was not as rough as I had feared—an easy and comfortable 30 minutes. There’s too much to say here, but I’m truly grateful for all the thoughtful care shown by every member of staff. “A Hotel worth making your travel destination.” That’s what this place is.

This is my favorite Ryokan in Izu Kogen. It was my first stay in a while. This time, my eldest daughter—who usually works extremely hard as a nurse—was able to take an unusual long weekend and said she wanted to celebrate my birthday, so we decided to stay here. There are nine private baths, each with a different style. My daughter was thrilled and kept saying, “I’m going to try them all!” At dinner, the kinmedai (splendid alfonsino) I specially requested was huge, and she happily said, “Dad, this fish is delicious!” She smiled the entire trip. The one who felt most healed by this relaxing getaway was me—the father. The staff’s service was truly top-notch, and our stay was very comfortable. I’d love to visit again. Next time, I’ll probably get scolded if I don’t bring my younger daughter too.

Upon arrival, we were guided by a cart to our Room while still in the car, and the check-in process and explanations were handled smoothly and efficiently. We took a walk before dinner, and when we entered the main building, it was a wonderful place with great atmosphere, where we enjoyed a very delicious dinner. I felt it was great to be able to spend such a relaxing time with my wife.

Even after setting the navigation system, the destination disappeared along the way. Feeling a bit uneasy, we followed the signboards and drove deeper into the mountains on narrow roads—then suddenly, there was the Accommodation entrance. The warm light that appeared in that moment was a real relief. The staff’s welcome and service were also very courteous. We headed straight to the private indoor bath in our Room. Just as I was about to soak in the retro-style tub that felt like an old hot-spring cure retreat, a large hornet—stuck and unable to get out through the window—greeted us first. We somehow dealt with it using the free-flowing natural hot spring water (quite hot). Once adjusted to just the right temperature, it felt amazing on the skin and was incredibly relaxing. When my wife took her turn, this time a rhinoceros beetle stopped by to say hello. Just as explained in advance by the Accommodation, we had a rare experience surrounded by rich nature. From the scenic open-air bath, we enjoyed views of mountains stretching out as if they were ours alone. The meals were also carefully prepared. We were able to spend a truly unhurried time here. Thank you very much.

We stayed here to celebrate my parents’ golden wedding anniversary, as my mother had long wished to stay in a room with an ocean view. First of all, our room was right in front of the elevator. Since we had mentioned that my father has difficulty walking, I believe they thoughtfully arranged it to minimize the strain on him. The food was surprisingly delicious—every dish—and the staff were wonderful. The room, bath, and toilet were all spotless, and we could feel thoughtful attention to detail throughout; it truly is a fantastic hotel. Although the weather wasn’t great, we were completely satisfied. Next time, we’d love to come back on a sunny day for a retry! Thank you very much.

Despite the cold weather, they came out to greet us, and their service was kind and attentive. The portion sizes were just right. At checkout, we also received a discount voucher for our next visit, so we would like to stay again.

Although I booked this Hotel at short notice, the front desk service was excellent. It is close to the station, and the Room felt comfortable like a studio apartment. The toilet and bath are separate, which made it very relaxing.

This was a repeat stay. This time, I stayed in a Room with beds on tatami mats. The tatami showed slight signs of wear, but the Room was clean and I was able to relax. I was happy that the TV had BS channels. Nightwear was available to take from the elevator hall. The front desk staff were also very helpful. I would like to stay again when I have business in the area.

This was my second stay, and the breakfast and dinner were excellent, with attentive staff as well. Another highlight is having dinner served in your Room. There seem to be many repeat guests, and the large number of female guests may be proof of how good the food is. The Onsen is also wonderful, making it easy to unwind and relax—so I can see myself becoming a repeat guest. As an aside, access by car is convenient, but if you are traveling by train, getting to Yubiso Station is not very convenient, so it’s best to check in advance.