전국 × 고객 서비스 평가가 높은 호텔·료칸 - 145페이지

I stayed here on a trip with friends.\n\nWe used this Hotel as a base for visiting Ritsurin Garden, which I had long wanted to see. Located up a steep hill, the Hotel also offered beautiful night views. Perhaps because it was a weekday, it never felt crowded, and we were able to relax and enjoy our time. The staff’s service was very pleasant, the meals were delicious, and we were very satisfied.\n\nThe Room had Facilities that conveyed a sense of history, but everything worked properly and was well maintained. One thing: the entrance door was a sliding door designed like shoji screens, so when our conversation got lively, we suddenly worried whether we were being too loud in the hallway or disturbing others. It would have been perfect if we could have chatted without worrying about that.

The surprise flower arrangement was a success, and we also enjoyed strolling around the Gero Onsen town. We thoroughly enjoyed both baths! We were very satisfied with the meals as well. It was great that the two of us could relax and spend time together. We ended up saying we want to come back together again, so I think we’ll visit again soon! Next time, we’ll stay here as a married couple!

It was a wonderful Accommodation. We were completely satisfied with both the Room and the meals, and the panoramic view over Lake Suwa was truly beautiful and soothing. The Onsen had excellent water quality, allowing us to relax at ease. We also appreciated the complimentary beer after bathing. We even received sightseeing boat tickets, so we were able to fully enjoy exploring Lake Suwa. This is an Accommodation we would definitely like to stay at again.

The Room was spacious and had a great ocean view. The meals were served in just the right portions, and every fish dish was delicious. Breakfast venues are often crowded, but here there was plenty of space, so we could dine comfortably in a relaxed, calm atmosphere. We would love to stay again.

This Hotel offers excellent value for money, and I always stay here whenever I visit Tokyo. Once again, I was very satisfied with the cleanliness, the attentive yet unobtrusive service, and the convenient location.

This was our second visit, and we had a wonderful 2-day, 1-night stay! We’ve stayed at many Hotels across Hokkaido, Kanto, and Kansai with children aged 0–5, and this is by far our favorite among family-friendly Accommodations. We visit around a birthday, and it’s a great bonus that there are so many perks that make kids happy. The meals are delicious as well. The only thing to note is that when traveling with children, bath times tend to overlap with other families, so it can get crowded. We’d love to stay again next year.

We stayed in a twin Room to celebrate a birthday. The Accommodation had a calm atmosphere, and the Room was comfortable with a generously sized sofa by the window where we could relax. There were several check-in terminals, and when we started using one, a front desk staff member quickly came over to assist us. It also has great access to Minato Mirai, Motomachi, and Chinatown, so we would definitely like to stay again.

Very convenient location near Nagasaki Station. The Room was spacious with well-equipped amenities, and the staff were all very kind and attentive. However, there are two downsides: the water pressure in the bathroom is weak, making it difficult to wash, and the laundry is located on a floor with a smoking room, where the hallway has a strong smell of tobacco, which is unpleasant.

Thank you for taking care of us every year. Each time we visit, we’re reminded how wonderful ROKU is, and we leave already wanting to come back. The staff are always courteous and calm, which makes us feel at ease. We also enjoy dinner every time; the seasonal menu is delicious and something we look forward to. This time in particular, the melon parfait was outstanding. There is just one thing that always leaves us a little disappointed. I don’t mean to act like a regular, but when checking in or being shown to our Room, we are often treated as if it were our first stay. If our stay history could be shared among the staff so that you could welcome us accordingly, it would make us feel even better. I’m not trying to compare with other places, but because this is a Hotel we truly love and where we are always treated well, it can feel a bit lonely at times.

The staff were polite and had wonderful smiles. There were plenty of amenities, especially skincare products and face masks for women, which were very satisfying. It was fun to have a variety of tea bags available. Having water dispensers on each floor was reassuring. Overall, it made for a great trip. Thank you very much!

From welcome to farewell, the service was attentive and truly impressive. No matter where we were in the building, the staff noticed everything and took excellent care of us.\nOcean views from every Facility—the Room, the large public bath, and the lounge with complimentary drinks.\nWe also recommend taking a walk down the hill to Mihama Cape.\nThe ocean view from the outdoor lounge was in a perfect location. We relaxed with coffee while listening to the waves until sunset. Thank you very much.

Thank you for welcoming us with such warm hospitality! We booked a Room with an open-air bath, and it felt more open than we expected, which made us a bit nervous, so we used it early in the morning and at night when it seemed like no one would be around. The meals were also delicious, and we were very satisfied! We ate so much we could barely move.

This was my first time staying at an all-inclusive Hotel. We didn’t add dinner, but alcohol was all-you-can-drink until midnight, and snacks were all-you-can-eat until 10:00 p.m. The lounge has stylish sofas and chairs, so you can relax and enjoy a comfortable atmosphere. Many guests were unwinding there, but no one was noisy, and I was able to spend a calm, enjoyable time with my husband. We arrived late and couldn’t try the spa… but the bathhouse had a sauna! And you can even do löyly. I planned to just rinse off quickly and have a drink, but I ended up taking my time and really enjoying the baths. The facilities switch between men and women; one side has reclining baths, pot baths, and a jacuzzi. The other side has a high-temperature bath and an electric bath. Both were excellent. There were various alcohol flavors available as well, so you can mix and customize as much as you like. I love wine, so I enjoyed both red and white with different combinations. My husband had beer and highballs. Since we booked a Plan with breakfast included, we went to the dining area in the morning—and again there was an amazing variety of options. I couldn’t decide what to eat. I’ve stayed at many Hotels, but this was one of the most satisfying experiences by far. I’d love to visit again if I get the chance.

We visited on a family trip! We travel a few times a year, and this was our first time in Atami and at RISONARE. We were excited for days beforehand, full of anticipation. The Room met our expectations, and the activities made it a very satisfying trip. The only disappointment was the layout of the buffet venue “Mogumogu.” Since we were in Atami, we had hoped to enjoy the night view at dinner and the scenery at breakfast, but we were seated in a tucked-away area where we couldn’t really feel the views, which lowered our excitement. Of course, there were seats where you could enjoy the scenery, but we couldn’t choose them and were guided to a pre-assigned area. While this makes seating smooth, I would love to see improvements so that guests can dine while enjoying Atami’s wonderful views from every table through a layout change. Other than that, everything was perfect—the Room was spacious and relaxing, and the staff were kind. It was a Hotel with very high satisfaction overall. Our grandchild also loved it, and we’re hoping to visit again around autumn. Thank you very much for this stay.

My daughter and I stayed here together. We had a luggage issue before arriving at the Hotel and ended up arriving an hour late for dinner, but you kindly accommodated us, for which we are truly grateful. For the meal, although it was already past the time when it would normally have been served as a boxed meal, you were considerate enough to serve us as planned, and I was nearly moved to tears. Every dish was not only beautifully presented but also thoughtfully prepared with seasonal ingredients and flavors that guests of any age can enjoy. The seasoning and portions were just right, and everything was truly delicious. We chose the plan with breakfast included, and it was very lavish—yet never heavy—and before we knew it, we had finished everything. The rice was especially delicious; my daughter and I even said afterward that we should have asked for seconds. The Onsen bath was very clean, and it felt so wonderful that we forgot all about the day’s troubles. We also used the open-air bath; since it was a full moon that night, we enjoyed a blissful time soaking while looking at the moon peeking through the trees. The Room was very spacious, with a Japanese-style room plus a separate bedroom with beds. It’s a layout where you can relax in comfort in the Japanese-style room and then sleep soundly in bed afterward—something guests of any age can enjoy. Above all else, every member of staff provided outstanding service. When we arrived at Kinugawa Onsen Station there were hardly any taxis available, and we were worried about whether we could reach the Hotel on foot along dark roads. You picked us up by car from the station, which helped us tremendously. You also drove us to the station again the next day—thank you so much. Thanks to you, we made our scheduled train on time. Your kindness in every respect truly moved us. There are many Ryokan out there and we have stayed at several before, but this is a Hotel where we were satisfied with everything: staff service, cuisine, baths, and Rooms. This time it was only one night because there were other places we wanted to visit as well; however, if we travel to the Nikko area again next time, we will definitely choose this Hotel. And since we had your wonderful food rather hurriedly this time due to our late arrival (laugh), next time I’d like to arrive on schedule and savor each dish more slowly. We sincerely appreciate all your kindness. Thank you very much. We look forward to staying with you again in the future.

I stayed for a Multiple Night Stay of three nights to go to ES CON Field. The location is great—about a 5-minute walk to Nijo Market, and right in front of the Hotel is “TV Father” lol. Susukino is also nearby, and despite the excellent location, the Accommodation Fee was reasonable. On top of that, the front desk staff were very polite and helpful. Having separate toilet and bath was also a big plus. If possible, it would be perfect if you could lend out folding tables or something similar.

We visited on a family trip to celebrate my wife’s birthday. The parking lot in front of the main entrance was full, but we were able to park in the guest-only area as there was space available. The Onsen in the open-air bath was wonderful, and the meals were packed with delicious Niigata dishes and plenty of sashimi, which our whole family enjoyed. Unfortunately, it seemed there was no live piano performance that day, but another guest played beautifully, and we had a lovely time with coffee. We would like to visit again in a different season. All of the staff were very pleasant—thank you very much.

The Facility feels a bit dated, but the Room was spacious (even with a standard Reservation, it had two separate rooms) and very clean. Since the air conditioner’s airflow direction in the Room couldn’t be adjusted, it felt cold if you were sitting where the air hit directly. When making the Reservation, I meant to choose a plan with breakfast and dinner but mistakenly selected breakfast only, so there was no dinner included. However, the staff provided a map and recommended nearby restaurants where we could have dinner. Breakfast was buffet-style, but there were only two start times—7:00 or 8:00—and since seating is rotated at 8:00, you can’t be late. I wish start times could be chosen in 15-minute increments. The made-to-order omelet was delicious. There is an open-air bath, and as it is known as “beauty-skin hot spring,” it left my skin feeling smooth. The torii gate of Yahiko Shrine is very close by, making this Accommodation convenient for visiting the shrine.

The guest rooms have been renovated and are now more user-friendly than before. The vending machines in the building have been removed, so you’ll need to buy drinks at a convenience store and store them in the in-room refrigerator. One complimentary bottle of mineral water is provided. This Hotel is conveniently located near the station, well cleaned, and a comfortable place to stay with peace of mind. Thank you for your hospitality.

When I was having trouble using the check-in machine, a staff member kindly approached me and helped me check in smoothly. Since I was planning to leave early the next morning, I asked how to store my luggage at checkout, and they reassured me that they would be there in the morning as well, so I was able to check out very smoothly. The Room is compact and clean. Slippers and a robe are provided, so you can stay comfortably. There is no bathtub, but it’s recommended for those who just need a quick shower!