전국 × 고객 서비스 평가가 높은 호텔·료칸 - 137페이지

This was my second stay, and once again I was reminded what a truly wonderful property this is. All the staff are always smiling, quick to help, and courteous, making my stay comfortable again this time. The Onsen was exceptional—not only the quality of the water, but also the spotless interior and beautiful views made it a perfect time to unwind. And as a Dormy Inn fan, I thoroughly enjoyed the post-bath ice pops and probiotic drink at the relaxation area, as well as the famous “Yonaki Soba,” all just as delicious as ever. Whenever I stay in Matsumoto, I will definitely choose this place again!

Thank you for the wonderful Room. I requested a DVD set in advance, and you kindly accommodated my request. The Room was lovely—I'd love to stay again.

One of the joys of visiting Asahikawa is staying at this Hotel. The breakfast is simply delicious! The freshly baked bread—croissants and crispy Danish pastries—is always excellent. And the homemade pudding in a jar! I always end up having two or three. There’s also a great selection of farmer’s bacon, curry, Japanese rolled omelet, simmered dishes, and salads. The single Room is spacious and easy to use, and the front desk staff are kind and helpful. True to its name, the whole Hotel has a calm atmosphere, and it’s about a 10-minute walk from Asahikawa Station while strolling through Kaimono Koen. The price is reasonable as well, and I think it’s one of Asahikawa’s standout Hotels. It’s also adorable that there are large plush penguins and seals inside the Hotel. This is a Hotel that makes you want to stay again every time.

I had reserved a triple room, but one of my companions wasn’t feeling well, and you kindly changed it to a twin and a single. I truly appreciated your support. What’s more, the rate stayed the same—I couldn’t believe it. Thank you very much. I also enjoyed the bath both at night and in the morning. Breakfast was delicious and therefore crowded, but we could check our place in line online, so it wasn’t any hassle. In Otaru, Dormy Inn is the best choice.

Perhaps because we stayed on the Sunday after the Obon holidays, the price was very reasonable. It was close to the station, and the Room had a large sofa, so we could relax and enjoy our stay. If I had to mention one issue—partly because we hadn’t properly completed our Check Reservation—our booking was listed as one male and one female instead of two females. We informed staff at check-in, but the loungewear prepared in the Room remained set for a male and a female. Even if it wasn’t needed, I would have appreciated it being checked. (Since we didn’t notice until bath time, my daughter slept in her clothes for the next day.)

I stay here when I have business trips to the Suwa area. It had been a while since my last stay, as I hadn’t had the chance to stay recently. The room was clean and comfortable. I especially like the large public bath, and even on a one-night stay, I used it twice—at night and again the next morning. I’d like to stay here again on my next business trip.

Thank you very much for your kind hospitality. I would love to visit again. Access was easy if you have a car, and this Hotel offered plenty of enjoyment with the baths and hot stone sauna. The Japanese-style room felt a bit small for triple occupancy, but it would be perfectly fine for two, and offers great value for money!

I stayed for one night because the all-inclusive lounge was very appealing. A wide variety of drinks and snacks. Since it was free, I expected it to be just okay—but I was completely wrong. Cream cheese with crackers. An assortment of ham. Salad. Nuts. Various cheeses. Chocolate. Snack foods. Everything is stylishly arranged and displayed. As soon as something starts running low, it’s quickly replenished. The drink selection is excellent as well. It’s a chic space that feels like a bar in Roppongi. Both Japanese guests and international visitors were having a great time together. I was very satisfied. Breakfast was delicious too. Thank you very much.

With more and more Hotels offering self check-in and check-out, the warm service from the front desk staff made me feel at ease. The gentleman who is always at the front desk is great. This time I chose a plan with breakfast, but the menu was exactly the same on both days. The restaurant itself was relaxing, but perhaps because I went close to closing time, the breakfast selection felt a bit limited. That said, it’s very close to Nagasaki Station, and I’d like to stay here again when I visit Nagasaki.

The Room and bathroom were clean, and I was able to relax comfortably. Checkout is at 11:00, and there was a coffee machine in the Room, so I was happy to enjoy my morning coffee at my own pace. However, I’m not sure if it was cleaning after checkout or other guests, but the noise from around 8:00 a.m. woke me up. It’s conveniently located near Kawasaki Station and convenience stores, so I’d like to stay again if I have another chance to visit Kawasaki.

The meals at the restaurant “Kado” were delicious, and we really enjoyed them. It was also very helpful that we could request both the morning and evening newspapers. They deliver them early, too—especially the morning paper, which is great since we like to read it carefully from early in the morning. These days, many Hotels no longer offer newspapers, so this service is truly valuable. We sometimes choose where to stay for that reason alone. Thank you as always for your kind hospitality.

Thanks to the excellent location and kind staff, we had a comfortable stay. The Facility was well equipped, and the curry was very delicious. Although the Room felt a bit small, our overall satisfaction was so high that it didn’t bother us at all, and it became a wonderful memory.

The location was great, and the bed was large and very comfortable. The complimentary breakfast had a good variety of options and was very satisfying. I would like to stay here again.

As it’s new, it was clean and the Facility was great. However, it was inconvenient that I couldn’t reach the front desk by phone. I left something behind and had to communicate by email. I was able to go there in person and retrieve it safely.

Conveniently located for getting around, with a spacious and clean Room and just the right Facility for a relaxing family stay. There are no excessive services, and the Room’s balcony is properly separated from neighboring balconies by walls, ensuring privacy. Next time, I’d like to book a Multiple Night Stay. Thank you very much.

We stayed in a detached annex. The website said “indoor bath type,” and there were no photos, so we expected a regular bath—but it pleasantly exceeded our expectations. I really think you should post photos of that bath on the website! We originally planned to use the open-air bath, but ended up using the in-room bath the whole time (lol). Also, I believe it was fully booked, yet while we were in our Room we couldn’t hear any voices or noise from other guests at all. You can definitely feel its age, but as a Ryokan it had everything we were looking for. Both dinner and breakfast were delicious and very generous in portion size. In particular, I made a Reservation for the half steamed chicken at dinner and it was quite an experience (in a good way). From the website photos I (wrongly) imagined a bone-in thigh, but it truly was “half.” It was very tasty, but you’ll need to save room in your stomach (especially women). When we asked, they even prepared the leftover steamed chicken so we could eat it in our Room! All staff members were wonderful—everyone was pleasant and welcoming. This quiet mountain Ryokan fulfilled everything I wanted: simply enjoying the Onsen and great food. Thank you very much.

The entire Accommodation feels spacious throughout. The Room is also large, making it a place where you can truly relax—almost too comfortable for just one night. Even without any plans, simply unwinding in the Room makes staying here feel worthwhile.

We had planned to visit Hiramatsu in Okinawa this time, but our flight was canceled due to a typhoon. Although it was a last-minute Reservation made the day before, we quickly changed our plans to Atami. I had stayed in Atami once about eight years ago, and every time I visit, the reason I can enjoy such a comfortable stay is thanks to the wonderful hospitality of all the staff. A staff member who had transferred from Okinawa to Atami said, “It’s a shame about Okinawa this time,” which made me feel relieved and truly happy. The female manager also remembered our conversation from eight years ago. I was feeling a bit down about not being able to go to Okinawa, but the kindness of everyone on the team comforted me, and it became another great trip. I truly felt that Hiramatsu properties across The whole country offer outstanding service and teamwork because the management philosophy is exceptional.

This was my third stay, and each time I leave thinking, “I’m glad I stayed here—I’ll come back.” It’s a Ryokan where the artwork in the lounge and the amenities in the guest rooms are all wonderful traditional tools that showcase Japanese craftsmanship, and I’m happy to discover different pieces each visit. I was a little worried after hearing the chef had changed, but it was completely unfounded—the flavors and menu were both excellent. Since we stayed the day after my birthday, they prepared a beautiful dessert plate for me. I was impressed by the skill of the young pastry chef. The wine pairing was also great. Breakfast was thoughtfully arranged as well, and I think I’ll always remember how delicious it was to grill Onomichi ingredients over a hibachi. Every member of staff is pleasant, and I truly appreciate how they stay close while keeping just the right distance. We’ll be back in winter—thank you in advance.

Japanese-style double Room with breakfast and dinner included. I also requested a pick-up from Yamagata Station. On the way back, I took the bus to Yamagata Station from the Zao Onsen Bus Terminal, just a few minutes’ walk away. I arrived early, but was able to leave my luggage and explore freely. The staff member who assisted me felt unexpectedly curt, which seemed different from the Reviews. The person who showed me to my Room also didn’t seem to notice a fairly large dead insect right by the door when it was opened. That was disappointing. I was very satisfied with the Room, meals, and baths. The entire building is covered with tatami mats and you take off your shoes, which feels great, and everything was well maintained. All staff were pleasant in both their service and greetings. Since the baths switch between men and women, you can use both areas; I enjoyed the warm feel of wood and traditional atmosphere. Some Reviews said it was small, but as a woman I didn’t find it cramped since there weren’t too many people using it at once. Both dinner and breakfast were delicious—I finished everything. The Yamagata beef shabu-shabu was truly excellent. There is a portable air conditioner in the Room (I think), but because its duct runs out through the window, the top of the window doesn’t close completely tight; I couldn’t help noticing that gap. I saw a similar setup in the lounge as well, so I assumed it’s installed as a measure against summer heat. There is no elevator—only stairs—which I actually liked very much. Around this time of year we could hear spring cicadas (maybe), which was soothing. From the entrance you can see a gentle slope leading down to the main road, along with steam rising from the Onsen—an impressive location. It’s a small but comfortable Accommodation with a warm atmosphere—thank you very much.