전국 × 고객 서비스 평가가 높은 호텔·료칸 - 136페이지

It was our first stay, and we were able to relax and take it easy. The Onsen water was hot, which we really appreciated. It was a shame that the washing area (shower room) and the in-Room bath were far apart, making it inconvenient to use. The welcome drinks were well stocked—more than we could finish—so we were very grateful. If there were a freezer in the Room, we could reuse the ice packs we brought the next day, which would be very helpful, so we hope you will consider it. We would love to stay again if we have the opportunity.

I stayed here when visiting Kobe for a concert at GLION Arena. It was very convenient and close to Sannomiya. The Hotel staff were very welcoming and left a great impression. I was able to refill drinking water for free, which helped me avoid heatstroke in the scorching Kobe heat.

We stayed here for 2 nights during our 5-night trip to Hakodate. We had some concerns about bears, but the Reviews were good and there were plenty of things for kids to enjoy, such as the pool, so we decided to stay here for the first time. Because the Accommodation Fee was a great deal, we didn’t expect much, but we were amazed by how high the food quality was. We stayed two nights and dinner was different each night; the sashimi was fresh, the tempura was just as good as at a specialty tempura restaurant, and it felt like they use high-quality ingredients overall. We take family trips about five times a year, and this was by far the best value Accommodation we’ve ever stayed at. The view from our Room is also great, and if you have a rental car it’s about 40 minutes to sightseeing in Hakodate or cycling at Onuma Park—so you can enjoy a different kind of Hakodate trip from most people. We also stayed at popular Hotels in Hakodate city and Yunokawa Onsen, but even our child (5th grade) said this place was the best.

Thank you very much for your prompt and kind support when my wife’s condition suddenly worsened and required emergency assistance. We are also truly grateful for your thoughtfulness in preparing a breakfast box for us when we returned from the hospital. This stay ended up being quite hectic, but next time we would love to take our time and fully enjoy the Accommodation. Once again, thank you sincerely for your warm hospitality. Thank you very much.

Right by the sea with an amazing view! We were just as impressed by the wonderful hospitality of all the staff. The meals were also very satisfying, with seasonal vegetables and fresh meat and fish. We spend our days surrounded by air conditioning, so it was refreshing to enjoy the natural, pleasant breeze. Our family is already talking about coming back again next year. Thank you very much.

The staff’s attentiveness and care throughout the property were excellent. The meals were also outstanding, and we enjoyed them very much. The baths were great, and I used the in-Room bath dozens of times. I was able to relax at ease and unwind from everyday fatigue and stress. It was such an enjoyable stay that I would love to visit again. Thank you very much.

Everything was excellent. We stayed in a Premium Room and enjoyed access to the lounge—thank you for the wonderful food. The breakfast was, of course, delicious, and I ended up eating too much. The bathroom had a separate washing area, so I could relax and unwind. However, one disappointing point was that inconsiderate guests were making loud noises until close to midnight, which made it hard to fall asleep.

This was my first stay, and it was great being close to Takanawa Gateway Station. Being on a floor with views of many trains made for a truly special experience. The breakfast offered a wide variety of options, and I was very satisfied. I would like to stay again.

The Room was very clean. There was also a tatami area, so we were able to relax comfortably as a family. We would definitely like to stay again.

The service was excellent, and the meals were delicious. One of Okawaso’s highlights—the shamisen performance—was very soothing, and there was also a comfortable place to sit and enjoy it at a relaxed pace, making it a wonderful memory. The staff were all welcoming with lovely smiles, and their guidance was clear and easy to follow.

Thank you for the wonderful Room. I requested a DVD set in advance, and you kindly accommodated my request. The Room was lovely, and I would love to stay again.

The Room was very clean, and since it overlooked the river, the view was excellent! The first floor features a lovely European-style interior. The restaurant has large windows, creating an open and airy atmosphere! Although it’s close to the downtown area, it’s in a quiet location. We were very satisfied!

Perhaps because we stayed on the Sunday after the Obon holidays, the price was very reasonable. It was close to the station, and the Room had a large sofa, so we could relax and enjoy our stay. If I had to mention one issue—partly because we hadn’t properly completed our Check Reservation—our booking was listed as one male and one female instead of two females. We informed staff at check-in, but the loungewear prepared in the Room remained set for a male and a female. Even if it wasn’t needed, I would have appreciated it being checked. (Since we didn’t notice until bath time, my daughter slept in her clothes for the next day.)

A wonderful Accommodation perched on a mountain. Service, Onsen, meals, and views—everything deserves five stars. We truly had a lovely time. Thank you very much. The foreign staff member who assisted us was very polite and hardworking, which was another great highlight. In the confirmation call the day before, they also checked about the Shuttle Service, which is available free of charge. Although it’s in Izu Kogen, you can enjoy panoramic ocean views and escape the heat—an undiscovered gem of an Accommodation. Enjoying an Onsen while looking out at the sea from our Room was amazing, and the meals were thoughtfully prepared to appeal to younger guests as well; made with locally sourced ingredients, they were delicious and served in just the right portions. This is an Accommodation we would love to stay at again.

Thank you as always. The bed is made up crisply with clean linens, so I can sleep soundly every time. There are also two types of pillows, so I can arrange them however I like and stay comfortable. The mattress suits my preferences, and I’m truly grateful to be able to sleep deeply in this bed and recover from work fatigue. Even in the hot summer, I can stay comfortable by fine-tuning the air conditioner temperature. I look forward to staying again. (Lately, it’s a shame that I’ve been booking No Meals Included and haven’t been able to have breakfast...)

Thank you for hosting us for two nights during our summer vacation. It was a wonderful Room with a great view of Sakurajima right in front of us. All the staff were courteous and professional, and we had a very pleasant stay. We would love to stay with you again next time. Thank you very much.

It was convenient to take the JR train from New Chitose Airport to Otaru, and from the station you can walk there through the covered arcade. The canal is also within easy walking distance, and the former Bank of Japan Otaru Branch is nearby as well—great location. The Room was simple, and amenities such as hair ties were provided in the Room. However, the vanity area in the Room had a slight musty smell. The soup curry at breakfast was excellent. You can make your own Eggs Benedict, which our child really enjoyed. The vegetable salad was fresh, and the fruit—especially blueberries and plums—was very tasty. Since it was during summer vacation, there was a line for breakfast, so it’s best to go as early as possible. The night parfait on the 11th floor had a great atmosphere and looked adorable—we loved it—but it wasn’t clear whether certain time slots or a Reservation were required. It seems to be only for one hour starting at 8:00 PM, and making a Reservation is recommended.

For my first trip to Hokkaido, I chose Cross Hotel Sapporo as my Accommodation in Sapporo. The reasons were its location, the option to choose a Room with separate bath and toilet, and the availability of parking. After actually staying there, it was truly wonderful. It’s a Hotel conveniently located near Sapporo Station for sightseeing. I visited the Clock Tower and TV Tower, had dinner in Susukino, stopped by Seicomart on the way back, and returned to the Hotel—all within walking distance. From check-in to check-out, the staff handled everything efficiently, so there was no stress. On top of that, everyone was very kind and welcoming, which made me feel warm inside. The parking attendant was also very helpful. The Room was very clean; the pajamas were a separate top and bottom (important!), and best of all it had no odors (most important!). There was also a mirror about B5 size among the amenities—I didn’t use it, but it looked convenient for makeup. It was very quiet as well, so I could rest comfortably. I booked with breakfast included, and it was so delicious with such a wide variety that my companion regretted not being able to try everything in just one night. This is a Hotel I’d like to stay at again when I visit Sapporo next time.

Whenever I come to Matsuyama for work, I always stay here. The all-night sauna and Onsen are fantastic! The cool source spring water in the Onsen feels incredibly refreshing. I’m looking forward to my next stay.

The Room and bathroom were clean, and I was able to relax comfortably. Checkout is at 11:00, and there was a coffee machine in the Room, so I was happy to enjoy my morning coffee at my own pace. However, I’m not sure if it was cleaning after checkout or other guests, but the noise from around 8:00 a.m. woke me up. It’s conveniently located near Kawasaki Station and convenience stores, so I’d like to stay again if I have another chance to visit Kawasaki.