Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 136Page Number

I stayed for three nights with my son during summer vacation to watch baseball at Belluna Dome for three days. The hotel is old, but the staff were courteous, the location is close to the station, and there’s a 24-hour supermarket right in front of the station—everything you need is nearby, so we had no problems at all. I’d like to stay here again if I have the chance.

It was a wonderful Accommodation for the price. Dinner and breakfast were served in a new buffet style, which was interesting. The staff were kind and worked very hard, so we had a relaxing stay. If the trees in front of the Room were trimmed, we could have seen a bit more of the ocean from the Room, but it can’t be helped since that could lead to deforestation.

Thank you again for your help! Starting this time, I chose sightseeing spots that can be visited while staying at the AZ Hotel, and I plan to continue doing so in the future! As an aside, I stopped by a nearby convenience store before entering the Hotel and then checked in, which reminded me once again how excellent the front desk staff’s service was. (Sorry for comparing it to the convenience store.)

The meals were beautifully presented and delicious, and the bath was wonderfully soothing—its gentle water warmed me to the core. The places we visited based on the owner’s advice (a walk and a roadside station) were also excellent. We were pleasantly surprised by the exceptional service of being able to use three yukata per person for a one-night stay, which is something you rarely find elsewhere, allowing us to relax in comfort. The attention to detail and thoughtful hospitality throughout were outstanding, and we had a wonderful time. Thank you very much.

The two of us stayed in a villa-type room. Because there were few guests, it felt very private, and we were able to enjoy a quiet stay. The private beach was well equipped with parasols and beach beds, and we saw lots of fish while snorkeling. We also used the sauna, and with the pool right in front of us, we were extremely satisfied!

I enjoyed using the on-site bath facility. The natural hot spring bath was very relaxing. Since my stay was No Meals Included, I cannot comment on the food, but I appreciated the complimentary late-night ramen, which was delicious. I would love to stay here again if I have the chance.

This was my second stay. Once again, the Chinese cuisine was delicious, and the large public bath and open-air bath were wonderful. The view of Lake Tama is also very relaxing. I was impressed by the staff’s warm, friendly hospitality. I also enjoyed chatting with the gentleman on the breakfast staff. Since it’s close to home, I’ll keep coming back.

We stayed as a parent and child for my son’s university entrance exams. ■ Warm hospitality for exam takers At check-in, the staff asked, “Are you here for exams?” and gave us a small gift. My son, who was feeling nervous, seemed relieved by the thoughtful gesture, and I’m truly grateful as a parent. ■ Excellent amenities and a comfortable Room The amenity bar was well stocked—my son especially liked the bath salts and was able to relax. I also tried a face mask for the first time in my life! Even as an older guy (haha), it felt very refreshing after a bath. We were assigned a corner connecting Room, which allowed us to maintain privacy while still being close enough—making our stay extremely comfortable. ■ Great location It’s close to the station, with plenty of restaurants nearby, so we had no trouble at all even with a Plan without dinner. ■ A small suggestion for the future Winter in Matsumoto was drier than expected, so having hand cream among the amenities would make it even better! Thanks to the kindness of all the staff, my son was able to take his exam in great condition. We would definitely like to stay again when we visit Matsumoto. Thank you very much!

We stayed in a two-room suite with a view of the townscape roofed with Sekishu tiles. The view itself wasn’t great—more like looking at the neighboring house—but it was more than made up for by the hospitality and the food. This wasn’t typical Ryokan cuisine; the dishes were thoughtfully prepared using local ingredients. Hot items were served hot and freshly made. We stayed on the day of the fireworks festival before Obon. After taking a bath, we lay down until dinner, watching the sunset and listening to insects—it felt wonderful. We went to Yakushiyu before dinner, but it was hot while waiting there, and since the Accommodation’s bath was so good, we wished we had used the Accommodation’s bath in the evening and gone to Yakushiyu early in the morning instead. In the hallway, as part of their hospitality, there was a refrigerated case where each guest could choose one drink—beer, juice, or water. That made us happy. And about the fireworks: we expected a small rural display, but it kept going for nearly 30 minutes without getting boring—it was very well planned. We’d like to stay again around this time next year before Obon.

My most recent Reservation was for a smoking room, but the room was very clean, had no odor, and was comfortable. Breakfast could be chosen from three options, and free hot coffee and tea were available at the front desk. Since I only drink hot coffee, I really appreciated it. I would like to stay again.

This was my first trip to Hakodate. There is only one direct flight a day from Nagoya, and I was incredibly lucky to get a ticket. Visiting a new place for the first time is so exciting. The Room had huge floor-to-ceiling windows with a panoramic view of Mt. Hakodate. The space was generous, and the bathtub and sink were spacious as well. The lighting switches were thoughtfully placed throughout, making everything very convenient—it was almost too comfortable! Dinner at Kita Jin (booked separately) was also excellent: premium Genghis Khan in a private room, relaxed and delicious. Breakfast was around 8:00, and we were seated right away. We came without much prior knowledge and were amazed by the variety—and even more by the quality of every dish. My spouse and I travel all over the whole country, and this may have been our best breakfast ever. Personally, I loved the eel snack with tea, dim sum, sashimi, chiffon cake, and egg tarts. What stayed with us most from this trip was meeting so many wonderful people in Hakodate: The kind driver with a great smile on the airport limousine bus. At lunchtime at Lucky Pierrot near the station—busy as it was—a female staff member still let us draw an Ichiban Kuji lottery ticket and gave us a pin badge with a big smile. At NIPPONIA Hotel Hakodate Port Town on our first day—a female staff member kindly explained everything and gave us a hand-drawn illustrated map of nearby spots within walking distance. On an evening sightseeing taxi tour to see Mt. Hakodate’s night view—a female driver born in Hakodate from Donan Taxi carefully explained local history, the Western-style houses in Motomachi, and the origins of Soma-tei. The staff who made our motorboat cruise even more enjoyable under clear skies the next day. At lunch near the station at Uni Specialty Shop Yoichiya—a female employee whose attentiveness and refined service truly impressed us. And above all, at Century Marina’s front desk—the female staff member who kindly explained everything for our first stay left a wonderful impression with her polite service; of course, the male staff member at checkout was also outstanding. The quick yet courteous service at Kita Jin was excellent as well—we are truly grateful to have stayed at this Hotel. It was an intense 2-night/3-day trip to Hakodate, but seeing everyone working so hard to make their city shine really moved us—it looked genuinely inspiring. We will definitely come again. I truly fell in love with historic Hakodate from the bottom of my heart!

My daughter and I stayed here to celebrate each other’s birthdays. We were upgraded to a spacious Room with views of both the sea and the mountains, and we were happy to relax and truly enjoy our time. We also visited the lounge on the same floor, where we enjoyed a generous selection of alcoholic drinks and delicious hors d’oeuvres plates. We can’t wait to come back again.

Our family of four stayed in two Rooms. It was very close to Osaka-jō Hall, making it perfect for attending a concert. The next morning, the bath and sauna were also wonderful after running on the course around the hall. Above all, we are grateful for your help with a lost item. Even though I came back after noticing it, it was hard to find and I think I caused you a lot of time and trouble, but you responded so kindly—and I will never forget your smile when you told me it had been found. To all the staff, thank you very much for taking such good care of us. We would definitely like to stay again when we visit Osaka.

It was a family trip to celebrate our 25th wedding anniversary. The Room was stylish, and the open storage space made it easy to use. The large sofa and TV were very comfortable. The food in the lounge was also delicious. All the staff were kind, and it became a precious memory for us. Thank you very much.

I’ve always loved Mt. Fuji and have wanted to stay at KUKUNA for a long time! Because of work, I often end up making a Reservation close to the stay date, and it’s usually fully booked (it’s so popular). This time, a spot opened up just a few days before, and we were able to stay! Unfortunately, the weather wasn’t great, so we couldn’t see Mt. Fuji during daylight. Still, our Room with an open-air bath was clean, spacious, stylish, and incredibly relaxing—it completely melted away our everyday fatigue. The food was also excellent: creative cuisine and a buffet, along with attentive service. This trip was also to celebrate our 30th wedding anniversary. When we mentioned it, they kindly gifted us a wonderful dessert and photos, making it an unforgettable trip. The Onsen in the large public bath was very clean as well—we soaked at ease and felt truly refreshed. The sauna was great too. We’d love to stay again (if we can get a Reservation!).

The pool is supposedly heated, but it was still quite cold, so my son—who gets chilly easily—couldn’t go in… But the open-air Onsen was amazing! Sipping a drink served on a tray while soaking in the open-air bath was the best. When ordering, you need to write your Room number, and since I didn’t remember mine, I couldn’t place my first order—so keep that in mind. We stayed in the South Wing; the Room was clean, and even the toothbrush amenities were made in Japan. They also provided a cute kids’ toothbrush. There was also an individually packaged Japanese-made facial care set included. We did a Multiple Night Stay with breakfast and dinner included, but one night might have been better as No Meals Included. Two days of buffet in a row was hard on our stomachs, and we couldn’t try any restaurants in the Onsen town… The buffet selection was also the same both days. Still, the Multiple Night Stay itself was really great. There were many international staff members, but everyone at this Accommodation was kind and helpful. We would love to stay again.

I stayed for two nights starting July 22. This time, my Room faced the Nasu mountain range, so the view was wonderful. The meals were delicious again. Since this was my second stay in July, you kindly changed the menu for me. Next time, I’ll visit with my children and their family.

This was our first trip to Okinawa as a family vacation. Although we decided to go ahead with the trip with a typhoon approaching, the services at this Hotel were excellent and truly helpful. Even on days when the weather was severe, we were able to spend meaningful time together with our daughter in the indoor pool and Onsen. In addition, you showed us thoughtful kindness in many ways for our daughter’s birthday, and as parents who chose this Hotel, we felt very proud. At breakfast, we enjoyed both Japanese and Western options from the buffet; in particular, the Japanese dishes offered daily rotating menus for guests on a Multiple Night Stay, which was very satisfying. I would like to take this opportunity to once again express my sincere gratitude to everyone at this Hotel for your kindness.

I stay here several times a year and keep coming back—the natural aroma scents and carefully selected ingredients soothe me every time. The new summer welcome drink, which wasn’t available before, looked refreshing and was gentle on the body. Since it was a Multiple Night Stay, I was able to try all three syrups. Mint when I want to feel refreshed, cinnamon when my stomach feels tired, and red shiso when I feel like I might lose to the summer heat—each cup was truly comforting. I hope this becomes a regular offering from now on. The spiced chai at breakfast also felt uniquely special and was delicious.

We were satisfied with everything—the bath, the Room, and the meals. The bath was truly blissful; we could relax while looking out at the sea. Breakfast offered a great variety, and we ended up eating too much. Our family was very happy as well and is already saying we should come again. Thank you very much.