Riga Gran Kyoto 투숙객 리뷰 및 후기

(교토부/교토역 하치조 동쪽 출구에서 도보 약 3분) [전체 261개 객실]
종합 점수
4.30
좋다 (96)
  • 객실 및 어메니티
    4.32
  • 시설・설비
    4.43
  • 접객・서비스
    4.45
  • 식사
    4.08
  • 온천・목욕
    4.21
  • 만족도
    4.24
4.40
dino_dino

It was a clean Hotel...

It was a clean Hotel with a sense of cleanliness. The Japanese modern style gave it a luxurious feel and it was wonderful. The public bath, which I was looking forward to, had a strong chlorine smell as soon as the elevator doors opened, and even after bathing, my body smelled like disinfectant.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사－
  • 온천・목욕3
  • 만족도4
  • 2025. 1. 1.～
  • 3명 1개
  • Superior Twin, Separate Bath and Toilet
  • 식사 불포함

시설에서의 답장

Dear dino_dino, Thank you very much for choosing to stay at our Hotel. We sincerely appreciate your feedback. We are truly honored by your compliments on the cleanliness and the luxurious Japanese-modern style. We are delighted to hear that you had a comfortable stay. On the other hand, we sincerely apologize for any discomfort caused by the chlorine smell in the large public bath. We deeply apologize for the lingering disinfectant smell even after bathing. While maintaining strict hygiene management, we will strive to improve the smell and ventilation to ensure a comfortable experience. Thank you very much for your valuable feedback. All of our staff are looking forward to welcoming you again. Service Manager, Rihga Gran Kyoto

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