Hotel Route-Inn Kashima 투숙객 리뷰 및 후기

• 4.50

  kanaden

  게시일: 2026. 1. 19.

  Everything was great except for one thing!

  The staff were all very pleasant. Everyone was friendly, with smiles and a perfect sense of distance. The Facility is not new but clean. The public bath was also very clean. I especially liked the shampoo and conditioner in the public bath, which left my hair feeling silky smooth. Breakfast had more variety than expected and was delicious. We chose a Room with Airweave bedding, and my family member with back pain found it very effective and was delighted. It felt a bit expensive, but we were glad we chose it. However, one major disappointment was the water area in the Room. The edge of the sink drain hole had mold all over it. I cleaned it before use, and it came off easily—so please ensure this is cleaned beforehand next time! Also, near the sink area, there seemed to be failed caulking or cracks that looked like they could harbor insects—it gave me goosebumps just looking at them! My family also found this unbearable; it's not just my opinion. It was so unsettling that I covered it with tissue paper to get through our stay. If this issue persists during our next visit, we wouldn't be able to stay again—it’s that disturbing of an issue for us! This is such a great Hotel otherwise; please fix these caulking issues as soon as possible for future guests' comfort! Thank you so much in advance!

  • 객실 및 어메니티4
  • 시설・설비3
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2026. 1. 17.～
  • 2명 1개
  • Non-Smoking Comfort Twin Room <Equipped with Airweave>
  • 조식 포함

  시설에서의 답장

  Thank you very much for choosing to stay at Hotel Route-Inn Kashima. We also sincerely appreciate your review. The warm words from our guests mean a great deal to all of our staff. We are truly honored to hear that you were satisfied with our staff's service, the cleanliness of the facility, the large public bath, breakfast, and the use of Airweave mattresses. Such positive feedback serves as a great motivation in our daily operations. However, we deeply apologize for causing discomfort regarding the bathroom facilities in your room, particularly mold around the sink drain and cracks in the caulking near the sink area. We are truly sorry for any inconvenience caused to you and your family. The issues you pointed out are critical matters that cannot be overlooked when ensuring a safe and comfortable stay for our guests. After reviewing these concerns, we will promptly work on improving our cleaning procedures as well as repairing or replacing damaged caulking where necessary. To remain a hotel where guests feel they would like to stay again, we take your valuable feedback seriously and will continue striving to enhance both facility maintenance and service quality. We look forward to welcoming you again in the future!

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• 3.50

  とわのあ

  게시일: 2024. 11. 4.

  Recommended Hotel

  I used this hotel in conjunction with the Tsuchiura Fireworks Festival, but I couldn't make a reservation at a nearby hotel, so I reserved here. Unfortunately, the fireworks festival was canceled, and I couldn't cancel the reservation in time, so I used it as planned. The facility and room were clean, and chargers and amenities were available, making it comfortable. However, I wished there was a bag to carry towels and such to the bath. It's a minor thing, but the toothbrush had soft bristles and was very comfortable to use. Also, the body towel was not too small, lathered well, and was easy to use. Breakfast had a slightly limited selection, but both Japanese and Western options were available. The egg dishes were boiled eggs and omelets, so it would have been nice to have scrambled eggs. In the lobby, there was a coffee machine and tea and tea bags, which I used many times. The price was reasonable, and it was a very good hotel.

  • 객실 및 어메니티4
  • 시설・설비3
  • 접객・서비스4
  • 식사3
  • 온천・목욕3
  • 만족도4

  • 2024. 11. 2.～
  • 2명 1개
  • Non-smoking Comfort Twin Room <Equipped with Airweave>
  • 조식 포함

  시설에서의 답장

  Dear Towa no A, Thank you very much for choosing Hotel Route-Inn Kashima from among the many hotels available. We also sincerely appreciate you taking the time to post a review. We are filled with gratitude for your kind words regarding our property and amenities, and we are delighted to hear that you were able to relax during your stay. Such words of encouragement motivate our staff to continue striving for improvement without becoming complacent. We apologize for any inconvenience caused regarding the bags for carrying items to the large bath. We do not have dedicated bags available, but we can provide a laundry bag at the front desk upon request. Please feel free to ask us anytime. We also apologize for not meeting your expectations regarding the egg dishes. Our breakfast menu changes daily, so there may be days when scrambled eggs are offered depending on the day of the week or date of your stay. We hope you will look forward to the breakfast menu on the day of your stay. We sincerely look forward to your next stay with us, Towa no A. As the temperature gradually feels more like winter, please take care of yourself. Hotel Route-Inn Kashima Front Clerk, Kobayashi

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