Hagijo Sannomaru Hokumon Yashiki

We stayed at your Hotel during our trip to Hagi. It was exceptionally hot right after the end of the rainy season, and walking around town was quite exhausting, but thanks to all of your staff we were able to spend our time comfortably. Our Room was a spacious Japanese-Western suite (assigned by the Hotel), and not only the Room but also the in-house Facility areas and the large public bath were thoroughly cleaned and very comfortable. The meals were excellent in taste, variety, and portion size—we were completely satisfied. The large public bath is not very big, but the water temperature suited my preference and helped relieve travel fatigue. We also appreciated that it alternated between men and women in the morning and evening. Seeing your staff’s high level of hospitality made it clear that training is well established. If we visit Hagi again, this is a Hotel we would definitely like to stay at once more. One small request: these days we are grateful just to have an indoor smoking room, but if possible, it would help if you could block direct sunlight (the western sun) with something like a roller shade. In this season, it felt like being in a sauna in the evening.

The hospitality was worthy of an Accommodation located within a World Heritage site. The Facility was a well-arranged renovation of an old building. Dinner was luxurious, with sashimi, abalone, pufferfish, meat, and more. Breakfast was a standard Japanese meal; the venue was a Western-style Room facing the garden, but since we were traveling with a toddler, we were shown to an adjacent small Room instead, which was disappointing. Overall, it was very good.