호텔 키타노야 투숙객 리뷰 및 후기
- 객실 및 어메니티4.64
- 시설・설비4.45
- 접객・서비스4.76
- 식사4.77
- 온천・목욕4.55
- 만족도4.61
About three years ag...
About three years ago, I stayed with my mother and sister, and the open-air bath in the Room was amazing. I was looking forward to visiting again this time. However, as soon as I entered the Hotel, there was a strong smell like sewage or a toilet odor that was very noticeable. Hoping it was only in the lobby, I entered the Room, but it had the same smell inside. This odor wasn’t present during my previous stay... The smell was strongest in the toilet area, so it might be coming from there. It’s surprising that staff members don’t seem to notice it. If nothing can be done about it directly, perhaps using aromatherapy or incense throughout the Hotel could help improve this issue even a little bit.
- 객실 및 어메니티5
- 시설・설비1
- 접객・서비스5
- 식사－
- 온천・목욕5
- 만족도2
- 2025. 9. 12.～
- 2명 1개
- [Room with Open-Air Bath, Western Style] Amanohashidate Onsen - Renovated in November 2022!
- 식사 불포함
시설에서의 답장
Dear Kiko, We sincerely apologize for any inconvenience caused during your recent stay with us. While it is difficult to provide an exact explanation without clear details of the situation at that time, we believe the odor you experienced may have been due to high humidity, which could have caused moisture to linger in the lobby and rooms. Moving forward, we will ensure proper use of air conditioning systems to create a more comfortable environment for all our guests. Thank you for staying with us.