Tateshina Grand Hotel Takinoyu 투숙객 리뷰 및 후기 - 4페이지

(나가노현/치노시) [전체 160개 객실]
종합 점수
4.16
(339)
  • 객실 및 어메니티
    3.97
  • 시설・설비
    4.12
  • 접객・서비스
    4.09
  • 식사
    4.22
  • 온천・목욕
    4.51
  • 만족도
    4.08
  • 1.67
    THYE

    See the highly-rated reviews

    I stayed for one night with my elderly parents. I referred to reviews and room photos, but unfortunately, the stay did not bring much joy. Perhaps the expectations were too high... First, the guest room was a renovated Japanese-Western style room, but there were stains on the tatami and walls, which made us feel uncomfortable. My elderly father planned to use the room's bath, but it felt too old-fashioned, so we immediately reserved a private bath. Due to the nature of the area, I suppose it couldn't be helped, but there were fallen leaves on the balcony, and the window frames were pitch black with dirt. When we visited the private bath at the designated time, we were surprised to see a staff member filling it with water using a hose. We were told that the temperature was being lowered because it was too hot, but I wish everything had been prepared before our use. Also, the place where the hose was placed, the changing room, and what seemed to be a diatomaceous earth bath mat were blackened, making it unpleasant to step on barefoot, and it felt like the cleaning was not thorough. Additionally, dust had accumulated in the changing basket. The service was very good, with everyone being earnest and kind. We had a plan with a welcome drink and received coffee, but it was served in a paper cup outside the lounge, and the smell of the paper cup bothered me. I had high expectations for the meal based on the reviews, but unfortunately, there was nothing that suited my taste. However, the cooking staff were earnest and very kind, so I hope this feedback reaches the on-site staff. I thought my elderly parents would be pleased as they were looking forward to it, but I ended up feeling somewhat apologetic. As others have mentioned, there was no service of bottled water, and although there was water in a pot in the refrigerator, I was hesitant to use it. Also, there was only drip pack coffee, and no tea (tea bags). Honestly, for this price, I felt it was expensive and not worth the room, facilities, or meals.

  • 3.50
    ゲスト

    The buffet had a wid...

    The buffet had a wide variety of delicious dishes. The small rice balls seemed easy for children to eat. Many of the dishes had lids on them, but I think it would be easier to serve and see if they were left open.

  • 5.00
    コキリ

    Smiling service even when fully booked.

    There were many guests staying. The staff, who are multinational, work together cooperatively, which is pleasant. Seeing the tragic news of the recent Noto Peninsula earthquake, I once again felt the challenges faced by accommodations. I hope everyone stays healthy.

  • 4.67
    みろるいもも

    Almost satisfied wit...

    Almost satisfied with everything. Despite having many guests, the way they handled check-in and the dining hall with many staff members was impressive, as expected from a company with a 100-year history. However, there were some elderly guests who seemed lost on the way to the bath, so I think the signage needs some improvement.

  • 5.00
    タコス1227

    Very satisfied

    I used this place for my wife's birthday. The bath had a spectacular view and was spacious, and the room was clean and large, allowing us to relax very comfortably. The food was delicious with a wide variety, making it a wonderful hotel that can be enjoyed by both children and the elderly. I will use it again.

    • Review Image
    • Review Image
  • 2.67
    キラ星

    Value for the price is...

    Stayed on the 6th floor of the Sky Comfort Floor with my husband. What bothered me was the endless thumping footsteps of children running around on the upper floor. It was quite loud both in the evening and in the morning. Also, there was no bottled water in the room. I assumed it would be there, so I was disappointed when I couldn't find any upon waking up in the morning. (There was water in a container in the refrigerator.) The room was spacious and nice. The breakfast buffet was average. This hotel seems more like a lively family-friendly place rather than one for a relaxing adult time.

Yahoo!トラベル 사용자
리뷰 함께 보기

리뷰 수와 점수는 IKYU.com과 Yahoo!トラベル에 게시된 리뷰의 합산 값입니다.
이 페이지는 IKYU.com에 게시된 리뷰만 표시합니다.