Okinawa Prince Hotel Ocean View Ginowan 투숙객 리뷰 및 후기 - 5페이지

(오키나와현/나하 공항에서 차량으로 약 30분) [전체 340개 객실]
종합 점수
4.67
훌륭하다 (215)
  • 객실 및 어메니티
    4.77
  • 시설・설비
    4.71
  • 접객・서비스
    4.69
  • 식사
    4.46
  • 온천・목욕
    4.62
  • 만족도
    4.72
  • 4.83
    ON THE ROAD2020

    Only the check-in was disappointing.

    I have used this Hotel for two consecutive years, the year before last and last year. The year before last, I went to the front desk upon arrival and was checked in immediately. Last year, unaware of any changes, I went to the front desk again and was directed to the club lounge on the 14th floor for check-in. When I mentioned, "Last year, I checked in on the first floor," I was told that guests on the club floor are invited to enjoy a welcome drink in the lounge while checking in. I thought perhaps the coordination wasn't smooth because it was right after the opening the year before last, and I proceeded with the check-in process pleasantly without overthinking it. Now, this year, I arrived around 1:30 PM for a 2 PM check-in and approached the front desk. I was told, "Your Room is ready, so you can check in," and was checked in at the front desk again. After placing my luggage in the Room, I went to the lounge after 2 PM and saw other guests checking in. I explained the situation to an employee on the floor and mentioned, "It's not good to have differences in customer service." Even though I didn't give my name, a manager came to apologize in the evening, saying, "It was a check-in before 2 PM," and even though I was already drinking alcohol in the lounge, they asked, "Shall we bring you a welcome drink now?" In that case, please mention it at the front desk when checking in at 1:30 PM. If it were me, I would say, "Your Room is ready, so we can guide you there if you prefer, but if you wait in the lobby until 2 PM, you can enjoy a welcome drink in the lounge on the 14th floor while completing the check-in process." Is this being too demanding as a guest? Can a first-class Hotel front desk manage without being able to guide guests this smoothly? Other than that, I was generally satisfied. The reason for the general satisfaction is that the Facility is new and well-equipped. However, last year, thanks to a very lovely female staff member, I had an enjoyable stay (she made various cocktails for me), and it reminded me once again that it's all about the people.

  • 5.00
    ヤマトノユウ

    After all, the Club Lounge

    Check-in at 13:00 and check-out at 13:00 two days later. A 2-night, 3-day trip with a full two-day stay at the Hotel. The club lounge on the 14th floor is open continuously, allowing full use of both tea time and cocktail time. There are several types of sandwiches and cooked dishes (I don't remember their names), and I had both lunch and dinner in the lounge. Since it's Okinawa, of course, Awamori is available. Additionally, wine and beer are available, and from 17:00 to 19:00, you can also order individual cocktails. Through the window, you can see the vast ocean and the infinity pool. When it gets dark, the outdoor Facility is lit up. Although it was mostly cloudy on the day, and the sunset was not great, it was still very relaxing. I used all the indoor and outdoor pools on the 2nd floor, the rock bath next to them, the sauna, the mist sauna, and the ice room. One thing I noticed is that the staff is constantly patrolling. The necessary personnel are in the necessary places. In these times when cost-cutting is loudly advocated, this is something that is not easily done. You can feel the policy of Okinawa Prince Ginowan (Okinawa Purinsu Ginowan). I felt reassured.

  • 4.50
    ematan

    This was my first ti...

    This was my first time staying at the Prince Hotel in Okinawa. The service, rooms, and meals were impeccable, and I was very satisfied. I was aware that the cocktail time at the club lounge is not available for those with children, but I used it anyway. I felt it would be nice if it could be available for families with children, even for a short time. I would appreciate your consideration. Thank you very much.

  • 4.00
    pro

    Lounge

    I used the lounge. I was very satisfied, but it was disappointing that there was no draft beer, which is usually available in the lounges of other hotels. It would have been perfect if there was draft beer, even from an auto server, so I gave it 4 stars. As a beer lover, it was quite a shock and disappointing to only have canned beer.

  • 5.00
    くちみん

    Very good

    The food is delicious. I used the buffet for both dinner and breakfast, and the menus were different for each. The kids ate a lot too. The bread and sweets were not dry and were tasty, and I really liked the chinsuko that was served at the dinner buffet. Both the hot and cold meals didn't taste like reheated frozen food, and I ended up eating until I was full. If I could make one request, it would be for the staff to wear masks inside the restaurant... The room was clean, easy to use, and had a nice view from the window. For this trip to Okinawa, we stayed at different accommodations each day, and we visited this hotel on the first day. My child liked both the room and the restaurant, and when we went to a different accommodation, they cried and said, "I want to go to that hotel!" which made me panic (laughs). So, for next year's trip to Okinawa, I think we'll stay at this hotel for the entire itinerary.

  • 3.60
    pro

    Dry sauna

    During my previous stay, I enjoyed the auto löyly in the sauna, but this time it was not available, which was disappointing.

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