Hotel Resort & Restaurant Mars Garden Wood Gotemba 투숙객 리뷰 및 후기

(시즈오카현/고텐바) [전체 61개 객실]
종합 점수
4.71
최고 (214)
  • 객실 및 어메니티
    4.78
  • 시설・설비
    4.67
  • 접객・서비스
    4.76
  • 식사
    4.72
  • 온천・목욕
    4.62
  • 만족도
    4.72
1.00
りぶこ

A Hotel facing severe staff shortages

This Hotel is clearly understaffed. The front desk is unreachable, and the service is not attentive... It feels like an inbound Hotel geared toward Chinese guests...

  • 객실 및 어메니티1
  • 시설・설비1
  • 접객・서비스1
  • 식사1
  • 온천・목욕1
  • 만족도1
  • 2026. 2. 23.～
  • 2명 1개
  • [Mt. Fuji Garden Side] [Non-Smoking] Annex Deluxe Room with Open-Air Onsen Bath
  • 조식 포함

시설에서의 답장

Thank you very much for staying at Mars Garden Wood Gotemba. We sincerely apologize that it was difficult to reach the front desk by phone and that our service fell short, causing you inconvenience and discomfort. We take your comments seriously and will work to improve our service so that every guest can stay with peace of mind and comfort. Thank you again for sharing your valuable feedback.

Hotel Resort & Restaurant Mars Garden Wood Gotemba의 모든 후기를 보기